Laptop Bluetooth Issues

[zachmullin]

I recently did a "Fresh Start" on Windows 10 Dell XPS 13 9350 laptop.  This reinstalls windows but keeps the original factory programs.  The idea here was to keep the stuff that came pre-installed with my PC - yes the normal garbage but more importantly keep the drivers.  Everything is working really well after I did this, but I cannot get the Bluetooth to connect.  It will pair with a device and connect for about 3 seconds, but it never will actually connect again (although it will remain paired).  I updated, rolled back, reinstalled every Bluetooth driver on my computer but I cannot seem to fix the issue.  I have been googling around looking for a solution but haven't found anything.

 

 I should mention that before the "fresh start" the Bluetooth worked perfectly.  

 

 Any help would be appreciated.

[IntMD]

Not near a win 10 machine at the minute, but have your checked something like the below (I have copied this from another site, so not sure this is correct at the minute) to make sure your PC is detectable?

 

'Discovery' panel of 'Settings', 'Devices', 'Bluetooth', 'More Bluetooth options', The check box for 'Allow Bluetooth devices to find this PC' is checked.

[Doramius]

I'm going through my company troubleshooting tickets as we had similar issues.  The issue is definitely with Win10 and how it's talking to the 9350 driver.  Only had this issue with the 9350's though.  We had no problems with our deployment image, but after the Creators Update, the bluetooth was borked on a number of machines.  Our latest deployment is working fine with the bluetooth, now, but I think we had to manually download only the wireless bluetooth driver and use it separate from the standard driver pack.  We also tested with a clean Win10 install prior to the creators update with our original driver pack.....no issues.  Updated the system.....bluetooth broken.

[zachmullin]

7 hours ago, Doramius said:

I'm going through my company troubleshooting tickets as we had similar issues.  The issue is definitely with Win10 and how it's talking to the 9350 driver.  Only had this issue with the 9350's though.  We had no problems with our deployment image, but after the Creators Update, the bluetooth was borked on a number of machines.  Our latest deployment is working fine with the bluetooth, now, but I think we had to manually download only the wireless bluetooth driver and use it separate from the standard driver pack.  We also tested with a clean Win10 install prior to the creators update with our original driver pack.....no issues.  Updated the system.....bluetooth broken.

Thanks for this.  I tried downloading the Bluetooth driver straight from Dell's website after uninstalling the ones on my computer, but I think I had that version anyways because it didn't change anything.  What were the specifics on getting the driver to work?

[Doramius]

Haven't found the troubleshooting info, yet.  Look at the previous versions of the bluetooth driver on the Dell Website.  Grab the previous 1 or 2 versions.  Don't run the install.  First uninstall and trash the original driver from the device manager.  You MUST uninstall ALL wireless software and drivers, including WiFI.  If the wireless software package installed, uninstall it, too.  Extract the downloaded file of the previous version...don't run it as an install.  In device manager right click the wireless device [which may actually show as "Unknown Device"].  Choose Update Driver Software > Browse My computer for Driver Software
Browse into the extracted folder.  Make sure you have a check on "Include subfolders".  Click next and it should run the install.  

 

You may see more than one device as unknown because of the WiFi [and WLAN if you have it].  Just follow the same instruction for the install to the same folder.  It is a major PITA, but it looks like this was the fix that got it working for us.