bsod BSOD on shutdown

[Avatar999]

Sometimes when I shutdown Windows 8.1 (x64) the computers keeps on with all peripherals turned off (steps are defined in this document).

 

After reading the memory dumps I came to the conclusion that a hidden bluescreen happend with this information: "0x9F_3_POWER_DOWN_RTKVHD64_IMAGE_IntcAudioBus.sys"

 

Then when I thought I needed to update the HDAudio driver, so I waited for the next NVidia Driver Update. But that didn't help.

 

Click here for my new PC specs.

The memory dumps and perfmon are located here

 

I hope somebody knows something I can do to solve the problem.

 

Thank you all in advance.

[GoZone]

Uninstall and reinstall the original driver.

[Avatar999]

I've tried to install the newest version, but not the original driver.

So I will try to reinstall the original driver. I will let you know if the bluescreens have stopped.

[Avatar999]

On 7-4-2016 at 8:17 PM, GoZone said:

Uninstall and reinstall the original driver.

It didn't work. I had a bluescreen yesterday ("0x9F_3_POWER_DOWN_RTKVHD64_IMAGE_IntcAudioBus.sys")

[ShaunC]

RTKVHD64 is related to realtek audio drivers. 

IntcAudioBus is related to intel drivers of sorts.

 

I would try updating your BIOS.  Maybe it's out of date and doesn't like the new drivers or something random.  Also, check device manager and make sure everything looks good there.  Try re-installing both audio and video drivers if you haven't already.

[Avatar999]

4 hours ago, ShaunC said:

RTKVHD64 is related to realtek audio drivers. 

IntcAudioBus is related to intel drivers of sorts.

 

I would try updating your BIOS.  Maybe it's out of date and doesn't like the new drivers or something random.  Also, check device manager and make sure everything looks good there.  Try re-installing both audio and video drivers if you haven't already.

BIOS update is up-to-date and I use Snappy Driver Installer to install the newest drivers (Except NVidia).
The Device manager has no faulty drivers and I have tried to reinstall both audio and video drivers, but no result.

[Avatar999]

5 hours ago, Avatar999 said:

It didn't work. I had a bluescreen yesterday ("0x9F_3_POWER_DOWN_RTKVHD64_IMAGE_IntcAudioBus.sys")

This is the information from that bluescreen.
 

Spoiler

 

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe000e99e5e20, Physical Device Object of the stack
Arg3: fffff80018f13860, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffe000e8fc2790, The blocked IRP

Debugging Details:
------------------

DRVPOWERSTATE_SUBCODE:  3

IMAGE_NAME:  HDAudBus.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  53d0f1e3

MODULE_NAME: HDAudBus

FAULTING_MODULE: fffff8008df4c000 HDAudBus

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) x86fre

DPC_STACK_BASE:  FFFFF80018F1BFB0

STACK_TEXT:  
fffff800`18f13828 fffff800`17416dfa : 00000000`0000009f 00000000`00000003 ffffe000`e99e5e20 fffff800`18f13860 : nt!KeBugCheckEx
fffff800`18f13830 fffff800`17416d1a : ffffe000`e942ff08 ffffe000`ec95e080 ffffe000`e942ff00 fffff800`00000006 : nt!PopIrpWatchdogBugcheck+0xde
fffff800`18f13890 fffff800`17298ed8 : 00000000`00000000 fffff800`18f139e0 ffffe000`e942ff48 fffff800`00000006 : nt!PopIrpWatchdog+0x32
fffff800`18f138e0 fffff800`173653ea : fffff800`17511180 fffff800`17511180 fffff800`17569a00 ffffe000`f70af3c0 : nt!KiRetireDpcList+0x4f8
fffff800`18f13b60 00000000`00000000 : fffff800`18f14000 fffff800`18f0d000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x5a

STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  0x9F_3_POWER_DOWN_RTKVHD64_IMAGE_HDAudBus.sys

BUCKET_ID:  0x9F_3_POWER_DOWN_RTKVHD64_IMAGE_HDAudBus.sys

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:0x9f_3_power_down_rtkvhd64_image_hdaudbus.sys

FAILURE_ID_HASH:  {b0540ba1-5be9-49f0-f6c3-4db4544fc0f6}

Followup: MachineOwner
---------

 

 

I don't know what " nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack" that means someone a idea?

[ShaunC]

hmm, I've never used snappy driver, but i would check manufacturers websites to make sure you have the same drivers just in case.  You can also try to do a system restore and restore only the windows files (forgot the name) to see if that does anything.  Otherwise, you may have to start swapping out hardware and see if something is going screwy.

[Avatar999]

1 minute ago, ShaunC said:

hmm, I've never used snappy driver, but i would check manufacturers websites to make sure you have the same drivers just in case.  You can also try to do a system restore and restore only the windows files (forgot the name) to see if that does anything.  Otherwise, you may have to start swapping out hardware and see if something is going screwy.

sfc /scannow and dism /online /cleanup-image /restorehealth?

 

I will try to reinstall the drivers again from the orignal site and run the above commands just in case.

 

If that don't work I will look into a hardware swap.

[Avatar999]

I found a new strange thing. I think before I test any further I need to know what driver or device my computer (/ OS) has trouble with.

The thing that I found was that my audio is management by Realtek and not by Intel, so I should get a RTKVHD64 error message (if it's about my audio).
But I get a IntcAudioBus error, which means there is something else going on (with or without audio).

 

Does Intel convert signals to Realtek or something?

[ShaunC]

1 hour ago, Avatar999 said:

I found a new strange thing. I think before I test any further I need to know what driver or device my computer (/ OS) has trouble with.

The thing that I found was that my audio is management by Realtek and not by Intel, so I should get a RTKVHD64 error message (if it's about my audio).
But I get a IntcAudioBus error, which means there is something else going on (with or without audio).

 

Does Intel convert signals to Realtek or something?

It shouldn't be two different things.  You could have one for maybe your video card (HDMI & Display port audio?) and one for your motherboard or something.

 

Here's the link to the most updated motherboard audio drivers on the Asus website (for windows 8.1):
http://dlcdnet.asus.com/pub/ASUS/misc/audio/Realtek_Audio_Win7-81-10_V6017629_Sonic_2216.zip?_ga=1.92351837.1127850800.1460395078

 

Does the sound work fine and everything when the computer is on?  You just get these errors on shutdown right?

[Avatar999]

On 20-4-2016 at 10:09 PM, ShaunC said:

It shouldn't be two different things.  You could have one for maybe your video card (HDMI & Display port audio?) and one for your motherboard or something.

 

Here's the link to the most updated motherboard audio drivers on the Asus website (for windows 8.1):
http://dlcdnet.asus.com/pub/ASUS/misc/audio/Realtek_Audio_Win7-81-10_V6017629_Sonic_2216.zip?_ga=1.92351837.1127850800.1460395078

 

Does the sound work fine and everything when the computer is on?  You just get these errors on shutdown right?

Yes, the sound works fine and I only get errors after (most of the) shutdown.

 

I will try to install these drivers.

I thought that the problem was solved, because I didn't have any problem what so ever. But a few days ago there was another one :(.

[Avatar999]

On 20-4-2016 at 10:09 PM, ShaunC said:

It shouldn't be two different things.  You could have one for maybe your video card (HDMI & Display port audio?) and one for your motherboard or something.

 

Here's the link to the most updated motherboard audio drivers on the Asus website (for windows 8.1):
http://dlcdnet.asus.com/pub/ASUS/misc/audio/Realtek_Audio_Win7-81-10_V6017629_Sonic_2216.zip?_ga=1.92351837.1127850800.1460395078

 

Does the sound work fine and everything when the computer is on?  You just get these errors on shutdown right?

 

On 29-5-2016 at 11:09 PM, Avatar999 said:

Yes, the sound works fine and I only get errors after (most of the) shutdown.

 

I will try to install these drivers.

I thought that the problem was solved, because I didn't have any problem what so ever. But a few days ago there was another one :(.

 

These drivers didn't work ;( , thanks anyway