Computer randomly shuts off when playing games

[FatalR]

Hi, I've never had to deal with troubleshooting problems on my computers so I had no idea how to approach this problem. 

 

What happens is, I play the following games on my computer : Assasin's Creed Syndicate, GTA V, and Black Ops 3

When I play Black Ops 3, it'll randomly shut off in a couple hours of gameplay; GTA V shuts off in less than an hour; Assassin's Creed shuts off a little earlier than Black Ops 3.

 

I run all of the games on the highest quality possible. Don't know if the information I'll provide is enough or not, but here goes:

 

Resolution: 2560 x 1440

CPU: Intel® Core i7-4790K CPU @ 4.00GHz, 4001 Mhz, 4 Core(s), 8 Logical Processor(s)

RAM: Ripjaws 16GB

GPU: EVGA Geforce 980 Ti Hybrid

PSU: Cooler Master M2 Pro 850W

SSD: Intel 750 NVme

Motherboard: ASUS ROG MAXIMUS VII HERO

 

The times it doesn't completely shut down the computer, it freezes the game along with the whole computer. You have to restart it to make it work again. It happened today when I made all the settings on GTA to normal. Had over 4800MB free in the video memory but it still crashed. 

 

Please help me figure this out

[NanoTech56]

what are your temps?

[techarmyhd]

Have you ever checked the temps while gaming?

[FatalR]

what are your temps?

Only time I saw it was 53 Celsius so I don't think that's the problem

[FatalR]

Try booting into safe mode in windows. Then run a stress test with a program like asus realbench. If your computer crashes we know it is a hardware problem and not a software problem.

I'll try this and reply back, thank you

[Altecice]

First thing I would do is check your voltages (HWmonitor is an idea program). See if things are getting too hot.

[Drunkaroos]

Temps as well as your wall power. If the wall power in your house is really bad, it may short your pc out if you are not using a surge protector.

[GoodBytes]

Either your GPU or CPU is overheating, or your Power Supply is faulty and unable to deliver the power requirements needed for your system. (It can also be a manufacture error on the motherboard that execute the over heating protection system)

(I assume a system is not overclocked, BIOS/UEFI has been updated, all power connectors are plugged in on your motherboard and graphics card and everything is plugged in properly)

[suchamoneypit]

Only time I saw it was 53 Celsius so I don't think that's the problem

there are temps for CPU, GPU. get something like MSI afterburner and check while playing games.

[FatalR]

I'll try this and reply back, thank you

I just did the stress test for 15 minutes and it passed

 

I'll try using MSI afterburner and check for temperatures now

[FatalR]

Temps as well as your wall power. If the wall power in your house is really bad, it may short your pc out if you are not using a surge protector.

How do I find out my wall power? D:

[Drunkaroos]

How do I find out my wall power? D:

If you have a voltage tester it would could find it but not many people have them lying around and they are kinda expensive.

[FatalR]

If you have a voltage tester it would could find it but not many people have them lying around and they are kinda expensive.

Yeah don't have one

 

Highest the GPU went to: 63 C

Highest the CPU went to: 92 C

[Imakuni]

Highest the CPU went to: 92 C

Well, there's our answer. Your CPU is overheating and most likely shutting down to prevent damage.

 

As to why it's overheating, it could be:

1. Improper cooler installation. Is it firmly secured? Did you apply the thermal paste correctly?
2. OC + Stock heatsink. Don't do it. If that's your case, just remove your OC and run at stock.

If none of the above apply, try reducing the voltages. It should help.

[FatalR]

Well, there's our answer. Your CPU is overheating and most likely shutting down to prevent damage.

 

As to why it's overheating, it could be:

1. Improper cooler installation. Is it firmly secured? Did you apply the thermal paste correctly?
2. OC + Stock heatsink. Don't do it. If that's your case, just remove your OC and run at stock.

If none of the above apply, try reducing the voltages. It should help.

I did do that self-overclock on the BIOS where you select what you use your computer for. It said it increased my CPU performance by 21% and DRAM by 8%, how can I reverse what it did?

[Imakuni]

I did do that self-overclock on the BIOS where you select what you use your computer for. It said it increased my CPU performance by 21% and DRAM by 8%, how can I reverse what it did?

LOL. Never use self OCing tools. I would go on a long text to explain why, but I guess you figured that out yourself....

 

Anyway, just clear the CMOS and you should be golden.

[FatalR]

To clear the CMOS, do I press the big red button on the motherboard that says reset?  (Or is it in the software)

[Imakuni]

To clear the CMOS, do I press the big red button on the motherboard that says reset?  (Or is it in the software)

Nope, that only reboots the system.

 

Look up your mobo's manual (an online version with Ctr+F might be handy....) and see the methods for clearing the CMOS. It'll offer you multiple options, pick the one that seems best for you.

[FatalR]

Nope, that only reboots the system.

 

Look up your mobo's manual (an online version with Ctr+F might be handy....) and see the methods for clearing the CMOS. It'll offer you multiple options, pick the one that seems best for you.

I found this:

It doesn't say whether I keep the computer on or off when I do it. Probably a stupid question to you but I have no idea, should I keep it off?

[Imakuni]

PC off.

 

It might be fine doing it while the PC is on, but traditionally, clearing the BIOS is something you do when the PC is down.

[FatalR]

PC off.

 

It might be fine doing it while the PC is on, but traditionally, clearing the BIOS is something you do when the PC is down.

Thanks, I reset it now, I'll post back if I ever crash again

[Drunkaroos]

Yeah don't have one

 

Highest the GPU went to: 63 C

Highest the CPU went to: 92 C

92C???? That is definitely not normal.