Windows 8.1 Pro Blue Screening

[ItsDanish]

Hey, I built a PC last week and it's been once, twice or even three times a day the computer Windows gives me a blue screen that reads Your PC ran into a problem and needs to restart. This is very annoying, as it has happened while I was playing CS:GO comp but thanks to my ssd i was able to restart in time and join back the game. Anyone have any idea on how to fix it, I've seen videos, and other forums online but nothing seems to be working, please help. BTW i'm using Windows 8.1 Pro 64 bit

[Electronics Wizardy]

Probably a bad driver. 

 

Download bluescreenviewer to read the dmp files that it leaves to find which driver is screwing up.

[ItsDanish]

4 minutes ago, Electronics Wizardy said:

Probably a bad driver. 

 

Download bluescreenviewer to read the dmp files that it leaves to find which driver is screwing up.

Now what?

[Electronics Wizardy]

3 minutes ago, ItsDanish said:

Now what?

This might be a memory error. Try running windows memory diagnostic buy running mdsched.exe

[ItsDanish]

7 minutes ago, Electronics Wizardy said:

This might be a memory error. Try running windows memory diagnostic buy running mdsched.exe

I ran the test it says no problems found

[GoodBytes]

Did you install any new hardware? Did you update any drivers?

In Device Manage, check if you have any hardware with (!) icon.

[Electronics Wizardy]

5 minutes ago, ItsDanish said:

I ran the test it says no problems found

What hdd are you using. Run a smart test on that drive with crystal disk info.

[ItsDanish]

2 minutes ago, GoodBytes said:

Did you install any new hardware? Did you update any drivers?

Well, like I said, I built my PC last week So I installed that stuff, and then I used MSI Live Update 6 to download a bunch of drivers as I was Instructed... Including: Intel SVGA Drivers, Intel USB3.0 Adaption Drivers, Intel Chipset Drivers, Intel ME Drivers, Intel SVGA Drivers, Realtek HD Audio Drivers and Intel Network Drivers (Without which the ethernet wasn't working),

[ItsDanish]

3 minutes ago, Electronics Wizardy said:

What hdd are you using. Run a smart test on that drive with crystal disk info.

no hdd yet im using Sandisk SSD plus 120 gb Although I plan on getting a western digital blue 1TB soon

[ItsDanish]

10 minutes ago, GoodBytes said:

Did you install any new hardware? Did you update any drivers?

In Device Manage, check if you have any hardware with (!) icon.

No (!) Icons

[Electronics Wizardy]

4 minutes ago, ItsDanish said:

no hdd yet im using Sandisk SSD plus 120 gb Although I plan on getting a western digital blue 1TB soon

Could be a bad ssd/motherboard and you could try running linux from a usb for a day to see if its a software problem. Its probably due to driver problems. 

[ItsDanish]

4 minutes ago, Electronics Wizardy said:

Could be a bad ssd/motherboard and you could try running linux from a usb for a day to see if its a software problem. Its probably due to driver problems. 

 

[Electronics Wizardy]

3 minutes ago, ItsDanish said:

 

Thanks. A reinstall might help. I don't know what the problem is.

[ItsDanish]

2 minutes ago, Electronics Wizardy said:

Thanks. A reinstall might help. I don't know what the problem is.

would that wipe out everything on the computer?

[JefferyD90]

37 minutes ago, ItsDanish said:

Hey, I built a PC last week and it's been once, twice or even three times a day the computer Windows gives me a blue screen that reads Your PC ran into a problem and needs to restart. This is very annoying, as it has happened while I was playing CS:GO comp but thanks to my ssd i was able to restart in time and join back the game. Anyone have any idea on how to fix it, I've seen videos, and other forums online but nothing seems to be working, please help. BTW i'm using Windows 8.1 Pro 64 bit

What does event viewer say?

 

Typical a system service exception flags incompatible software or a memory problem.

[ItsDanish]

2 minutes ago, JefferyD90 said:

What does event viewer say?

 

Typical a system service exception flags incompatible software or a memory problem.

So what do I do?

[JefferyD90]

1 minute ago, ItsDanish said:

So what do I do?

Well, without knowing what event viewer says I have no way of directing you any further than I already have.

]

[ItsDanish]

2 minutes ago, JefferyD90 said:

Well, without knowing what event viewer says I have no way of directing you any further than I already have.

]

Isn't this the event Viewer?

[JefferyD90]

9 minutes ago, ItsDanish said:

Isn't this the event Viewer?

It certainly is, what does it say?

[ItsDanish]

2 minutes ago, JefferyD90 said:

It certainly is, what does it say?

idk if you're being sarcastic but theres a screen shot help yourself please I really need help and don't know what any of it means

[JefferyD90]

1 minute ago, ItsDanish said:

idk if you're being sarcastic but theres a screen shot help yourself please I really need help and don't know what any of it means

Then you need to either screen shot all of the events or send it to me so I can sift through it.  There isn't anything I can tell you other than your computer restarted without cleanly shutting down first.

 

I personally wont sift through it if you send the screenshots though.

[ItsDanish]

1 hour ago, JefferyD90 said:

Then you need to either screen shot all of the events or send it to me so I can sift through it.  There isn't anything I can tell you other than your computer restarted without cleanly shutting down first.

 

I personally wont sift through it if you send the screenshots though.

Every Critical Report, (When computer blue screens) reads: "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly". All ten of them have this exact message.

When It blue screens it reads different messages but when viewed through System event Log they all say Kernel-Power and read the message above, however, when viewed through Blue Screen View, it reads the following

 

[JefferyD90]

18 hours ago, ItsDanish said:

Every Critical Report, (When computer blue screens) reads: "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly". All ten of them have this exact message.

When It blue screens it reads different messages but when viewed through System event Log they all say Kernel-Power and read the message above, however, when viewed through Blue Screen View, it reads the following

 

Okay, you're not looking at the right event.  All the event that you are referring to says is that the computer didn't restart correctly.  Which we already know, so its not helpful at all.  That's why you need to look at the event viewer and find the event causing the blue screen, not just the event restarting the computer.

[ItsDanish]

6 hours ago, JefferyD90 said:

Okay, you're not looking at the right event.  All the event that you are referring to says is that the computer didn't restart correctly.  Which we already know, so its not helpful at all.  That's why you need to look at the event viewer and find the event causing the blue screen, not just the event restarting the computer.

alright well, I did a clean reinstall of widnows 8.1 and then upgraded to windows 10 pro, and it hasn't happened since, I'll let you know if it happens, thanks

[ItsDanish]

On 7/11/2016 at 2:35 PM, JefferyD90 said:

Okay, you're not looking at the right event.  All the event that you are referring to says is that the computer didn't restart correctly.  Which we already know, so its not helpful at all.  That's why you need to look at the event viewer and find the event causing the blue screen, not just the event restarting the computer.

I don't know how I'm new to windows, you mind giving me an example, or telling me how you get there please, I've tried reinstalling win 8, upgrading to 10, nothings working. Is this it? if not can you please show me an example?