logitech G700s software freezes on install

[roadrunner1100]

Hello everyone,

                          I've been trying to install the software (64 bit 8.50) for the logitech G700s mouse. It gets to about halfway on the install bar and it just freezes the whole computer. I've called Logitech tech support. They can't tell me why and blamed it on a microsoft conflict. I've done installs with the mouse connected and unconnected. I've done a clean boot fom MSCONFIG. I've even tried safe mode. All tries failed with the computer totally freezing.

I've removed this computer and brought my old one running Windows 7 32bit. Installed the 32bit 8.50 on it. The software installed and ran just fine. I kept the keyboard, screen and mouse the same from the inital computer. It must be computer specific, possibly a 64bit issue. I'm just not sure.

 

Windows 7 64bit

AMD i7 4770K

Asus Maximum VI Extreme

Running the Mpcie

32GB Corsair Dominator Platnum 2400MHZ

2 X SSD Samsung 840 Pro 512GB in Raid 0

2 X HDD Western digital 1TB nas red drives in Raid 1

2 X Asus Titan GTX running in SLI

Corsair Vengence Keyboard

Dell 24" monitor running 1900 X 1200

 

Motherboard code is A0 = IDE initialization is started

 

I have done all the microsoft updates, newest bios update from Asus. This setup is not overclocked and just running stock for right now.

 

Thanks for your help

   Dave

[Doug S]

SOLVED: The issue is due to a generic Windows 10 driver causing a hardware conflict when the software attempts to initialize and connect to your mouse. I hope my resolution helps others as I could not find anything online for this.

 

1) Try to install the software, system will hang. Power cycle your machine.

2) Go to Device Manager, and expand 'Mice and other pointing devices'.

3) Right-click and choose 'Update Device Driver'.

4) Click Browse. Locate the folder 'C:\Program Files\Logitech Gaming Software'.

5) Windows 10 should now update your driver and show the Logitech driver instead of generic one.

6) Reboot. Now you should be able to install the driver.

 

Good luck and I hope someone out there finds this useful!