Computer Build Doesn't Boot, but Starts up...

[Kaigott]

I just completed a computer build for a friend, we turned it on but it would never post. The fans spun up and the hard drives did too, but the monitor was idle the whole time. Does anyone know what is the issue? We have tried many things. HELP!

[Guest lilbman]

Is the monitor plugged into the GPU or mobo?  Does the monitor even work?

[RadiatingLight]

 

[Kaigott]

Yes, 

Just now, lilbman said:

Is the monitor plugged into the GPU or mobo?  Does the monitor even work?

Yes, I am using the monitor on my personal computer to type this now. The monitor is connected to the mobo.

[Guest lilbman]

Just now, Kaigott said:

Yes, 

Yes, I am using the monitor on my personal computer to type this now. The monitor is connected to the mobo.

Try connecting it to the video card if you haven't done so yet.

[Alec M]

Check to make sure that the GPU or CPU power connector is plugged in.

[HunterSkater429]

17 minutes ago, lilbman said:

Try connecting it to the video card if you haven't done so yet.

If it has a video card. Seems like it does by what hes saying.

 

 

The mobo video ports get blocked when you put a gpu in, so you need to plug it in the GPU.

[HunterSkater429]

5 minutes ago, Alec M said:

Check to make sure that the GPU or CPU power connector is plugged in.

Nothing will start if the CPU pin isn't in 

[Alec M]

Try booting off integrated graphics, and make sure that PCI-e is the default GPU option.

[Dudefoxlive]

Plug the monitor into the video card.  at my school we have computers with video cards and when i attempt to boot one on the onboard graphics the computer complains and wants me to plug it in to the video card.  wont boot with the onboard graphics.

[Kaigott]

1 hour ago, Alec M said:

Check to make sure that the GPU or CPU power connector is plugged in.

Yep. Both done, but no video card being used.

[Kaigott]

1 hour ago, Alec M said:

Try booting off integrated graphics, and make sure that PCI-e is the default GPU option.

I am doing that, and also I can't even get to the bios. 

[Zusafek]

1 hour ago, Kaigott said:

I am doing that, and also I can't even get to the bios. 

What are the specs of the machine in question.  That is a good starting point for diagnosis of your issue. Without that we are pretty much flying blind. 

[Kaigott]

3 minutes ago, Zusafek said:

What are the specs of the machine in question.  That is a good starting point for diagnosis of your issue. Without that we are pretty much flying blind. 

Intel i3 7350k

Asus Z170K 

SanDisk 120GB SSD (Boot)

Cooler Master Geminii M4

EVGA 430W ATX PSU

[Kaigott]

Oh, Also Corsair Vengeance LPX 1x8GB 2400MHz DDR4 memory

[Zusafek]

26 minutes ago, Kaigott said:

Intel i3 7350k

Asus Z170K 

SanDisk 120GB SSD (Boot)

Cooler Master Geminii M4

EVGA 430W ATX PSU

I can almost guarantee your issue is the bios on the mother board. Its a Kaby Lake cpu with a Skylake mother board. You most likely have the old stock on that mother board. So the bios isn't upgraded for the Kaby Lake cpu's. 

 

Couple of options for you. 

1: get a skylake cpu and upgrade the board to the latest bios. Then put the kaby lake cpu back in.

2: take the build to a shop to update the motherboard bios for a small fee. 

3: return the z170 board and purchase a z270 board. 

 

I had the same issue with my z87 board. It supports Haswell cpu's but it needed a bios update to support Haswell refresh cpu's. I purchased a cheap Celeron and updated the board myself. I kept the chip and put it into another build which is now my plex server for my house. 

[Kaigott]

Just now, Zusafek said:

I can almost guarantee your issue is the bios on the mother board. Its a Kaby Lake cpu with a Skylake mother board. You most likely have the old stock on that mother board. So the bios isn't upgraded for the Kaby Lake cpu's. 

 

Couple of options for you. 

1: get a skylake cpu and upgrade the board to the latest bios. Then put the kaby lake cpu back in.

2: take the build to a shop to update the motherboard bios for a small fee. 

3: return the z170 board and purchase a z270 board. 

 

I had the same issue with my z87 board. It supports Haswell cpu's but it needed a bios update to support Haswell refresh cpu's. I purchased a cheap Celeron and updated the board myself. I kept the chip and put it into another build which is now my plex server for my house. 

Ok! I will try these. Thank you so much for your help.

[Zusafek]

Just now, Kaigott said:

Ok! I will try these. Thank you so much for your help.

No problem. It's a stupid issue but it's easily fixed. Keep us informed. 

[Kaigott]

1 minute ago, Zusafek said:

No problem. It's a stupid issue but it's easily fixed. Keep us informed. 

Also, where can I take it to a shop where they can upgrade the bios? 

[Zusafek]

7 minutes ago, Kaigott said:

Also, where can I take it to a shop where they can upgrade the bios? 

Usually a local computer repair shop can do it. In not sure where your located. I know down here in Miami florida, we don't have many computer shops. 

 

But another idea is if you have a friend who has a skylake cpu you could borrow it to update the bios as well. 

[Kaigott]

14 hours ago, Zusafek said:

Usually a local computer repair shop can do it. In not sure where your located. I know down here in Miami florida, we don't have many computer shops. 

 

But another idea is if you have a friend who has a skylake cpu you could borrow it to update the bios as well. 

Ok, so this morning, I took an i7 6700 from a computer in the house, upgraded the bios. I have not yet tested if the i3 works, but it did post with the i7 so thank you so much for your help! YOU SAVED MEE!!

[Zusafek]

Just now, Kaigott said:

Ok, so this morning, I took an i7 6700 from a computer in the house, upgraded the bios. I have not yet tested if the i3 works, but it did post with the i7 so thank you so much for your help! YOU SAVED MEE!!

No problem. Now it should post with no issues. Let me know when it posts with the I3. 

[Kaigott]

Just now, Zusafek said:

No problem. Now it should post with no issues. Let me know when it posts with the I3. 

Sure thing. 

[Kaigott]

9 hours ago, Zusafek said:

No problem. Now it should post with no issues. Let me know when it posts with the I3. 

YAY! The computer booted up, I installed windows 10, got all sorts of programs, and now I have a happy friend! Thank you so much for all of your help!!!!

[Zusafek]

6 hours ago, Kaigott said:

YAY! The computer booted up, I installed windows 10, got all sorts of programs, and now I have a happy friend! Thank you so much for all of your help!!!!

Anytime. Glad to be of help.