Annoying Keyboard Issue

[JokerProduction]

So ever since I bought my razer blackwidow chroma I've had issues where it will just go dead(all the lights shut off and no keystrokes are registered) this can happen anywhere between 20min and 4hours and its never made it overnight with the computer on its always dead when I come to it in the morning.  Simply unplugging then replugging it in brings it back to life.  I googled the issue and found that people were having what seems like the same issue but it was almost always related to saturating the USB controller. (usually when it was paired with a webcam).

 

Now I have next to nothing for USB devices: the said keyboard, a wired razer naga mouse, and a wired xbox one controller.  I've even left the xbox one controller unplugged just because it isnt required and only used for certain games that i rarely play.

 

I've tried every combination of plugging devices into the 10 different usb ports on my system and found that if I use the usb 2.0 front panel ports it stops dieing and works as expected.  If it didn't do this I would just say the keyboard is defective but because it works flawlessly on these 2 ports only it leads me to believe its something else...

 

The motherboard is a MSI z97s krait which has 4x usb 3.0, 2x usb 2.0 on the back.  Then my case has 2x 3.0 and 2x 2.0 which are connected to the motherboard usb expansion headers.  The only ports that the keyboard doesn't die on are the front panel usb 2.0.  but I don't wish to use these as its rather unsightly.

 

I should also mention that I do have some USB extension cables on both the mouse and keyboard(under the 15ft max length for usb) but I've tried swapping the cables and yet the keyboard still dies while the mouse works flawlessly.

 

The USB ports work fine with all other devices and recognize a usb thumbdrive and get appropriate transfer speeds for the usb type.

 

 

Anyone have any ideas?

 

 

 

 

[pwn_intended]

This smells of synapse tomfoolery to me. I would try re-installing that virus of a program.

[JokerProduction]

59 minutes ago, pwn_intended said:

This smells of synapse tomfoolery to me. I would try re-installing that virus of a program.

Thanks never considered it being software related.  Just finished completely removing it and reinstalling fresh from the website.  I was a few updates behind on the software as well I needed new drivers for both devices.

 

I'm curious as to why you call synapse a "virus of a program"  I run with task manager open 100% of the time on a separate screen along with other monitoring stuff and it hardly uses any system resources(0.1% cpu unless i just launched a game then it will spike to a whopping 3% but settles down before it even gets to the menu) and I can't say I've ever had a issue with it (aside from whats possibly going on now)  and even then I find it hard to fault the program for me not keeping stuff up to date...  It does provide me with tons of nice options paired with these peripherals.

 

I would say geforce experience and corsair link are much worse programs in regards to system usage...

[JokerProduction]

Well been away for a couple hours after updating everything and moving the keyboard back to the back 3.0 port and came home to find the keyboard dead.  So looks like the issue still exists.  Im gonna keep swapping usb ports but dont have much faith the issue is gone. 

 

Any other ideas?

[pwn_intended]

I call synapse a virus because it bricked 2 mice and a keyboard of mine. For the first year it was launched it just didn't work half the time for me. My mouse and keyboard would stop working mid game because synapse lost connection to razer's servers. It disabled the on-board memory of my mouse in favour of "the cloud"

It was basically always on DRM for your mouse. Maybe its gotten better recently, but ANY hardware that requires software running in the background is a no-no for me.

Geforce experience WAS good, the new version requires creating an account, and agreeing to a EULA that I cannot agree with for a piece of essentially driver companion software, so I will no longer be installing it.

[pwn_intended]

As for more troubleshooting ideas, do you have any non-razer ones to test out for a day or 2?