Help Needed! A strange chromebook problem

[SWATermelon]

So, my Chromebook won't turn on, even with a full battery. I know it won't boot (and not just not activate screen) as the USB ports don't power devices. When it is plugged in, however, it boots fine with no hitches whatsoever.

 

My current theory is the battery is dislodged from the connector or has malfunctioned (Some of my previous Windows laptops would function fine with no battery, as long as it was plugged into the wall).

 

I don't know what model number this chromebook is (the bottom label has faded beyond reading). What I DO know is that it was manufactured by Toshiba and has Skullcandy audio. It has 2 USB ports, 1 SD, one HDMI and a headphone jack.

 

I would appreciate advice as to what to do and how to find out what model this is. I am fairly comfortable with opening it and doing some laptop surgery, but this will be my first time.

[JaegerB]

Hmm, I have the same thing with a Samsung Windows 10 Ultrabook (2013) but it wasn't a connector problem. Still, it's worth a check, just use an ESD wristband or make sure you're grounded when you open it

[SWATermelon]

1 minute ago, JaegerB said:

Hmm, I have the same thing with a Samsung Windows 10 Ultrabook (2013) but it wasn't a connector problem. Still, it's worth a check, just use an ESD wristband or make sure you're grounded when you open it

Thank you! What was your problem and solution? For those viewing, more help/advice is appreciated.

[JaegerB]

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Thank you! What was your problem and solution? For those viewing, more help/advice is appreciated.

Unfortunately I was unable to source a replacement battery, nor did I feel like forking out the cash for one even if there were. In your case, depending on how new the chromebook is I'd have a look around for a replacement battery, provided it definitely isn't any other issue.

[SWATermelon]

Just now, JaegerB said:

Unfortunately I was unable to source a replacement battery, nor did I feel like forking out the cash for one even if there were. In your case, depending on how new the chromebook is I'd have a look around for a replacement battery, provided it definitely isn't any other issue.

Thanks for clarifying! Any other advice?

[JaegerB]

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Thanks for clarifying! Any other advice?

 

Not really, other than to make sure you have the right screwdrivers for opening the chromebook, as some of them use tricky types like torx

[SWATermelon]

2 minutes ago, JaegerB said:

Not really, other than to make sure you have the right screwdrivers for opening the chromebook, as some of them use tricky types like torx

OK! The bottom panel has phillips.

[JaegerB]

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OK! The bottom panel has phillips.

 

Lucky, that'll make your job a whole lot easier. Just be careful of ESD.