Guys.. i need help

[salah2000]

I ordered a y700 from ncix because i thought i was savong money. (Im buying from au). I was saving money untill i get a call from fedex today. They slapped me with a $250 customs fine which definitely makes the laptop not worth buying anymore. How do i cancel my order as ncix have already shipped it and i was charged for the money a while ago. If i dont pay the customs fee will they return it to ncox and ncix will return my money or what. I dont want to go through any hassle with credit card companies as my parents are already VERY pissed with me....

I read online many times that ncix never answers if u ask for a cancel of order. I need help

[salah2000]

Also fedex called me on my mobile phone but i cant call them back on my phone because my bill would fly and i have a home phone with unlimited calls to the usa and canada but i dont know how the number they called me on works.

The number on my phone that they called me with is

+12488377534

I know i sound stupid but what do i ttpe in on my landline because theres no plus button on it and if i call that number it says number incomplete.

[salah2000]

You send it back, and then you get a refund.

1. How do i swnd it back

2. Do i get a refund for customs as i still brought the product into the country whoch is why i am charged with the fees.

[dizmo]

I'm pretty sure FedEx, an International company, has offices in Australia. Just contact your local office. You likely can't call the number that called you because they're not set up that way.

Import fees (not fines) can be part of the process. NCIX likely made some mention of such in the fine print you should have read before placing your order.

 

Now, on to your issue; I doubt you can cancel an order after it's shipped. It's already out there, with your name on it.

You could return it, however you have to have it in hand to do that, which requires picking it up from FedEx and paying the fee. I believe you'd likely have to pay shipping back to them as well.

You do not get refunded for the customs fees, nor should you; that's your responsibility, not the senders.

[salah2000]

I'm pretty sure FedEx, an International company, has offices in Australia. Just contact your local office. You likely can't call the number that called you because they're not set up that way.

Import fees (not fines) can be part of the process. NCIX likely made some mention of such in the fine print you should have read before placing your order.

Now, on to your issue; I doubt you can cancel an order after it's shipped. It's already out there, with your name on it.

You could return it, however you have to have it in hand to do that, which requires picking it up from FedEx and paying the fee. I believe you'd likely have to pay shipping back to them as well.

You do not get refunded for the customs fees, nor should you; that's your responsibility, not the senders.

The issue is that the lady on the phone with Michigan fedex said that if i sont pay the fee the laptop wont ship wchich leads me to believe that they will send it back to ncix but will ncix refund me.

[Xenift]

The issue is that the lady on the phone with Michigan fedex said that if i sont pay the fee the laptop wont ship wchich leads me to believe that they will send it back to ncix but will ncix refund me.

In the end you are paying 1 way shipping back to it.

 

 

"Duty rates in Australia vary from 0% to 10%, with an average duty rate of 4.6%.  Some goods are not subject to duty (e.g. laptops and other electronic products). "

 

http://www.dutycalculator.com/country-guides/Import-duty-taxes-when-importing-into-Australia/

 

^ IDK but here

 

So my thought on it would be just pay the tax and deal with it.

[dizmo]

The issue is that the lady on the phone with Michigan fedex said that if i sont pay the fee the laptop wont ship wchich leads me to believe that they will send it back to ncix but will ncix refund me.

I don't think that's quite right. The fees you're stating are usually decided once the item is landed in Australia, not after it's been picked up by FedEx and is awaiting International shipment.

Regardless, you can still call your local FedEx office. All you need is your tracking information, or order number.

 

 

In the end you are paying 1 way shipping back to it.

 

 

"Duty rates in Australia vary from 0% to 10%, with an average duty rate of 4.6%.  Some goods are not subject to duty (e.g. laptops and other electronic products). "

 

http://www.dutycalculator.com/country-guides/Import-duty-taxes-when-importing-into-Australia/

 

^ IDK but here

 

So my thought on it would be just pay the tax and deal with it.

 

He likely didn't get charged "duty", but tax and a brokerage fee.

[dizmo]

I hate to break it to you, but I don't believe you could return it even if you wanted to.

 

 

Customer Satisfaction Policy

Products sold by NCIX are covered under a limited 25-day DOA (dead-on-arrival) policy, from the original invoice date, and is subject to the following terms and conditions:
 

• ALL merchandise requires an RMA number (Return Merchandise Authorization) issued by NCIX for return. RMA numbers are valid for 7-days with a small leeway for shipping times. Merchandise returned to us without a valid RMA number will be refused and shipped back to the customer at the customer's expense. Please allow 5 to 10 business days for testing and refunds to be processed.
• Returned merchandise must NOT be physically damaged, including damage due to improper installation or overclocking. This includes any physical alteration to the product, modifications not approved by the manufacturer, bent pins, etc. No returns, refunds or exchanges for any special order products, Notebooks, PDAs, Televisions, Retail Box Software, OEM Software, Computer Games, Video Games, DVDs, CDs, or any products marked as "no returns" or carries a similar description on the products' page. All products are eligible for original manufacturer's warranties. Please contact the manufacturer directly. All fees, including "shipping and handling", insurance coverage fees, and "Rapid Replacement" fees are non-refundable.
• Returns MUST include all original parts and packing materials and an NCIX RMA number, or the return will be rejected. NCIX reserves the right to refuse any returns or refunds for merchandise. DOA items may be returned within 25 days of ordering and may be subject to a 15% restocking fee at the discretion of NCIX.
• LCD monitors and other products with LCD displays (i.e.: notebooks, cameras, etc.) adheres to the dead-pixel policy that been established by most of the manufacturers. Any product with an LCD screen must be a minimum of 7 (seven) dead LCD pixels to be considered defective (DOA). Please contact the manufacturer of the product for additional warranty information if you receive a product with less than 7 dead pixels.

All product warranty coverage after 25-days will be handled directly by the product manufacturer. NCIX reserves the right to refuse any returns or refunds for merchandise.

 

And, in terms of cancelling the order entirely:

 

 

Order Cancellations & Changes

For the benefit of our customers, we attempt to process orders as rapidly as possible. As such, orders may be sent to our warehouse for fulfillment very soon after they are placed. Due to difficulty of locating orders once they have begun the fulfillment process, we will not be able to make any order changes or cancellations once they have reached this stage of processing.

Please review orders very carefully prior to submitting them and in the case a cancellation is necessary; please contact us as soon as possible to increase the likelihood that we are able to stop your order before it goes to the warehouse for fulfillment. Unfortunately, no guarantees can be made.

[dizmo]

Did you consider the price of the laptop locally plus tax, or are you only looking at the pretax price vs the landed price of the one you got?

You'll be charged tax on the imported item.

[LogicalDrm]

I hate to break it to you, but I don't believe you could return it even if you wanted to.

I think first part talks about items that are ordered when they aren't in stock or have some very special deal. In that case, like it says, no-return would be marked on product page and would also be stated in receipt.

[dizmo]

I think first part talks about items that are ordered when they aren't in stock or have some very special deal. In that case, like it says, no-return would be marked on product page and would also be stated in receipt.

In that case, I'm pretty sure this screws him as well.

 

 

NON-DEFECTIVE merchandise returns may be accepted on some items ONLY within 15 days of the Invoice date, at NCIX.com's discretion. All NON-DEFECTIVE returns are subject to a 15% restocking fee. No refunds will be issued for blank media, digital cameras (and accessories), opened software, printers, printer supplies, paper, projectors (and accessories), appliances, handhelds, PDAs, notebook computers, special order computers and special order items.

 

As you can see, it clearly states no refunds on laptops, just like the other section. He's also subject to the restocking fee, and I think he'd be past the 15 day return period.

So either way he's got to take the laptop for what it's coming in at, or he's losing more money than he needs to.

Take it as a live and learn lesson. Always investigate before you buy.