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Amazon refused shipment

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Just got this message on my Amazon order, what does it even mean? It was supposed to arrive today, this has never happened before..

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It means that someone at the destination (your house?) refused the shipment. 

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1 minute ago, djdwosk97 said:

It means that the receiver of the product refused to accept shipment. 

How can that even happen? It is just so wierd, it had arrived in Sweden already and now it has to go all the way back to US again..

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13 minutes ago, LightsOutJunkie said:

How can that even happen? It is just so wierd, it had arrived in Sweden already and now it has to go all the way back to US again..

Amazon2.jpg

Maybe it failed customs and was sent back to sender.

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1 minute ago, MadyTehWolfie said:

Maybe it failed customs and was sent back to sender.

I suppose that could happen but it was just a usb-c cable and a usb-c card reader so that would be odd :|

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23 minutes ago, djdwosk97 said:

It means that someone at the destination (your house?) refused the shipment. 

It never left Arlanda (Airport/delivery hub) and I dont live near there o.O

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Just now, LightsOutJunkie said:

It never left Arlanda (Airport/delivery hub) and I dont live near there o.O

That definitely sounds like customs then. 

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52 minutes ago, LightsOutJunkie said:

I suppose that could happen but it was just a usb-c cable and a usb-c card reader so that would be odd :|

Happens with airsoft guns too if they have certain trade marks on them that are legal in Japan/China but not legal into the US.

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Maybe it was delivered to a wrong address and the person didn't want it obviously, but it was somehow not communicated that it was the wrong address? It's probably the customs thing but I would double check the shipping address.

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3 hours ago, LightsOutJunkie said:

Just got this message on my Amazon order, what does it even mean? It was supposed to arrive today, this has never happened before..

Amazon.jpg

You should obviously contact Amazon to find out the details - none of us are going to know why it was sent back to the sender.

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5 minutes ago, snoopunit said:

Not sure how it works in Sweden, but here in US, if your package is seized by customs, you will generally receive a letter from them (customs) directly regarding the situation.

Not only that, but if the item was refused at customs (due to lack of paperwork, or whatever), and sent back to the sender, it would be a distinct and different message - it would not say "refused at delivery" or anything at all like that.

 

Most likely, the courier simply made a mistake - delivered it to the wrong address or perhaps a glitch in their system and it never even made it out for delivery.

 

Either way, the OP needs to contact Amazon support ASAP, so that Amazon can work with the courier to redirect the shipment (or find out why it was refused).

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Just now, dalekphalm said:

Not only that, but if the item was refused at customs (due to lack of paperwork, or whatever), and sent back to the sender, it would be a distinct and different message - it would not say "refused at delivery" or anything at all like that.

 

Most likely, the courier simply made a mistake - delivered it to the wrong address or perhaps a glitch in their system and it never even made it out for delivery.

 

Either way, the OP needs to contact Amazon support ASAP, so that Amazon can work with the courier to redirect the shipment (or find out why it was refused).

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1 hour ago, dalekphalm said:

You should obviously contact Amazon to find out the details - none of us are going to know why it was sent back to the sender.

Yeah I contacted them as soon as I saw it, just wrote here in case of someone having had the same problem before. 

Also checked DHL where it said something about it being rescheduled, not very clear, might be hope still for it being delivered. 

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1 minute ago, valdyrgramr said:

I feel sorry for ya.  DHL is terrible in general.

It's certainly not very good in Ontario. My fiancee and myself have both had issues where the driver refuses to even attempt delivery, and just immediately sets the status to "undeliverable" and then ships it off to their warehouse, where you have to go pick it up.

 

I have a car, so that's not a problem. But my fiancee didn't have a car at the time (last year) and the warehouse is out in the middle of some industrial park, with no bus access.

 

It was a major inconvenience for her.

 

I've since moved into a townhouse, and DHL does seem to make the deliveries, but they usually don't even bother knocking on the door, and just put the package on my front steps - whether I'm home or not.

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1 minute ago, LightsOutJunkie said:

Got great news from Amazon, DHL scanned the package wrong so it is on its way xD

Amazon4.jpg

Awesome - that's what I call good service.

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3 minutes ago, dalekphalm said:

It's certainly not very good in Ontario. My fiancee and myself have both had issues where the driver refuses to even attempt delivery, and just immediately sets the status to "undeliverable" and then ships it off to their warehouse, where you have to go pick it up.

 

I have a car, so that's not a problem. But my fiancee didn't have a car at the time (last year) and the warehouse is out in the middle of some industrial park, with no bus access.

 

It was a major inconvenience for her.

 

I've since moved into a townhouse, and DHL does seem to make the deliveries, but they usually don't even bother knocking on the door, and just put the package on my front steps - whether I'm home or not.

Here in Sweden you almost never get it to your home with any carrier, you need to get it at a nearby gas station or something like it.

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