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HELP My Seagate external drive is corrupted and making a noise

Quinnerbone
By Quinnerbone
in Troubleshooting
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So I got a Seagate 2TB External drive to store all my family's photos and videos ect. But when I go to get our Christmas photo from this year is says the drive e is corrupted and when I plug it in I hear a clicking noise? but I can still see all my folders and files it just won`t let me open them. Anyway to recover this problem WITHOUT Formatting the drive ? Many Thanks!

 

Here is the exact drive: 

http://www.bestbuy.com/site/seagate-backup-plus-2tb-external-usb-3-0-2-0-portable-hard-drive-black/2944503.p?skuId=2944503&extStoreId=&ref=212&loc=1&ksid=8a140c87-7b40-41d5-a295-05f059159040&ksprof_id=8&ksaffcode=pg199089&ksdevice=c&lsft=ref:212,loc:2

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Posted

Hey there

 

Install CrystalDiskInfo and show us what that program says about your drive. It will be able to identify a dying drive.

 

I suspect your drive's about to die. The best thing you can do is not use it at all, until you have a new 2TB drive as a replacement and once you have it, clone the old drive into the new drive. That's your best bet at recovering the data. Linus did a couple videos on the matter.

 

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Most likely the drive is failed and you need some professional to get your data back.

 

If the data is really important i suggest you don't use it anymore and take it to the professional to prevent anymore damage.

 

Clicking drives means something hardware already failed inside.

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A clicking noise from the drive itself is a sign that it's about to die. Use a tool like CrystalDiskInfo (http://crystalmark.info/software/CrystalDiskInfo/index-e.html) to check the SMART data and see if any of the values in this table (https://en.wikipedia.org/wiki/S.M.A.R.T.#ATA_S.M.A.R.T._attributes) marked Critical are indeed, in the bad zones.

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Damn I have to buy a new one? Okay then Just more money down the rat hole.

 

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Is there a drive you guys would recommend me getting I am kinda over seagate.

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1 minute ago, Quinnerbone said:

Is there a drive you guys would recommend me getting I am kinda over seagate.

All drives can fail in the same manner. However, I heard Hitachi makes a better drives.

 

You should get a backup drives, or use a NAS with RAID configuration.

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The sad thing is that I bought it 10 months ago I really don`t want to but a new one. I have 1tb on my main rig so I could copy it over there for now, But Best Buy`s Return policy is shit so yeah lost 86 bucks :-P

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Should I get a large SSD instead xD would that be better then a portable drive ? 

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@Quinnerbone,

you mentioned you bought the Seagate drive just 10 months ago. Although we regret that you are having issues with our hard disk, we would like to remind you that you have full warranty and the drive will be replaced in case of a hardware failure.
Please check your warranty HERE

 

If you bought the hard drive through a third party vendor, please contact the vendor to claim your warranty. 

 

If you bought from Seagate directly, please open up a customer service ticket HERE

Seagate Technology | Official Forums Team

IronWolf Drives for NAS Applications - SkyHawk Drives for Surveillance Applications - BarraCuda Drives for PC & Gaming

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