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MX Master losts its rachet scroll?

Go to solution Solved by ShadowCaptain,
15 minutes ago, harveylong26 said:

Well you press the button, you feel it click it just stays smooth scrolling...

Ah okay, Will do so when I finish work.

Logitech are pretty good with warranty so you should be fine :)
 

Just wondering if anybody else is having this problem with their MX Master, my ratchet scroll has gone. I am not too fond of the smooth/infinite scroll but was just wondering if there was a fix or if anybody else is having this problem. I cannot send it back Ive lost my 1 Month amazon return :(

My Build: G3258 OC@4.4GHz - Raijintek Aidos - 8GB Ballistix Sport - H81M-S2H - ASUS R7 250 1GB OC - Corsair Carbide SPEC-01 - EVGA 500+ BRONZE - Windows 10 Pro - Logitech MX Master & K800 Keyboard

My Laptop: Macbook Pro (mid 2010) - C2D @ 2.6GHz - 8GB Apple Ram - Nvidia Geforce 320m 512mb - 850 Evo 120GB + 500GB WD Blue - OS X Sierra

 

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3 minutes ago, harveylong26 said:

Just wondering if anybody else is having this problem with their MX Master, my ratchet scroll has gone. I am not too fond of the smooth/infinite scroll but was just wondering if there was a fix or if anybody else is having this problem. I cannot send it back Ive lost my 1 Month amazon return :(

 

Its not switching between scrolling modes?

its under warranty so just contact logitech about a replacement, you can either do this through amazon or just directly though logitech 

Desktop - Corsair 300r i7 4770k H100i MSI 780ti 16GB Vengeance Pro 2400mhz Crucial MX100 512gb Samsung Evo 250gb 2 TB WD Green, AOC Q2770PQU 1440p 27" monitor Laptop Clevo W110er - 11.6" 768p, i5 3230m, 650m GT 2gb, OCZ vertex 4 256gb,  4gb ram, Server: Fractal Define Mini, MSI Z78-G43, Intel G3220, 8GB Corsair Vengeance, 4x 3tb WD Reds in Raid 10, Phone Oppo Reno 10x 256gb , Camera Sony A7iii

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Just now, ShadowCaptain said:

 

Its not switching between scrolling modes?

its under warranty so just contact logitech about a replacement, you can either do this through amazon or just directly though logitech 

Well you press the button, you feel it click it just stays smooth scrolling...

Ah okay, Will do so when I finish work.

My Build: G3258 OC@4.4GHz - Raijintek Aidos - 8GB Ballistix Sport - H81M-S2H - ASUS R7 250 1GB OC - Corsair Carbide SPEC-01 - EVGA 500+ BRONZE - Windows 10 Pro - Logitech MX Master & K800 Keyboard

My Laptop: Macbook Pro (mid 2010) - C2D @ 2.6GHz - 8GB Apple Ram - Nvidia Geforce 320m 512mb - 850 Evo 120GB + 500GB WD Blue - OS X Sierra

 

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15 minutes ago, harveylong26 said:

Well you press the button, you feel it click it just stays smooth scrolling...

Ah okay, Will do so when I finish work.

Logitech are pretty good with warranty so you should be fine :)
 

Desktop - Corsair 300r i7 4770k H100i MSI 780ti 16GB Vengeance Pro 2400mhz Crucial MX100 512gb Samsung Evo 250gb 2 TB WD Green, AOC Q2770PQU 1440p 27" monitor Laptop Clevo W110er - 11.6" 768p, i5 3230m, 650m GT 2gb, OCZ vertex 4 256gb,  4gb ram, Server: Fractal Define Mini, MSI Z78-G43, Intel G3220, 8GB Corsair Vengeance, 4x 3tb WD Reds in Raid 10, Phone Oppo Reno 10x 256gb , Camera Sony A7iii

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