My laptop's display is stuck on a light black screen 8 out of 10 times

[NovaGear G2]

So most of the time (which is really annoying) my laptop's screen turns to a light black screen every time I either close then open the lid, restart, shut down and boot up again, or try and boot into the boot menu. The keys still work and when I log in blind the second monitor displays just fine, and when I'm just interacting with the laptop display I can hear my actions taking affect, for example if I had a YouTube video open I can play the video, pause it, fast forward or rewind, mute the volume etc. If I was in a word document, I can type characters and drag the Microsoft Word window into the second display and see what I've typed. I originally thought it was booting up to the wrong display when turning on but it still occurs when my second monitor is disconnected, still occurs when I set the laptop screen as my primary display, which it already was, also when I set the second display as my primary display, the laptop screen is still light black, and when logging in the boot menu doesn't appear but the log in screen appears perfectly fine on the second display, it still happens when I only enable one of the two gpus in my laptop and when I enable both, and I tried uninstalling both display adapters and reinstalling them then updating their drivers, but that didn't work. Someone suggested DDU but I'm afraid that might not work either, but I'm going to try it later.  Here are videos of what I'm talking about. 

 

https://drive.google.com/open?id=0B1Ux7FnDisigQUhCUTRBbWExT0U

 

https://drive.google.com/open?id=0B1Ux7FnDisigc2dwWW1ESWtQSXM

 

https://drive.google.com/open?id=0B1Ux7FnDisigd19TVkh4OHBPUU0

 

My laptop is a Razer Blade 14 (2014)

 

Can someone help?

 

[Hari S]

1 minute ago, NovaGear G2 said:

So most of the time (which is really annoying) my laptop's screen turns to a light black screen every time I either close then open the lid, restart, shut down and boot up again, or try and boot into the boot menu. The keys still work and when I log in blind the second monitor displays just fine, and when I'm just interacting with the laptop display I can hear my actions taking affect, for example if I had a YouTube video open I can play the video, pause it, fast forward or rewind, mute the volume etc. If I was in a word document, I can type characters and drag the Microsoft Word window into the second display and see what I've typed. I originally thought it was booting up to the wrong display when turning on but it still occurs when my second monitor is disconnected, still occurs when I set the laptop screen as my primary display, which it already was, also when I set the second display as my primary display, the laptop screen is still light black, and when logging in the boot menu doesn't appear but the log in screen appears perfectly fine on the second display, it still happens when I only enable one of the two gpus in my laptop and when I enable both, and I tried uninstalling both display adapters and reinstalling them then updating their drivers, but that didn't work. Someone suggested DDU but I'm afraid that might not work either, but I'm going to try it later.  Here are videos of what I'm talking about. 

 

https://drive.google.com/open?id=0B1Ux7FnDisigQUhCUTRBbWExT0U

 

https://drive.google.com/open?id=0B1Ux7FnDisigc2dwWW1ESWtQSXM

 

https://drive.google.com/open?id=0B1Ux7FnDisigd19TVkh4OHBPUU0

 

My laptop is a Razer Blade 14 (2014)

 

Can someone help?

 

contact razer they will help cause no computer has these issues this early

 

[NovaGear G2]

Just now, Hari S said:

contact razer they will help cause no computer has these issues this early

 

I mean I bought it a year ago and this problem appeared out of nowhere, and it seems fixable. Not like a cracked screen or anything. I also don't have enough money to send it in to Razer.

[Hari S]

Just now, NovaGear G2 said:

I mean I bought it a year ago and this problem appeared out of nowhere, and it seems fixable. Not like a cracked screen or anything. I also don't have enough money to send it in to Razer.

do you have money to replace the screen

[NovaGear G2]

Just now, Hari S said:

do you have money to replace the screen

No, I don't.

[Syntaxvgm]

does it trigger when the screen moves? it can be as simple as the LVDs cable being loose (I think the 2014 is lvds and not EDP?) and if that's the case you just gotta plug it back in tight and use some packing tape to hold it down 

anyway yah how comfortable are you with dissembling things like this?  

Also to be clear, when it's not working, it's not working in the bios or anything either, right? 

[NovaGear G2]

Just now, Syntaxvgm said:

does it trigger when the screen moves? it can be as simple as the LVDs cable being loose (I think the 2014 is lvds and not EDP?)

anyway yah how comfortable are you with dissembling things like this?  

Also to be clear, when it's not working, it' snot working in the bios or anything either, right? 

No, I doesn't trigger when the screen moves. I've picked up my laptop and walked around with it plenty of times and it does not go light black. Sometimes it works when I go into the BIOS and sometimes it does not.

[Syntaxvgm]

2 minutes ago, NovaGear G2 said:

No, I doesn't trigger when the screen moves. I've picked up my laptop and walked around with it plenty of times and it does not go light black. Sometimes it works when I go into the BIOS and sometimes it does not.

I still think it could be that. The key is it's not just happening in windows, and it works sometimes, and the backlight is still on

[NovaGear G2]

3 minutes ago, Syntaxvgm said:

does it trigger when the screen moves? it can be as simple as the LVDs cable being loose (I think the 2014 is lvds and not EDP?) and if that's the case you just gotta plug it back in tight and use some packing tape to hold it down 

anyway yah how comfortable are you with dissembling things like this?  

Also to be clear, when it's not working, it's not working in the bios or anything either, right? 

I'm also not comfortable disassembling it since I don't have enough money to buy another one or parts to replace if broken. Also it's my only laptop, if it breaks I would have to bring my desktop into my dorm room, which makes it inconvenient for me since I don't completely trust my roommate with it, and it's gonna be inconvenient when working in class, plus I'm going to a hackathon next week.

[NovaGear G2]

2 minutes ago, Syntaxvgm said:

I still think it could be that. The key is it's not just happening in windows, and it works sometimes, and the backlight is still on

Right but why doesn't it trigger when I shake it, or run with it?

[Syntaxvgm]

27 minutes ago, NovaGear G2 said:

I'm also not comfortable disassembling it since I don't have enough money to buy another one or parts to replace if broken. Also it's my only laptop, if it breaks I would have to bring my desktop into my dorm room, which makes it inconvenient for me since I don't completely trust my roommate with it, and it's gonna be inconvenient when working in class, plus I'm going to a hackathon next week.

 

26 minutes ago, NovaGear G2 said:

Right but why doesn't it trigger when I shake it, or run with it?

I'm not certain it's that, it's just that it's not common for them to work sometimes and sometimes not. It's not physically broken it appears. And I've seen that happen a lot, the cord comes from the bottom of the shell, goes to the top, not really any room for slack, and they can wiggle loose. Toshiba satellites used to be the worst for this, but I've seen it happen on all manners of laptop. 

Normally I'd be like "just do it!" but a thin laptop like this can be a challenge, and I understand not being comfortable with that. 

So if you do get it repaired, it may be cheaper than a whole screen replacement, if you bring it to an honest shop. 
It's too bad you are not close to me, I'd try it for free  

[NovaGear G2]

1 minute ago, Syntaxvgm said:

 

I'm not certain it's that, it's just that it's not common for them to work sometimes and sometimes not. It's not physically broken it appears. And I've seen that happen a lot. 

Normally I'd be like "just do it!" but a thin laptop like this can be a challenge, and I understand not being comfortable with that. 

So if you do get it repaired, it may be cheaper than a whole screen replacement, if you bring it to an honest. 
It's too bad you are not close to me, I'd try it for free  

Thanks, and yeah that's the confusing and frustrating part about it. That's why I thought it was fixable, that maybe it's some setting I need to change or update something. I'm actually responding to you right now with it because it's working perfectly fine now as if there was no issue to begin with but if I close the lid and open it up again, there's like a 8 out of 10 chance that it will go light black.

[Syntaxvgm]

1 minute ago, NovaGear G2 said:

Thanks, and yeah that's the confusing and frustrating part about it. That's why I thought it was fixable, that maybe it's some setting I need to change or update something. I'm actually responding to you right now with it because it's working perfectly fine now as if there was no issue to begin with but if I close the lid and open it up again, there's like a 8 out of 10 chance that it will go light black.

I'd still look at disassembly videos and weigh how comfortable you feel doing stuff. If there's any glue involved, don't do it, but I'm pretty sure it's glue free. Could be wrong. 

Maybe you know someone who's good with this stuff? 

[NovaGear G2]

1 minute ago, Syntaxvgm said:

I'd still look at disassembly videos and weigh how comfortable you feel doing stuff. If there's any glue involved, don't do it, but I'm pretty sure it's glue free. Could be wrong. 

Maybe you know someone who's good with this stuff? 

Not really. I have dissembled the laptop before but to a certain extent. It was just to replace one of the fans.  

[Syntaxvgm]

12 minutes ago, NovaGear G2 said:

Not really. I have dissembled the laptop before but to a certain extent. It was just to replace one of the fans.  

hmm. Best I can do is give advice for if you do try it.

 

The most important things are patience, a screwdriver set that's grippy (not the thin metal ones) and using the right sizes to avoid stripping. Pair of tweezers and a credit card doesn't hurt. I can't find video on this particular one that aren't just ripping the assembly off, because what you'd need to do is take the assembly apart. I don't think this one has glue but double check. 

You could get some help from owners of this laptop on notebookreview forums 

http://forum.notebookreview.com/forums/razer.1109/

and those people there are generally more laptop oriented, and could help you make sure this is it and find info about disassembly so you're not going in blind (like special bits and stuff). 

 

When  taking it apart, you could take a picture of each step, and for the screws, take a piece of paper, place them head side down so they don't roll, and write next to them where they go on the paper. 

If you're worried about loosing them but still want to separate them, a tackle box tray can be had for a couple of bucks 

and they make for a great thing to store spare little screws, bits, and parts in the future. 

 

 

[NovaGear G2]

1 minute ago, Syntaxvgm said:

hmm. Best I can do is give advice for if you do try it.

 

Well the most important things are patience, a screwdriver set that's grippy (not the thin meta ones) and using the right sizes to avoid stripping. Pair of tweezers and a credit card doesn't hurt. I can't find video on this particular one that aren't just ripping the assembly off, because what you'd need to do is take the assembly apart. I don't think this one has glue but double check. 

You could get some help from owners of this laptop on notebookreview forums 

http://forum.notebookreview.com/forums/razer.1109/

and those people there are generally more laptop oriented, and could help you make sure this is it and find info about disassembly so you're not going in blind (like special bits and stuff). 

 

When  taking it apart, you could take a picture of step, and for the screws, take a piece of paper, place them head side down so they don't roll, and write next to them where they go on the paper. 

If you're worried about loosing them but still want to separate them, a tackle box tray can be had for a couple of bucks 

and they make for a great thing to store spare little screws, bit, and part in the future. 

 

 

Thanks

[Syntaxvgm]

1 minute ago, NovaGear G2 said:

Thanks

good luck whatever you do. =)