Internet slows down at evening.

[joshc8889]

Hello people of the LTT forums! I have a issue brewing with my ISP, Bell Canada, and would like to have more information for them when their technician comes.

 

So, at around 8 PM every night, my internet slows down to a measly 7.5MBps (I pay for 50) if I have one of the Bell IPTVs running. If I have 2 IPTVs running, my internet completely stops and both TVs become pixelated. This lasts until 3 AM. After 3 AM, until 8 PM, my internet runs at my normal 45-50MBps even with 2 TVs running. This started last Tuesday and I have not touched anything around my network for 2 weeks before that! I simply can't see what the problem could be. Even their phone technicians tell me that they don't understand what the problem could be. I was wondering if there is a program out there that could monitor my network and figure out if there is something that I am missing.

 

Thanks in advance,

Joshua

[Aytex]

are you sure its not 7.5 MBps?

[joshc8889]

Quote

are you sure its not 7.5 MBps?

I knew I was going to get them wrong! I always mix myself up. Ill change it in my post.

[VintageSalad]

I know someone who had the same problem, he said that he fixed it by doing something with his Internet code, or internet access code.

[InVis]

On 4/16/2016 at 4:31 AM, joshc8889 said:

Hello people of the LTT forums! I have a issue brewing with my ISP, Bell Canada, and would like to have more information for them when their technician comes.

 

So, at around 8 PM every night, my internet slows down to a measly 7.5MBps (I pay for 50) if I have one of the Bell IPTVs running. If I have 2 IPTVs running, my internet completely stops and both TVs become pixelated. This lasts until 3 AM. After 3 AM, until 8 PM, my internet runs at my normal 45-50MBps even with 2 TVs running. This started last Tuesday and I have not touched anything around my network for 2 weeks before that! I simply can't see what the problem could be. Even their phone technicians tell me that they don't understand what the problem could be. I was wondering if there is a program out there that could monitor my network and figure out if there is something that I am missing.

 

Thanks in advance,

Joshua

I would say that it is pretty obvious

 

Your ISP has oversold its capacity and when everybody is using their internet in the evening, it slows down  

That would be something for their backbone networking engineers to fix, not something a field tech can do anything about sadly...

 

The people in the front (phone techs) are most likely not aware of a saturated backbone network, your incident/ticket will have to be escalated to 2nd or 3rd level to get someone to look into the problems (unless they already know about it, which they should - but upgrading a corenetwork takes both time and a lot of money).

I do not know their setup or network, but they might be able to fix it by moving some customers around to some other BRAS/BBRAS