Computer gets stuck in shutting down screen

[APatientGuy]

Hey everyone. So I've built my own pc recently, and I noticed over the days that most of the time when I go to shutdown my pc, it gets stuck in the blue screen displaying a shutting down (as well as restarting) loop. It's running windows 10, and I end up having to force it to shutdown by holding the power button. However, I feel like this may cause issues with the pc as I am forcing it to shutdown immediately without properly turning off. Any suggestions to allow my computer to turn off properly through windows 10? 

[Castdeath97]

There must be a program that isn't shutting down properly, try checking task manager for process and see what pops.

[vanished]

How long does it sit there for?  When you say stuck, how long have you waited for it to finish properly?

[imreloadin]

7 minutes ago, APatientGuy said:

Hey everyone. So I've built my own pc recently, and I noticed over the days that most of the time when I go to shutdown my pc, it gets stuck in the blue screen displaying a shutting down (as well as restarting) loop. It's running windows 10, and I end up having to force it to shutdown by holding the power button. However, I feel like this may cause issues with the pc as I am forcing it to shutdown immediately without properly turning off. Any suggestions to allow my computer to turn off properly through windows 10? 

What exact message is it displaying when you try to shut it down? Have you installed all of your drivers and updates since it's a fresh build? Also how long have you let it try to sort it out itself before intervening?

[APatientGuy]

1 minute ago, Ryan_Vickers said:

How long does it sit there for?  When you say stuck, how long have you waited for it to finish properly?

I've waited for up to about 10 minutes in the shutting down screen. And a few times the screen even goes away but the pc still stays on.

[vanished]

1 minute ago, APatientGuy said:

I've waited for up to about 10 minutes in the shutting down screen. And a few times the screen even goes away but the pc still stays on.

That's definitely not normal then... I thought it might just be Fast Startup causing it to have to write RAM to disk before turning off but it wouldn't take that long.  Are there updates or downloads pending?  Have you installed all the proper drivers?  Have you installed any odd programs that could be creating a conflict?  Have you run a virus scan recently to rule that out?

[APatientGuy]

3 minutes ago, imreloadin said:

What exact message is it displaying when you try to shut it down? Have you installed all of your drivers and updates since it's a fresh build? Also how long have you let it try to sort it out itself before intervening?

It's like the image below. I've installed all the drivers that I believe are necessary, like cpu, gpu, asus motherboard, and wifi adapter drivers. I've waited for up to about 10 minutes.

[imreloadin]

5 minutes ago, APatientGuy said:

It's like the image below. I've installed all the drivers that I believe are necessary, like cpu, gpu, asus motherboard, and wifi adapter drivers. I've waited for up to about 10 minutes.

Do you happen to have a Logitech wireless mouse?

[APatientGuy]

2 minutes ago, imreloadin said:

Do you happen to have a Logitech wireless mouse?

No, I have a redragon m602 mouse. It does the job and I used it with my old pc just fine.

[APatientGuy]

16 minutes ago, Ryan_Vickers said:

That's definitely not normal then... I thought it might just be Fast Startup causing it to have to write RAM to disk before turning off but it wouldn't take that long.  Are there updates or downloads pending?  Have you installed all the proper drivers?  Have you installed any odd programs that could be creating a conflict?  Have you run a virus scan recently to rule that out?

I have disabled fast startup, and there are no updates pending. I've installed the drivers that I think are necessary, like the cpu, gpu, motherboard, and wifi drivers, but I'll double check. I'll also check to see if I have any weird programs. I don't have any antivirus software (I've only used windows defender.) Is there a known, free, good antivirus software that I can try?

[LabRat]

disconnect the internet cable. wait a couple of minutes and then shut it down. what happens?

[imreloadin]

13 minutes ago, APatientGuy said:

No, I have a redragon m602 mouse. It does the job and I used it with my old pc just fine.

Try booting into safe mode and then shut it down like you normally would.

[gamerking]

14 minutes ago, APatientGuy said:

There are no updates pending. I've installed the drivers that I think are necessary, like the cpu, gpu, motherboard, and wifi drivers, but I'll double check. I'll also check to see if I have any weird programs. I don't have any antivirus software (I've only used windows defender.) Is there a known, free, good antivirus software that I can try?

for anti virus eset is good i think its 30 or 90 free trial . try disconnecting the Ethernet cable from the back of the pc  before you shut down . if it does shutdown  then something is talking still when you have internet . . i aim at microsoft updates . try  unplug all usb's if the network doesnt do anything .all  except for the mouse if it shuts down then one of them is causing it to get stuck . then just plug one in at at time shut down and repeat till you find the one .

 

this is the last thing i would try if you have another ssd or hdd format windows on to it and see if it acts right if it does then something is borked in the windows install . disconnect the windows drive before installing with  a different hdd

 

[APatientGuy]

14 minutes ago, LabRat said:

disconnect the internet cable. wait a couple of minutes and then shut it down. what happens?

 

12 minutes ago, gamerking said:

for anti virus eset is good i think its 30 or 90 free trial . try disconnecting the Ethernet cable from the back of the pc  before you shut down . if it does shutdown  then something is talking still when you have internet . . i aim at microsoft updates . try  unplug all usb's if the network doesnt do anything .all  except for the mouse if it shuts down then one of them is causing it to get stuck . then just plug one in at at time shut down and repeat till you find the one .

 

this is the last thing i would try if you have another ssd or hdd format windows on to it and see if it acts right if it does then something is borked in the windows install . disconnect the windows drive before installing with  a different hdd

 

I use wifi, not ethernet.

[LabRat]

2 minutes ago, APatientGuy said:

 

I use wifi, not ethernet.

kill it! what's the matter with you?

[vanished]

27 minutes ago, APatientGuy said:

I have disabled fast startup, and there are no updates pending. I've installed the drivers that I think are necessary, like the cpu, gpu, motherboard, and wifi drivers, but I'll double check. I'll also check to see if I have any weird programs. I don't have any antivirus software (I've only used windows defender.) Is there a known, free, good antivirus software that I can try?

Malwarebytes is a great tool for doing a scan.  It's different from traditional AVs as it doesn't run constantly in the background, protecting you and hogging resources.  It's truly an "on-demand" scanner.

[APatientGuy]

7 minutes ago, LabRat said:

kill it! what's the matter with you?

lol I can't use ethernet in the room where my pc is.

[LabRat]

good luck with it.

[gamerking]

36 minutes ago, APatientGuy said:

lol I can't use ethernet in the room where my pc is.

disable the wifi . not disconnecting from the network go into the networking on windows and right click and hit disable then try to shut down any better ?

[APatientGuy]

53 minutes ago, Ryan_Vickers said:

Malwarebytes is a great tool for doing a scan.  It's different from traditional AVs as it doesn't run constantly in the background, protecting you and hogging resources.  It's truly an "on-demand" scanner.

I believe it worked. It detected something called driveragentplus, which I did happen to install before to help me with downloading drivers. It didn't help, but I thought I deleted it. It helped delete the files that were left and I think it works properly now. Thanks for your help

[vanished]

12 minutes ago, APatientGuy said:

I believe it worked. It detected something called driveragentplus, which I did happen to install before to help me with downloading drivers. It didn't help, but I thought I deleted it. It helped delete the files that were left and I think it works properly now. Thanks for your help

no problem!