Network Instability

[Donut417]

2 hours ago, mynameisjuan said:

Im sorry but if a techie want to use port forwarding then why the fuck are they not buying their own router? Want port forwarding, put the modem in bridge and buy your own router. 99% of customers dont know what they are doing and the login accounts are permission locked to not allow changes to be made. 

 

Again, saying they are shit because port forwarding is a horrible argument. 

Because he dont pay for the internet, and they have phone service. So buying a modem is out of the question and frankly he does not have authorization on the account to be able to put the modem in bridge mode. Not every one is in a position to buy their own equipment. When he gets his own place, he will buy his own modem and router, but ISP's need to understand people do other things besides surf the internet on their connections. Im the  customer I will use the connection the way I want to use it, Im paying them the the green, its not there job to dictate what I can and will do on the network outside what is against the Law. 

[princemc]

So I guess there's a little update to the situation. I called Spectrum and was on the phone for a good hour explaining the situation. He noticed that we have packet loss so they're sending a tech out to come check our connection and everything. Found out that our cordless phone system runs at 1.9Ghz so it shouldn't be interfering with even the 2.4Ghz WiFi. Our 2.4Ghz and 5Ghz connections were under the same SSID which was causing 5Ghz devices to jump between 2.4Ghz and 5Ghz bands which caused instability. Otherwise everything seems fine. So hopefully they find what was causing packet loss and that will fix all of our issues. I'll definitely look into upgrading hardware in the future nonetheless. Thanks for all the suggestions and we'll see what happens tomorrow when the Technician arrives.

[mynameisjuan]

5 hours ago, Donut417 said:

Because he dont pay for the internet, and they have phone service. So buying a modem is out of the question and frankly he does not have authorization on the account to be able to put the modem in bridge mode. Not every one is in a position to buy their own equipment. When he gets his own place, he will buy his own modem and router, but ISP's need to understand people do other things besides surf the internet on their connections. Im the  customer I will use the connection the way I want to use it, Im paying them the the green, its not there job to dictate what I can and will do on the network outside what is against the Law. 

You call your ISP and ask them to put your modem in bridged. Its not hard. 

 

Yeah there are a lot of people that do things other than surf the web. But if you go to that territory than buy your own shit. Its not the ISPs job to manage your shit. You are not being stopped from doing what you want once in bridge, quit acting like it. 

[Donut417]

Just now, mynameisjuan said:

You call your ISP and ask them to put your modem in bridged. Its not hard. 

 

Yeah there are a lot of people that do things other than surf the web. But if you go to that territory than buy your own shit. Its not the ISPs job to manage your shit. You are not being stopped from doing what you want once in bridge, quit acting like it. 

As I stated. Its not his account. He is not allowed to make changes. Its his girl friends parents account. So no its not that simple. There is also countries in the world where you cant buy your own shit. The fact is, a simple thing like port forwarding shouldn't be an issue.

[mynameisjuan]

3 minutes ago, Donut417 said:

As I stated. Its not his account. He is not allowed to make changes. Its his girl friends parents account. So no its not that simple. There is also countries in the world where you cant buy your own shit. The fact is, a simple thing like port forwarding shouldn't be an issue.

Then have his girls parents call and change to bridge. Again doesnt have anything to do with the modem being shit or not. Also not all modems are locked from changing to bridge mode. 

 

Want to avoid his situation, ask for a pure modem on install, then you never have to worry about and buy a $30 router which would pay itself off in the dumb "router rental fee" in a few months. 

[Donut417]

Just now, mynameisjuan said:

Then have his girls parents call and change to bridge. Again doesnt have anything to do with the modem being shit or not. Also not all modems are locked from changing to bridge mode. 

They dont want changes done to the network like that. Not every one whats to take one device and turn it in to two. Which he will take care of when he moves out after he gets married. The fact is, if you cant do port forwarding, cant get good WiFi then the modem/router is shit. Plus Comcast is known for giving out equipment that is just flat out broken. You take it to the store for being defective and they put it right back out in circulation. And you have to pay $11 a month for this shit. Bull shit if you ask me. I could understand if they gave these modem/routers out of free, but for $11 a month for fucking ever, I expect it will be a good device. 

[Guest]

On 07/01/2018 at 2:46 AM, princemc said:

I don't know of any free network uptime monitors that would run long enough to catch a failure, as the only one I found runs for only 30 minutes and every time I ran it, it never caught anything. Given the fact that multiple devices go down still and it's not just one, I'd like to rule out single device failure. Google offered to send another Audio Chromecast to see if there's an issue with the one we have, but like I said, other devices go down at the same time so I don't think it's any one device failing.

You could get Site24x7 as a free trial, install the internal network probe on a machine that's on 24/7 and then add the gateway as a networking device. You'll also want to then make sure the modem/router is pingable from the outside world (enable ICMPv4 ping) and then add that as a network device to monitor.

 

To summarise

• Site24x7 installed software locally, runs ping test to internal gateway
• Site24x7 website pings your public IP address to ensure it's availible.
• This can generate a report showing the availibility over say 5-7 days of both the internal and external addresses

 

What this will show is the problem is either

• Not an internal fault: this will be evident if the internal pings (to 192.168.1.1 or whatever) are fine but the external ones fail:
  • This means the issue lies either with a faulty line / carrier fault
• If it's an internal fault, both the internal and external pings will show issues.

 

On 07/01/2018 at 3:03 AM, intertan said:

as a business you should not be using wifi.

I do suspect it is a wifi issue, you using the provided isp hardware for your wifi?

 

That's a load of bs to be honest: there's nothing wrong with a business running over WiFi.

[princemc]

On 1/7/2018 at 12:06 PM, princemc said:

So I guess there's a little update to the situation. I called Spectrum and was on the phone for a good hour explaining the situation. He noticed that we have packet loss so they're sending a tech out to come check our connection and everything. Found out that our cordless phone system runs at 1.9Ghz so it shouldn't be interfering with even the 2.4Ghz WiFi. Our 2.4Ghz and 5Ghz connections were under the same SSID which was causing 5Ghz devices to jump between 2.4Ghz and 5Ghz bands which caused instability. Otherwise everything seems fine. So hopefully they find what was causing packet loss and that will fix all of our issues. I'll definitely look into upgrading hardware in the future nonetheless. Thanks for all the suggestions and we'll see what happens tomorrow when the Technician arrives.

Alright. Kind of a dead thread now but Spectrum sent a tech over to look into our issues and he said that there's too much network usage for the package we have. We're on a 10/1 package and have too many devices running and it's causing some of them to drop out when usage is heaviest. Essentially we are hitting the maximum our connection will allow. All the other advice will be taken into consideration but for now we are deciding if it is viable to upgrade to a higher package first to see if our issues subside. If not, we will try other things but this will be the first step.

[leadeater]

10 hours ago, princemc said:

Alright. Kind of a dead thread now but Spectrum sent a tech over to look into our issues and he said that there's too much network usage for the package we have. We're on a 10/1 package and have too many devices running and it's causing some of them to drop out when usage is heaviest. Essentially we are hitting the maximum our connection will allow. All the other advice will be taken into consideration but for now we are deciding if it is viable to upgrade to a higher package first to see if our issues subside. If not, we will try other things but this will be the first step.

I would still setup Site24x7, initial diagnosis aren't always correct and to me it sounds like it's not an internet connection issue as you are having problems between devices internally.

 

My guess would be the wireless AP in the provided modem can't handle the number of devices connected or the interference from other APs located near by. 

 

I would also use a wireless survey tool like Netspot, it has a free version, and take multiple sample points around the building to see how strong your AP signal is and how clean (SNR) it is and also what other wireless networks are detected.

[princemc]

On 1/12/2018 at 5:53 AM, leadeater said:

I would still setup Site24x7, initial diagnosis aren't always correct and to me it sounds like it's not an internet connection issue as you are having problems between devices internally.

 

My guess would be the wireless AP in the provided modem can't handle the number of devices connected or the interference from other APs located near by. 

 

I would also use a wireless survey tool like Netspot, it has a free version, and take multiple sample points around the building to see how strong your AP signal is and how clean (SNR) it is and also what other wireless networks are detected.

True, Spectrum could just be swindling us into getting a more expensive internet package... I will look into that but will also have to justify leaving a machine running 24x7 as someone may mention that I'm racking up the electric leaving a computer running all night... I'll try it out right now. 

 

I'll give Netspot a go too and see what comes up.

[princemc]

On 1/12/2018 at 5:53 AM, leadeater said:

I would still setup Site24x7, initial diagnosis aren't always correct and to me it sounds like it's not an internet connection issue as you are having problems between devices internally.

 

My guess would be the wireless AP in the provided modem can't handle the number of devices connected or the interference from other APs located near by. 

 

I would also use a wireless survey tool like Netspot, it has a free version, and take multiple sample points around the building to see how strong your AP signal is and how clean (SNR) it is and also what other wireless networks are detected.

Ironically, I tried accessing Site24x7's webpage and google searching Netspot and the network went down

[princemc]

On 1/7/2018 at 6:25 PM, Windspeed36 said:

You could get Site24x7 as a free trial, install the internal network probe on a machine that's on 24/7 and then add the gateway as a networking device. You'll also want to then make sure the modem/router is pingable from the outside world (enable ICMPv4 ping) and then add that as a network device to monitor.

 

To summarise

• Site24x7 installed software locally, runs ping test to internal gateway
• Site24x7 website pings your public IP address to ensure it's availible.
• This can generate a report showing the availibility over say 5-7 days of both the internal and external addresses

 

What this will show is the problem is either

• Not an internal fault: this will be evident if the internal pings (to 192.168.1.1 or whatever) are fine but the external ones fail:
  • This means the issue lies either with a faulty line / carrier fault
• If it's an internal fault, both the internal and external pings will show issues.

 

That's a load of bs to be honest: there's nothing wrong with a business running over WiFi.

Would that be the Infrastructure one or the Website monitoring?

[princemc]

On 1/7/2018 at 6:25 PM, Windspeed36 said:

You could get Site24x7 as a free trial, install the internal network probe on a machine that's on 24/7 and then add the gateway as a networking device. You'll also want to then make sure the modem/router is pingable from the outside world (enable ICMPv4 ping) and then add that as a network device to monitor.

Not sure if they changed their plans or not but I tried signing up for the free 30 day trial and I cannot add a Ping monitor, I've looked all around to see if I missed something in the signup process to actually acknowledge I have a free trial and found nothing.

[Donut417]

9 minutes ago, princemc said:

Not sure if they changed their plans or not but I tried signing up for the free 30 day trial and I cannot add a Ping monitor, I've looked all around to see if I missed something in the signup process to actually acknowledge I have a free trial and found nothing.

Have you or your ISP checked the actually signal coming in to the modem? Cable Modems have a spec they have to stay within to stay working. If you are on the edge of that spec, you could be going over and disconnecting as a result. You can generally access the modems diagnostic page at 192.168.1.100. Thats if the ISP allows access. 

 

https://www.dslreports.com/faq/5862 this has what the signal should be. Your signal can change up to 3db depending on temp outside. So if you have marginal signal, the weather can simply kill your connect. This might something to look into. At least see if its the WiFi or an actual connection issue. 

[princemc]

25 minutes ago, Donut417 said:

Have you or your ISP checked the actually signal coming in to the modem? Cable Modems have a spec they have to stay within to stay working. If you are on the edge of that spec, you could be going over and disconnecting as a result. You can generally access the modems diagnostic page at 192.168.1.100. Thats if the ISP allows access. 

 

https://www.dslreports.com/faq/5862 this has what the signal should be. Your signal can change up to 3db depending on temp outside. So if you have marginal signal, the weather can simply kill your connect. This might something to look into. At least see if its the WiFi or an actual connection issue. 

For Downstream I'm looking at anywhere from -2.7 to -3.3 with and SNR of ~40dB and Upstream is ~46dBmV. According to that site you linked to, it all seems fine and there are no "Uncorrectables"

[Guest]

5 hours ago, princemc said:

Would that be the Infrastructure one or the Website monitoring?

For remote it’s be a website, for local it’d be a network appliance you’re trying to monitor.