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"Memory cannot be read" Error message (Help! Troubleshooting)!

LukeS
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So everytime I try to shut down my computer, I get this error message: "the instruction at 0x00007FF753569582 referenced memory at 0xFFFFFFFFFFFFFFFF. The memory could not be read". (for the record, the program warning me is "cwagent.exe - Application Error)

 

Anyone familiar with this problem? I just got a new SSD, so I want to make sure it isn't a problem with my memory.

 

Note: I realise there's a place for storage devices, I just miscatagorized this. Want me to repost?

"I don't try to be smart, I try to observe. Millions saw the apple fall, only one asked "why?""

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run memtest?

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4 minutes ago, LukeS said:

So everytime I try to shut down my computer, I get this error message: "the instruction at 0x00007FF753569582 referenced memory at 0xFFFFFFFFFFFFFFFF. The memory could not be read". (for the record, the program warning me is "cwagent.exe - Application Error)

 

Anyone familiar with this problem? I just got a new SSD, so I want to make sure it isn't a problem with my memory.

 

Note: I realise there's a place for storage devices, I just miscatagorized this. Want me to repost?

I think that means one of your registry settings are invalid. Have you considered a fresh os install?

I am a paid professional, but only when I am at work...and getting paid.

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2 minutes ago, Enderman said:

run memtest?

I would if I owned it, but I do not, and would rather not buy anything right away.

"I don't try to be smart, I try to observe. Millions saw the apple fall, only one asked "why?""

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6 minutes ago, LukeS said:

I would if I owned it, but I do not, and would rather not buy anything right away.

???

memtest is free??

NEW PC build: Blank Heaven   minimalist white and black PC     Old S340 build log "White Heaven"        The "LIGHTCANON" flashlight build log        Project AntiRoll (prototype)        Custom speaker project

Spoiler

Ryzen 3950X | AMD Vega Frontier Edition | ASUS X570 Pro WS | Corsair Vengeance LPX 64GB | NZXT H500 | Seasonic Prime Fanless TX-700 | Custom loop | Coolermaster SK630 White | Logitech MX Master 2S | Samsung 980 Pro 1TB + 970 Pro 512GB | Samsung 58" 4k TV | Scarlett 2i4 | 2x AT2020

 

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2 minutes ago, Enderman said:

???

memtest is free??

oh really? I googled it and there was a bunch of buy links. How might I run it?

Totally off day today, sorry!

"I don't try to be smart, I try to observe. Millions saw the apple fall, only one asked "why?""

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2 minutes ago, LukeS said:

oh really? I googled it and there was a bunch of buy links. How might I run it?

Totally off day today, sorry!

its kinda complicated, the PC cant be sued while its running

i havent ever used it, so i would suggest looking up a tutorial on youtube or something :/

NEW PC build: Blank Heaven   minimalist white and black PC     Old S340 build log "White Heaven"        The "LIGHTCANON" flashlight build log        Project AntiRoll (prototype)        Custom speaker project

Spoiler

Ryzen 3950X | AMD Vega Frontier Edition | ASUS X570 Pro WS | Corsair Vengeance LPX 64GB | NZXT H500 | Seasonic Prime Fanless TX-700 | Custom loop | Coolermaster SK630 White | Logitech MX Master 2S | Samsung 980 Pro 1TB + 970 Pro 512GB | Samsung 58" 4k TV | Scarlett 2i4 | 2x AT2020

 

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30 minutes ago, LukeS said:

oh really? I googled it and there was a bunch of buy links. How might I run it?

Totally off day today, sorry!

There are actually two versions. It started of as an open source project and was later taken over by a company who since then develops a commercial branch.

 

Here's what to do:

  1. Download a Ubuntu image and burn it on a DVD/create a bootable USB stick (just use Linux Live USB Creator)
  2. Boot from USB/DVD
  3. Select "Memtest" in the menu by using the arrow keys and press Enter
  4. Wait. Let it run for a few hours. There are two numbers on the screen that re important to you:
    1. Errors: This counts the errors encounters, if the number gets above zero, your RAM is bad.
    2. Pass: This counts how often all checks have been performed. Each pass consists of 12 or so memory tests. It's generally common to wait for 4 passes before assuming the RAM is okay.
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