R9 390 Troubleshooting

[Gamer600854]

Below is my post originally submitted to /r/buildapc and I am posting it here as well in the hopes to get the greatest idea of what is going wrong.

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PCPartPicker part list: http://pcpartpicker.com/p/zfBD99

Price breakdown by merchant: http://pcpartpicker.com/p/zfBD99/by_merchant/

 

CPU: AMD FX-9590 4.7GHz 8-Core OEM/Tray Processor  ($199.99 @ Newegg) 

CPU Cooler: NZXT Kraken X31 69.5 CFM Liquid CPU Cooler  ($74.99 @ Amazon) 

Motherboard: Gigabyte GA-990FXA-UD3 R5 ATX AM3+ Motherboard  ($89.99 @ Newegg) 

Memory: Corsair Vengeance 8GB (2 x 4GB) DDR3-1600 Memory  ($48.99 @ Amazon) 

Storage: Seagate Barracuda 1TB 3.5" 7200RPM Internal Hard Drive  ($47.18 @ Amazon) 

Video Card: XFX Radeon R9 390 8GB Double Dissipation Video Card  ($343.98 @ Newegg) 

Case: Corsair SPEC-03 White ATX Mid Tower Case  ($39.99 @ Newegg) 

Power Supply: Cooler Master VSM 750W 80+ Gold Certified Semi-Modular ATX Power Supply  ($69.99 @ Newegg) 

Case Fan: Corsair Air Series White 2 pack 52.2 CFM 120mm  Fan  ($20.25 @ Amazon) 

Total: $920.35

Prices include shipping, taxes, and discounts when available

Generated by PCPartPicker 2015-11-25 01:26 EST-0500

 

**Describe your problem. List any error messages and symptoms. Be descriptive.**

 

This is a completely new build for a friend of mine.

 

Everything is in the case. No problems (other than the rad was a very tight fit in this case even though its on the compatibility list). I hit the power button, all fans spin up, hard drive is doing its thing, AiO is circulating and the fans on the graphics card spin up no problem. Everything seems to be in order, but then I plugged the monitor (DVI) into the GPU and I get a "No output" error. We then tried the same monitor through HDMI, screen flashed blue as soon as it was plugged in but then said "No HDMI output" as the error. Then tried a different monitor and the same error on DVI (other monitor doesn't have HDMI).

 

**List anything you've done in attempt to diagnose or fix the problem.**

 

I have reseated the GPU about 5 times now firmly reseating it each time.

 

I have also moved the GPU from the firest PCi slot to the second and the same result.

 

**Post relevant photos of build/parts here.**

 

Didn't have a chance to take any pictures.

 

**Provide any additional details you wish below.**

 

Any help would be greatly appreciated. I am going back over there tomorrow and I will bring my own GPU (R9 280x) and see if it works with it, if it does then I am leaning toward dead R9 390 and if it doesn't work then dead PCi slot. Any other tips would be greatly appreciated.

[The Official Czex]

Why'd you get a 9590?

 

And only a 120mm AiO?

 

And only 8GB of RAM?

 

And no SSD?

 

The 390 was a good choice, though.

[Gamer600854]

This isn't really a "critique this build" kind of post, merely a asking for assistance post.

[Kobathor]

You've done lots of troubleshooting already.

 

Have you tried using it in a different computer?

 

If you answered yes to that question, and it still doesn't work, then you've won a brand new broken GPU! I mean, I'd RMA it, it's probably defective.

 

Sounds like a dead GPU. RIP.

[zzenigmaxzz]

what @Kobathor said.... sounds like a bad gpu 

 

while your rmaing the gpu you might want to see about sending back the 9590 as well >.<

[Gamer600854]

*Update* The GPU is not dead, put it into my own system and it runs perfectly, anyone have any more ideas?