Hard drive ain't getting recognized

[AverageLeo]

I have Seagate Barracuda 3TB and first when I built the computer it worked. Then I moved it to other computer and I couldn't recognize it so I took it back to the new pc but from this part I couldn't find it recognized in the bios, couldn't see any recognition in the computer like device or disc manager. I tried to use other sata cabla, other sata slot, other power cable and other power cable slot. 

I can't believe it's damaged because it's new, reliable company and good product, also it worked just before 2 seconds, but in this point I think it's one of options.. 

What can I do? 

[Leonard]

@AverageLeo

1. Did you format it as GPT?
2. did you shut down the PC before taking it out and when you put it in the old PC, did you have the power off?
3. are you sure now static electricity from your hand didn't hit the SATA ports on the disk?

 

[AverageLeo]

7 minutes ago, Leonard said:

@AverageLeo

1. Did you format it as GPT?
2. did you shut down the PC before taking it out and when you put it in the old PC, did you have the power off?
3. are you sure now static electricity from your hand didn't hit the SATA ports on the disk?

 

1. I don't know what that's mean 

2. Yes

3. Not sure but i think so. 

[W-L]

-Multiple threads Merged- 

[Leonard]

1 minute ago, AverageLeo said:

1. I don't know what that's mean 

2. Yes

3. Not sure but i think so. 

1. GPT is one of the methods of formatting the disk when it is first connected. You have MBR and GPT, if the older PC was a 32bit system and the disk was not formatted it may have cause this issue.
2. Have you checked in the BIOS of both PCs to see if the BIOS registers the disk in question?

 

[AverageLeo]

34 minutes ago, Leonard said:

1. GPT is one of the methods of formatting the disk when it is first connected. You have MBR and GPT, if the older PC was a 32bit system and the disk was not formatted it may have cause this issue.
2. Have you checked in the BIOS of both PCs to see if the BIOS registers the disk in question?

 

1. So what should I do? And no, both PCs are 64bit.

2. I think I couldn't find it in the older pc but I'm not good in bios options. 

[Leonard]

3 hours ago, AverageLeo said:

1. So what should I do? And no, both PCs are 64bit.

2. I think I couldn't find it in the older pc but I'm not good in bios options. 

Well this one is tough for you. I have many questions.

 

First, i would look to see if the disk is showing in the BIOS. You normally would go to the boot options and hit the drop down arrow to see a list of disks with the capacity and if you only have one 3TB disk then it would be easy to spot but this is once you have formatted it correctly. Now you say you just used it but how, did you use it as just a storage disk or an actual boot disk where the OS would be on it?......if it is the boot disk, did you boot into windows when you put it back in the new PC?

 

Second, i would put my ear next to it to try to hear if i hear it spin up on first boot, this way i would have a good idea if the disk is partially working.

 

Third, you can use a disk partition tool like say PAssist or EaseUS to know if either one can read the disk, if they can read it then it is probably some sort of formatting issue and i would use the partition tool to try and heal the disk.

 

Fourth, you can also use a USB to 3.5" SATA adapter to see if you can get windows to just see it as a new disk and then reformat it and then it would be readble by windows. No you might ask would the adapters for the 2.5" disk work, the answer is it may and it may not because the 3.5" disks need a bit more power which is why the 3.5" adapters have an extra power cord.

 

If this keeps beating you i would advise you RMA it because troubleshooting a disk that won't read can be annoying.

 

Best of luck!

[AverageLeo]

3 minutes ago, Leonard said:

Well this one is tough for you. I have many questions.

 

First, i would look to see if the disk is showing in the BIOS. You normally would go to the boot options and hit the drop down arrow to see a list of disks with the capacity and if you only have one 3TB disk then it would be easy to spot but this is once you have formatted it correctly. Now you say you just used it but how, did you use it as just a storage disk or an actual boot disk where the OS would be on it?......if it is the boot disk, did you boot into windows when you put it back in the new PC?

 

Second, i would put my ear next to it to try to hear if i hear it spin up on first boot, this way i would have a good idea if the disk is partially working.

 

Third, you can use a disk partition tool like say PAssist or EaseUS to know if either one can read the disk, if they can read it then it is probably some sort of formatting issue and i would use the partition tool to try and heal the disk.

 

Fourth, you can also use a USB to 3.5" SATA adapter to see if you can get windows to just see it as a new disk and then reformat it and then it would be readble by windows. No you might ask would the adapters for the 2.5" disk work, the answer is it may and it may not because the 3.5" disks need a bit more power which is why the 3.5" adapters have an extra power cord.

 

If this keeps beating you i would advise you RMA it because troubleshooting a disk that won't read can be annoying.

 

Best of luck!

Thank you for your answer. 

I can't find it on the BIOS and no, my OS is on the SSD, the 3TB is for storage. 

I'll try all the options you gave me and come back with the results. 

What is RMA? 

[Leonard]

1 hour ago, AverageLeo said:

Thank you for your answer. 

I can't find it on the BIOS and no, my OS is on the SSD, the 3TB is for storage. 

I'll try all the options you gave me and come back with the results. 

What is RMA? 

RMA is a return merchandise authorization, basically it is where you carry it back for either a replacement or refund once applicable.

 

Make sure to try the partition tool it may very well give a positive result. 

[seagate_surfer]

17 hours ago, AverageLeo said:

What is RMA? 

RMA means that you return it either to the place you purchased it from or the vendor/manufacturer and they either refund or replace it with another product, depending on the circumstances and the vendor's/retailer's policies. The first step would be checking if your drive is still in warranty, you can do this by going to our Warranty Validation Tool. If you do decide to go that route and it's in warranty, you can find our Warranty & Replacement page here.

You can also get in touch directly with Seagate Support here as well if needed.

Edited November 21, 2017 by seagate_surfer
Fixing links up