MSI Gaming app does not start

[Ruboka]

PC:

ASRock Fatal1ty z97x killer

i5 4690k

MSI GTX 970 Gaming 4G ( newest drivers installed)

Win 7 64 bit home premium( newest updates installed )

16 gb Crucial Ballistix Sport ddr3 ram 1600 mhz

 

hello there,

 

just created an account to ask here for help.

 

i just updated / installed the newest msi gamin app version from the msi website.

After installation i tried to start it but it didn't show up(no process etc in task manager either) and i wondered why.

So i uninstalled it and did a new installation: same problem . I switched from an standard user account to an account with administrator rights and uninstalled and re installed it there. After doing that i started the msi gaming app and after 20 seconds it showed up. Yeah, but after switching back to the standard user it didnt work anymore...

So , has anyone a solution for this?

[DocSwag]

Have you tried running it as administrator?

[Ruboka]

5 minutes ago, DocSwag said:

Have you tried running it as administrator?

sure i did. But if i did that, the process was only 1 sec working before it was gone again(i am

using the windows task manager)

[DocSwag]

49 minutes ago, Ruboka said:

sure i did. But if i did that, the process was only 1 sec working before it was gone again(i am

using the windows task manager)

Have you tried running the installer as admin?

[Ruboka]

17 minutes ago, DocSwag said:

Have you tried running the installer as admin?

I assume i did not.  I feel kinda dumb now, that such a little thing happened to me ...

Well thx for the help anyway //

[Ruboka]

hmm seems still not working . After restarting the computer it wont start like in the beginning. I restarted the pc because i experienced a big input lag while gaming (starbound / terraria )

[DocSwag]

26 minutes ago, Ruboka said:

hmm seems still not working . After restarting the computer it wont start like in the beginning. I restarted the pc because i experienced a big input lag while gaming (starbound / terraria )

So you ran the installer and application as admin and it didn't work, but if you switched to an administrative account it works?

 

That sounds strange for sure. Try something for me: Run the app, and it shouldn't start (like normal). Then go and check your Application Event Log and see if any errors are popping up. If you don't know how, just read this: https://technet.microsoft.com/en-us/library/aa997769(v=exchg.65).aspx

 

P.S. I just noticed you aren't following this topic. If you want to get notified when someone replies to this topic but isn't quoting you then click the follow button right above the "Reply to This Topic" button. You should probably do that so that you'll get notified of replies.

[Ruboka]

1 hour ago, DocSwag said:

So you ran the installer and application as admin and it didn't work, but if you switched to an administrative account it works?

 

That sounds strange for sure. Try something for me: Run the app, and it shouldn't start (like normal). Then go and check your Application Event Log and see if any errors are popping up. If you don't know how, just read this: https://technet.microsoft.com/en-us/library/aa997769(v=exchg.65).aspx

 

P.S. I just noticed you aren't following this topic. If you want to get notified when someone replies to this topic but isn't quoting you then click the follow button right above the "Reply to This Topic" button. You should probably do that so that you'll get notified of replies.

it worked only until i restarted the pc(i installed by running the install exe as admin and ran the application with standard user rights).

 in the event log i didnt find anything quite usefull, but only 8 entries under windows protocoll -> application with the source "service1" and the message that the service command has been processed and no event id (it is 0)

 

dont know if the problem was my installation from the window updates (because i had quite a pain installing the updates) i had to install some updates from the microsoft update catalog to get the windows updater working because the normal winsows updater didnt find any updates, and yeah it was a lot of work to get it working.

but i cant test it elsewhere,because i have only this pc.

[DocSwag]

39 minutes ago, Ruboka said:

it worked only until i restarted the pc(i installed by running the install exe as admin and ran the application with standard user rights).

 in the event log i didnt find anything quite usefull, but only 8 entries under windows protocoll -> application with the source "service1" and the message that the service command has been processed and no event id (it is 0)

 

dont know if the problem was my installation from the window updates (because i had quite a pain installing the updates) i had to install some updates from the microsoft update catalog to get the windows updater working because the normal winsows updater didnt find any updates, and yeah it was a lot of work to get it working.

but i cant test it elsewhere,because i have only this pc.

Weird, I honestly don't know now. That's quite strange. You're installing the gaming app from the CD, right?

 

If you really want to go for one last try you could try downloading it from here: http://ftp.nluug.nl/pub/games/PC/guru3d/afterburner/MSI-GamingApp-[Guru3D.com].exe

 

And no, it shouldn't be a virus. I got it from Guru3D which is a well known tech review website. I doubt it'll work but it's always worth a shot I guess.

[Ruboka]

2 hours ago, DocSwag said:

Weird, I honestly don't know now. That's quite strange. You're installing the gaming app from the CD, right?

 

If you really want to go for one last try you could try downloading it from here: http://ftp.nluug.nl/pub/games/PC/guru3d/afterburner/MSI-GamingApp-[Guru3D.com].exe

 

And no, it shouldn't be a virus. I got it from Guru3D which is a well known tech review website. I doubt it'll work but it's always worth a shot I guess.

i tried to update from the version i installed since i put my computer together(the cd one) by installing the new version from the msi website.

And the 3dguru version says my system doesnt support the software.

oh man, but thx for the help.

[DocSwag]

45 minutes ago, Ruboka said:

i tried to update from the version i installed since i put my computer together(the cd one) by installing the new version from the msi website.

And the 3dguru version says my system doesnt support the software.

oh man, but thx for the help.

 I don't have any idea then... You could try making a new topic here to see if someone else can help you or contact MSI for support. Idk.

[Ruboka]

15 hours ago, DocSwag said:

 I don't have any idea then... You could try making a new topic here to see if someone else can help you or contact MSI for support. Idk.

yeah idk either .

Furhermore it seems that installing the windows updates or by trying to update the msi gaming app software my usb hub keeps unconnecting  and i dont know if its the fault of windows (i experienced crazy things with usb hubs using windows) or the power plug from the usb hub(i dont know if the usb hub is secured that no voltage is passed through the input cable into my motherboard, but i dont find other good rated active hubs on amazon either) or ....idk .

I will see if i contact the msi support during the next month or let it be.

Maybe i will reinstall my windows 7 or will upgrade to 10 and those problems are gone away(haha windows and no problems.... ), because its kinda frustrating to deal with such stupid things.