Laptop Trackpad Issues

[James_Lutzke]

I just did a clean install of Windows 10 on an old laptop. Two finger scrolling was working before I did the upgrade. After the upgrade, two finger scrolling no longer works. I have tried different versions of the driver. I have enabled two finger scrolling in the mouse settings. I have also tried third party programs that enable two finger scrolling with no luck. It seems like the trackpad is only seeing (or reporting) one finger. Is there any way I can get the trackpad to see both fingers again?

[JakeNTech]

1 minute ago, James_Lutzke said:

I just did a clean install of Windows 10 on an old laptop. Two finger scrolling was working before I did the upgrade. After the upgrade, two finger scrolling no longer works. I have tried different versions of the driver. I have enabled two finger scrolling in the mouse settings. I have also tried third party programs that enable two finger scrolling with no luck. It seems like the trackpad is only seeing (or reporting) one finger. Is there any way I can get the trackpad to see both fingers again?

Get the driver from the manufacturer. If that laptop wasn't designed fro running windows 10 then windows properly reverted to a generic driver and is ignoring the versions you are installing. 

[James_Lutzke]

Just now, fixitnow said:

Get the driver from the manufacturer. If that laptop wasn't designed fro running windows 10 then windows properly reverted to a generic driver and is ignoring the versions you are installing. 

I have tried drivers from HP for The specific model laptop. The latest version from HP was for Windows 7. Those did not work either.

[JakeNTech]

1 minute ago, James_Lutzke said:

I have tried drivers from HP for The specific model laptop. The latest version from HP was for Windows 7. Those did not work either.

There you go, there is the issue, there isn't a driver designed for windows 10, you could try running in compatibility mode but that might be quite flakey.

[Bruno_A]

12 minutes ago, James_Lutzke said:

I just did a clean install of Windows 10 on an old laptop. Two finger scrolling was working before I did the upgrade. After the upgrade, two finger scrolling no longer works. I have tried different versions of the driver. I have enabled two finger scrolling in the mouse settings. I have also tried third party programs that enable two finger scrolling with no luck. It seems like the trackpad is only seeing (or reporting) one finger. Is there any way I can get the trackpad to see both fingers again?

That's normal, happened to me every time I reinstalled Windows 10 on my laptop. Every time I reinstalled Windows 10 on my laptop, it did a crap load of updates, and one of the updates would be the driver for the touchpad. You can also go into Windows Update and search for updates.

[James_Lutzke]

13 minutes ago, fixitnow said:

There you go, there is the issue, there isn't a driver designed for windows 10, you could try running in compatibility mode but that might be quite flakey.

That driver installed properly without the need for compatibility mode. It did not see both fingers though.

[JakeNTech]

1 minute ago, James_Lutzke said:

That driver installed properly without the need for compatibility mode. It did not see both fingers though.

ok, but the driver might not be functioning properly and it can't communicate with the OS

[James_Lutzke]

1 minute ago, fixitnow said:

ok, but the driver might not be functioning properly and it can't communicate with the OS

Is there anything else I should try to get everything functioning properly?

[JakeNTech]

1 minute ago, James_Lutzke said:

Is there anything else I should try to get everything functioning properly?

Not that I can think of, aside from messing around with whats in the windows control panel.