So I love my note 7, it's perfect for me. It works perfectly fine, I love how it feels in my hand, and I love and use all the features it has to offer. What happens if I keep it? And I mean besides getting into an argument with a bunch of my family members about my safety. I got mine from Verizon and I pay for the protection plan, so I was told I am allowed to replace my note 7 at any time because the phone has a defect. I'm pretty good at taking care of my devices, I haven't broken a device's glass screen in over 5 years, but if I keep the phone and like a month or so later I crack the screen or the phone actually ends up exploding, can I still get the phone exchanged? I know I won't be able to get another Note 7, but will I still be able to get a refund so I can do the exchange?

I don't want to give up my Note 7. What happens if I keep it?

By rayschrantz
October 12, 2016 in Phones and Tablets

Go to solution Solved by KWelz, October 13, 2016

I asked Verizon the same thing today. Both the Store manager and a lady on the CS line told me that due to the issue they are offering indefinite exchanges on the Note 7. All accounts with one are considered eligible for an upgrade immediately and the phone can be exchanged with the fees waived.

Posted October 14, 2016

4 hours ago, KWelz said:

I asked Verizon the same thing today. Both the Store manager and a lady on the CS line told me that due to the issue they are offering indefinite exchanges on the Note 7. All accounts with one are considered eligible for an upgrade immediately and the phone can be exchanged with the fees waived.

There is still a reasonable (and limited) time period though, it's certainly not indefinite. For example, that's not going to still apply in three years from now.

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