Computer crashes mid gaming

[xXImm0rt4LXx]

Hello

 

So when i play games with my friends (we speak over skype if that helps) my computer randomly freezes and theres nothing i can do. It works fine for a few hours of gaming but once it freezes once, it will do it multiple times. I have to force shut down my computer, because nothing works.

 

rig:

i5 6600k

8gb crucial 2400mhz (2x4gb)

msi z170a pc mate

gtx 1070

Sharkoon WPM700 Bronze

arctic freezer 13

 

What should i do so it stops crashing?

 

[xXImm0rt4LXx]

no stock

[Ryujin2003]

Do you have another PSU you can borrow to test your system stability?

[xXImm0rt4LXx]

21 minutes ago, Ryujin2003 said:

Do you have another PSU you can borrow to test your system stability?

sadly i dont

[xXImm0rt4LXx]

played the bf1 beta today and it crashed even quicker than on cs or h1z1

[Ryujin2003]

Ok. When did these crashes start? Did any hardware change prior to the crashes? We need some background info.

[xXImm0rt4LXx]

6 minutes ago, Ryujin2003 said:

Ok. When did these crashes start? Did any hardware change prior to the crashes? We need some background info.

i got the new computer somewhere around the 10th of august. its completely new. No hardware was changed. They started a few days after that when i started playing with my friends.  And i've noticed that it crashes faster on games that are harder to run like battlefield 1, but it lasts a while on the easier to run games like cs go. If you need any more info just ask i can provide the answers.

 

Oh and also i updated windows just yesterday, thought it would help, but it didnt, also updated the graphics drivers to the latest. I'm a computer noob, so i dont know how to check bios drivers if that helps in any way

[xXImm0rt4LXx]

 

6 hours ago, Ryujin2003 said:

Ok. When did these crashes start? Did any hardware change prior to the crashes? We need some background info.

could it be that i have to flash a newer bios?

[Ryujin2003]

1 hour ago, xXImm0rt4LXx said:

 

could it be that i have to flash a newer bios?

Is your BIOS out of date? Then yes I would. Generally that can help a lot with support. I'm at work, but will look harder at it. Also, you said it's OK when you have two cards in? Why did that start?

[xXImm0rt4LXx]

12 hours ago, Ryujin2003 said:

Is your BIOS out of date? Then yes I would. Generally that can help a lot with support. I'm at work, but will look harder at it. Also, you said it's OK when you have two cards in? Why did that start?

these are the bios i can download, and the one i have is this https://gyazo.com/1c9a69ceb891f37a40cf95d04750a328

 

should i flash the newest one?

 

Also what do you mean about the two cards?

[Ryujin2003]

14 hours ago, xXImm0rt4LXx said:

these are the bios i can download, and the one i have is this https://gyazo.com/1c9a69ceb891f37a40cf95d04750a328

 

should i flash the newest one?

 

Also what do you mean about the two cards?

Sorry, got confused with someone else and the same issues. Yes update BIOS. There is another update that does more PCIe compatability. Make sure you update in sequential order.

 

According to MSI, the board supports all of your hardware. I did find a forum where some people had the same issue. Using DDU to remove the drivers and clean installing the most recent drivers was the only fix. Maybe something got messed up in a previous driver install.

[xXImm0rt4LXx]

18 hours ago, Ryujin2003 said:

Sorry, got confused with someone else and the same issues. Yes update BIOS. There is another update that does more PCIe compatability. Make sure you update in sequential order.

 

According to MSI, the board supports all of your hardware. I did find a forum where some people had the same issue. Using DDU to remove the drivers and clean installing the most recent drivers was the only fix. Maybe something got messed up in a previous driver install.

so i have to update to a7 then a9 then aa bios ( https://www.msi.com/Motherboard/support/Z170A-PC-MATE.html#down-bios )

 

and then remove all of the graphics drivers and install the latest again?

[xXImm0rt4LXx]

18 hours ago, Ryujin2003 said:

Sorry, got confused with someone else and the same issues. Yes update BIOS. There is another update that does more PCIe compatability. Make sure you update in sequential order.

 

According to MSI, the board supports all of your hardware. I did find a forum where some people had the same issue. Using DDU to remove the drivers and clean installing the most recent drivers was the only fix. Maybe something got messed up in a previous driver install.

and this is the correct way to do it right? 

 

[Ryujin2003]

7 hours ago, xXImm0rt4LXx said:

and this is the correct way to do it right? 

 

Yes, that's one way to do it. When I updated my MSI 970 Gaming MB, it was all download and run. I didn't have to extract to USB pen.

 

But yes, update BIOS, clean drivers, then reinsert GPU and then install drivers again.

 

I hope you've made some progress on this.

[TheDrunkenGamer]

If BIOS update is no dice for you also check how much ram is being used, there is an issue with windows 10.  Where out of date drivers are causing excessive ram to be used. 

 

My out of date killer network driver caused a 20gb RAM usage.  There are also registry changes you can make to change this but I would first recommend also updating all you drivers.

 

 

[xXImm0rt4LXx]

7 hours ago, TheDrunkenGamer said:

If BIOS update is no dice for you also check how much ram is being used, there is an issue with windows 10.  Where out of date drivers are causing excessive ram to be used. 

 

My out of date killer network driver caused a 20gb RAM usage.  There are also registry changes you can make to change this but I would first recommend also updating all you drivers.

 

 

 

17 hours ago, Ryujin2003 said:

Yes, that's one way to do it. When I updated my MSI 970 Gaming MB, it was all download and run. I didn't have to extract to USB pen.

 

But yes, update BIOS, clean drivers, then reinsert GPU and then install drivers again.

 

I hope you've made some progress on this.

i updated my bios to the latest aa0, also deleted the drivers and reinstalled the latest, started bf1, still crashed and couldnt even finish 1 game. My friend keeps telling me theres some program that validates windows 10 files, is that what i should do next, or any other suggestions?

[SpaceGhostC2C]

6 minutes ago, xXImm0rt4LXx said:

 

i updated my bios to the latest aa0, also deleted the drivers and reinstalled the latest, started bf1, still crashed and couldnt even finish 1 game. My friend keeps telling me theres some program that validates windows 10 files, is that what i should do next, or any other suggestions?

What are the GPU and CPU temps when this happens? 

[xXImm0rt4LXx]

37 minutes ago, SpaceGhostC2C said:

What are the GPU and CPU temps when this happens? 

i just downloaded the palit thunder master (because i have the palit gpu) and i had fixed fan speed to 32% i believe, i set it to 80% fixed bf1 still crashed after 10 mins... but after i booted the computer again the gpu was at 40C and the gpu was at around 30C (i use speed fan for that), every core was at 30C or below

[SpaceGhostC2C]

8 minutes ago, xXImm0rt4LXx said:

i just downloaded the palit thunder master (because i have the palit gpu) and i had fixed fan speed to 32% i believe, i set it to 80% fixed bf1 still crashed after 10 mins... but after i booted the computer again the gpu was at 40C and the gpu was at around 30C (i use speed fan for that), every core was at 30C or below

Temperatures will be lower after rebooting, but you need to check them under load. You need something like HWmonitor, MSI Afterburner, or anything that let's you track both CPU and GPU temps over time, and check the temparatures while gaming before it crashes (play something that doesn't instantly crash, and after playing just a bit go to the monitoring software, with the game still open, and see the max temps and how they evolved over time).

Your PC should not overheat, but if the CPU heatsink is poorly mounted it could deliver less dissipation than it's supposed to. The behavior you describe is typical of overheating or PSU related problems (not only the PSU overheating or being bad, but also a GPU incorrectly plugged or left unplugged altogether, etc).

 

 

[xXImm0rt4LXx]

1 hour ago, SpaceGhostC2C said:

Temperatures will be lower after rebooting, but you need to check them under load. You need something like HWmonitor, MSI Afterburner, or anything that let's you track both CPU and GPU temps over time, and check the temparatures while gaming before it crashes (play something that doesn't instantly crash, and after playing just a bit go to the monitoring software, with the game still open, and see the max temps and how they evolved over time).

Your PC should not overheat, but if the CPU heatsink is poorly mounted it could deliver less dissipation than it's supposed to. The behavior you describe is typical of overheating or PSU related problems (not only the PSU overheating or being bad, but also a GPU incorrectly plugged or left unplugged altogether, etc).

 

 

i tested my comp with heaven benchmark.

These are the results:

https://gyazo.com/74278e575551f29446fb9aa0c015fe07

 

i was looking at the temperatures of the cpu and gpu, the cpu was stable at 49-59C, but the gpu (with the fixed fan speed, like its stock) it went up to 75C, so i put the fixed fan speed to 100% and it went down to the lowest 65C. This is how the fan control looks like: https://gyazo.com/cd78a95da9304ef279a2ddc1ef769828

I also put default fan curve it it somehow went only to 58% fan duty.

[xXImm0rt4LXx]

1 hour ago, SpaceGhostC2C said:

Temperatures will be lower after rebooting, but you need to check them under load. You need something like HWmonitor, MSI Afterburner, or anything that let's you track both CPU and GPU temps over time, and check the temparatures while gaming before it crashes (play something that doesn't instantly crash, and after playing just a bit go to the monitoring software, with the game still open, and see the max temps and how they evolved over time).

Your PC should not overheat, but if the CPU heatsink is poorly mounted it could deliver less dissipation than it's supposed to. The behavior you describe is typical of overheating or PSU related problems (not only the PSU overheating or being bad, but also a GPU incorrectly plugged or left unplugged altogether, etc).

 

 

Tested it now with everything extreme, and honestly i think the fan speed curve might be a bit fucked up. 

These are the results:

https://gyazo.com/75941d54cb21f82e68dc3cb04970d44b

 

And i was monitoring the cpu speeds, they were the same, but when in palit thunder bolt the temperatures on the gpu reached around 70C the fan speed was only around 50%. 

[xXImm0rt4LXx]

1 hour ago, SpaceGhostC2C said:

Temperatures will be lower after rebooting, but you need to check them under load. You need something like HWmonitor, MSI Afterburner, or anything that let's you track both CPU and GPU temps over time, and check the temparatures while gaming before it crashes (play something that doesn't instantly crash, and after playing just a bit go to the monitoring software, with the game still open, and see the max temps and how they evolved over time).

Your PC should not overheat, but if the CPU heatsink is poorly mounted it could deliver less dissipation than it's supposed to. The behavior you describe is typical of overheating or PSU related problems (not only the PSU overheating or being bad, but also a GPU incorrectly plugged or left unplugged altogether, etc).

 

 

Tested it now with everything extreme, and honestly i think the fan speed curve might be a bit fucked up. 

These are the results:

https://gyazo.com/75941d54cb21f82e68dc3cb04970d44b

 

And i was monitoring the cpu speeds, they were the same, but when in palit thunder bolt the temperatures on the gpu reached around 70C the fan speed was only around 50%. 

[xXImm0rt4LXx]

1 hour ago, SpaceGhostC2C said:

Temperatures will be lower after rebooting, but you need to check them under load. You need something like HWmonitor, MSI Afterburner, or anything that let's you track both CPU and GPU temps over time, and check the temparatures while gaming before it crashes (play something that doesn't instantly crash, and after playing just a bit go to the monitoring software, with the game still open, and see the max temps and how they evolved over time).

Your PC should not overheat, but if the CPU heatsink is poorly mounted it could deliver less dissipation than it's supposed to. The behavior you describe is typical of overheating or PSU related problems (not only the PSU overheating or being bad, but also a GPU incorrectly plugged or left unplugged altogether, etc).

 

 

I take back what i said earlier. It is definetly the CPU. I went to go play bf1 with my friends and i had msi afterburner and palit thunder master open. I checked the temperatures every 5 minutes. My computer crashed at around 10 minutes left to go. I came in clutch and minimzed the game just before it crashed so i could see the temperatures. I had to take the picture with my phone because cant do anything on the computer when it crashes, and sadly i had flash enabled so its a really bad picture, but it does its job:

https://gyazo.com/641004ebb3e80ee85e15a6d85f2bd193

 

just incase you cant see it says this:

CPU average temperature: 80C

GPU temperature: 61C

 

So im gonna try to mount the cpu cooler better, or im gonna have to buy a new one. Or is there anything else i should do?

[SpaceGhostC2C]

1 hour ago, xXImm0rt4LXx said:

I take back what i said earlier. It is definetly the CPU. I went to go play bf1 with my friends and i had msi afterburner and palit thunder master open. I checked the temperatures every 5 minutes. My computer crashed at around 10 minutes left to go. I came in clutch and minimzed the game just before it crashed so i could see the temperatures. I had to take the picture with my phone because cant do anything on the computer when it crashes, and sadly i had flash enabled so its a really bad picture, but it does its job:

https://gyazo.com/641004ebb3e80ee85e15a6d85f2bd193

 

just incase you cant see it says this:

CPU average temperature: 80C

GPU temperature: 61C

 

So im gonna try to mount the cpu cooler better, or im gonna have to buy a new one. Or is there anything else i should do?

I think your cooler is fine for a non-overclocked 6600K, and some overclocking too. I don't know if it lives up to the 200W promise, but even at 150-160 you are at double the stock TDP. Probably it lacks thermal paste, or is poorly fixed, or something else went wrong when seating it. Also, make sure the fan of the Freezer 13 is plugged to the CPU fan header in the motherboard.

 

It's good that you checked with BF1, because Heaven benchmark is a graphic benchmark and only really stresses the GPU, while modern games will make the CPU work harder  

 

I'm surprised your CPU doesn't simple throttle down, since typically overheating protection triggers at high temps, reducing clock speeds to cool it down. Maybe it doesn't cool fast enough, or it crashes below the temperature threshold set for overheating protection. You should be getting lousy performance instead of crashes, so probably there is a serious problem at the cooler (I once had a prebuilt computer overheat at games: turned out the guy who built it left the plastic cover of the heatsink in, so there was plastic between the CPU and the thermal paste + heatsink. And everything survived ). In any case, on top of checking the cooler and reseating (cleaning thermal paste, reapplying it), you an check your BIOS for temperature protection options.

[TheDrunkenGamer]

Sorry to necro a thread but I am a week on/off worker and delve in here while at work.  

 

I hope remounting fixed it for you immortal if not heres a couple things you can do:

 

1.  Get HwInfo 32/64 depending on your setup and check that the vcore isn't too high...or for that fact low.  If your CPU is getting too much juice youll usually get the temps you are.  My 6700k reaches just above 80C but hasn't caused issues for me in my tropical Australian climate. 

 

2.  Re-Seat the CPU by all means if you haven't already, get a good paste and make sure you do not make it too firm as a lot of people have damaged skylake CPU's by seating the coolers to hard.

 

3.  Try to refrain from using the manufacturer's overclocking/monitoring software, It can sometimes be inaccurate and if using it to overclock that inaccuracy can brick a card/chip.  I generally do my overclocking/stabilizing through the BIOS for my CPU and for GPU I use evga precision X.  Even though I use a Palit GPU.

 

4.  The one thing I cannot see in your specs is the storage device you're using, try and run a few SSD/HDD benchmarks and compare results with others you find using google etc.... You may find a culprit could be a HDD with a bad sector or a failing SSD. 

 

5.  Also make sure your audio drivers are up to date, I had a few issues years ago in the days of the i5 750/760's when my shoddy audio driver would hardlock my system.

 

6.  A good thing to do as well is get a keyboard with an lcd screen if you can, I find monitoring software works well with most and my g510 keyboard is splendid with precision.  Makes for easy on-the-fly monitoring while stress testing or just making sure the system is running smooth.

 

7.  Lastly, get memtest on a bootable USB/DVD and check your memory isn't faulting.  With 2 sticks if 1 is bad that doesn't leave your system with much breathing room while gaming which could easily explain the freezing up. 

 

I hope the suggestions I've made are no longer required but if not then I hope something here helps :).

 

Cheers,

 

The Drunkard.