PC shutting down/rebooting under load, is my PSU dying?

[Timmy-P]

Specs to start:
CPU: i5 3570K (stock)
Mobo: Intel DZ77SL-50K (latest BIOS, 0097)
12 GB Crucial Ballistix DDR3 @ 1600 MHz (XMP enabled)
GPU: MSI-brand Radeon RX 470, 4 GB (stock clock speeds)
PSU: Corsair CX600M

OS:  Win 10 Pro 64-bit

 

For the past few weeks my computer has been, at random, shutting down completely and rebooting on its own.  I've pinpointed the problem to it being under load, and can cause my system to shut down/reboot when playing Overwatch at any time within three hours, or by running both a CPU and GPU stress test concurrently for twenty minutes.  I tried the OCCT PSU test, which spat out an error within twenty minutes (free version has no log, sorry) and gave out these graphs:   http://imgur.com/a/fRNOU

 

Obviously, something happens both at ten and twenty minutes, though I'm not quite sure what to make of it, and what that means.  I'd love to say it's my PSU, but I want to make sure it is indeed my PSU before I drop a crap-ton of money on it.

 

Thanks.

[Trevor87]

It is probably your power supply CX line is not relay a good power supply for heavy use. 

[Mira Yurizaki]

If we want to rule out the PSU is at least the cause random rebooting, check your logs under Control Panel -> Administrative Tools -> Event Viewer -> Windows Logs -> System. Make sure there are no "Bug check" errors. This should also rule out any issues as well with the other hardware, like if the GPU is going bad and it's causing driver errors.

[Thony]

Did u add extra ram stick recently or u always had 3 sticks ? (maybe change slots)

 

Are your temps fine before the crash ? 

 

 

[Timmy-P]

7 minutes ago, Trevor87 said:

It is probably your power supply CX line is not relay a good power supply for heavy use. 

I know, I bought it when the CX Series was the norm.  It's served me well, but it's odd that this problem popped up out of nowhere, and is persistent and occurs often.

6 minutes ago, M.Yurizaki said:

If we want to rule out the PSU is at least the cause random rebooting, check your logs under Control Panel -> Administrative Tools -> Event Viewer -> Windows Logs -> System. Make sure there are no "Bug check" errors. This should also rule out any issues as well with the other hardware, like if the GPU is going bad and it's causing driver errors.

I keep getting the "Critical" error regarding the kernel and Error Code 41, though I looked at the logs again and I found something regarding Bug Checking:

http://pastebin.com/8Ws8Ts6e

 

Don't know if it's SOP or it's actually what you're talking about, but I hope it's something I won't have to shell out for.

 

 

[Timmy-P]

4 minutes ago, Thony said:

Did u add extra ram stick recently or u always had 3 sticks ? (maybe change slots)

 

Are your temps fine before the crash ? 

 

 

I've had an issue where two of my RAM slots mysteriously stopped working:

 

The other two RAM slots, they have been working fine for months, in which I ran 4+8 in single channel.  Temps are also fine, CPU under 60°C and GPU under 70°C at all times.

[Mira Yurizaki]

4 minutes ago, Timmy-P said:

I keep getting the "Critical" error regarding the kernel and Error Code 41, though I looked at the logs again and I found something regarding Bug Checking:

http://pastebin.com/8Ws8Ts6e

 

Don't know if it's SOP or it's actually what you're talking about, but I hope it's something I won't have to shell out for.

If that's what's going on for most of the events, then yeah, your PSU is starting to crap out.

[Timmy-P]

7 minutes ago, M.Yurizaki said:

If that's what's going on for most of the events, then yeah, your PSU is starting to crap out.

Just sorted the events by Level, they all look like the one above.  Good thing Newegg has sales on EVGA units, I guess.

 

Thanks everyone for the help, I always forget how helpful these forums can be.

[Timmy-P]

@M.Yurizaki @Thony

Just threw in an EVGA G2 650 and I'm still crashing, so it's not the PSU, I suppose.  Crash logs are as follows:

http://pastebin.com/XAHcteVm

http://pastebin.com/3RLCBczP

 

What else could be the problem?

[Mira Yurizaki]

Welp... This appears to be a generic issue so I'mma quote a post from: https://social.technet.microsoft.com/Forums/windows/en-US/308cbcb3-46ce-4f74-85f9-d87ce4cef0d6/kernel-power-event-id-41-task-category-63-spontaneous-improper-shutdowns-and-reboots?forum=w7itproperf

 

Quote

Hi,

This scenario usually indicates a problem with the hardware. Or, the driver can cause this problem. To help isolate the problem, check the following items: 

 

1. Overclocking: Disable overclocking to see whether the issue occurs when the system is run at the correct speed.

2. Check the memory: Verify the memory by using a memory checker. Verify that each memory chip is the same speed and that it is configured correctly in the system.

3. Power supply: Make sure that the power supply has enough wattage to appropriately handle the installed devices. If you added memory, installed a newer processor, installed additional drives, or added external devices, such devices can require more energy than the current power supply can provide consistently.

4. Overheating: Check whether the system is overheating by examining the internal temperature of the hardware.

5. Defaults: Use system defaults, and run the system. 

If you see that the computer generates a Stop error that contains a BugcheckCode value that is not reported in an event ID 41, change the restart behavior for the computer. To do this, follow these steps:

 

1. Right-click My Computer, and then click Properties.

2. Click Advanced system settings.

3. Click the Advanced tab.

4. In the Startup and Recovery section, click Settings.

5. Click to clear the Automatically restart check box.

 

For more information, please refer to this.

http://support.microsoft.com/kb/2028504#method3

 

[Timmy-P]

On 11/22/2016 at 9:13 PM, M.Yurizaki said:

Welp... This appears to be a generic issue so I'mma quote a post from: https://social.technet.microsoft.com/Forums/windows/en-US/308cbcb3-46ce-4f74-85f9-d87ce4cef0d6/kernel-power-event-id-41-task-category-63-spontaneous-improper-shutdowns-and-reboots?forum=w7itproperf

 

 

Checked everything except memory... turns out the XMP profile in UEFI wasn't on XMP, which had a higher voltage configured.  Played a few hours of Overwatch and everything turns out alright so far.  Will report back soon.

 

@M.Yurizaki Just going to tag you in an edit instead of bumping this again, fixing the RAM voltage did it, haven't crashed yet after a day or two.