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KINGPIN RMA. My story.

JonIkadaj
By JonIkadaj
in Graphics Cards
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So a couple weeks ago when they announced the 980 Ti Kingpin my roommate and I went full retard and both bought one with 76% ASIC. We live in Canada, so to get that kind of card here is a bit more expensive than if you get it in the US. The card was 999$ US so that's about 1400$ CAN. We had to pay for customs so the price ramped up to about 1600$ CAN. We paid for express shipping. Some of you may say we should have gotten another 980 Ti and just OC it to the max but I really wanted to play with LN2 on this particular card. Anyways, they insisted on sending the card directly to our home since the package is of great value but we tried to convince them to send it to y work because I am there most of the time. They never wanted so my roommate changed the shipping address to his parents house. After doing so he got a call from EVGA saying they had to ship the card at our house and nowhere else. Up to there, everything was fine. Once they shipped the card we started monitoring the tracking number. The day after the card was at a postal office 10 mins away from our place being prepared for delivery. At the end of the day the card was still not home so we decided to check the tracking again and guess what, they had sent it in another province (state) claiming they could not find our address. We had to call UPS to clear that out and after 1 hour on the phone, we did. The next day, still no card. UPS called us to tell us we should get the cards on the next day. This was 3 days after buying the cards. On the fourth day, UPS calls us again to tell us there was a problem with our address and that we had to call our local UPS Store to know where the cards were because they lost track of them. Basically they were telling us that they lost 3000$ worth of cards within their own company. I mean... What? Seriously? This had to be a joke. They really did. While on the phone with the company, someone knocks on the door. Guess what? The cards were home! After exactly 3 minutes of installing the card and driver I was playing games with this beast card! On the fifth day I decide to play a little with the LN2 and start messing with the voltage. After exactly ONE BF4 game with my cousin, the LED starts flickering like it's a 70's disco dance. I immediately revert everything, re-install drivers and all.. No luck, the issue persists. I try another game of BF4 but this time my pc shut down while playing so I emailed EVGA right away to troubleshoot this issue. They have me replace my PSU which does nothing at all. They have me switch my GPU in my friend's case. Still no change in behavior. After a full week of troubleshooting they tell me to RMA the card. I fill out the form but turns out since I registered my card on my account  and not on my friend's account since he is the original buyer ( we wanted to save for shipping ) I do not get the full 3 year warranty with the guaranteed ASIC percentage. I only get 1 year with no ASIC guarantee. Um, ok no thanks. After hours of arguing with one guy he tells me I can register my card on my friend's account and do the RMA from there to get the full warranty. Once I register the card, I try to RMA but it doesn't work since I need a ticket number from their support. I ask a guy to give me one since we troubleshooted the card for a week and he tells me since the card was re-registered on my friend's account we have to re-do the troubleshooting. REALLY? I had a broken card so what choice did I have. My friend troubleshoots with them for 3 days and they finally give us a ticket number. YES! You're probably thinking now that there is surely something wrong and the ticket number won't work, you guessed right. When requesting the RMA it says I can only get the guest and not the buyer warranty. Lol. We email them again to explain that this is getting ridiculous. The guy was very quick and fixed the issue so we do the RMA. On the next day I get an email saying I have to pay for the shipping. How about no? So I send them another email requesting free shipping. A few hours later I get an email from the support manager saying he is sorry about all this and that he will send me a free shipping return label and that I could have just done the RMA through my account because there is NO difference between guest and buyer RMA. Yeah, basically I could have shipped the card 1 week ago and would probably have my new one right now. 

 

 

 

This was my story. I am shipping my card tomorrow. Sorry for the long post but I needed some of you to cry with me.

 

The moral of this story is that Kingpins don't come cheap, ever.

 

I have no consistency in my upgrades. 

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 The cards were home! After exactly 3 minutes of installing the card and driver I was playing games with this beast card! On the fifth day I decide to play a little with the LN2 and start messing with the voltage. After exactly ONE BF4 game with my cousin, the LED starts flickering like it's a 70's disco dance. I immediately revert everything, re-install drivers and all.. No luck, the issue persists. I try another game of BF4 but this time my pc shut down while playing so I emailed EVGA right away to troubleshoot this issue. They have me replace my PSU which does nothing at all. 

 

 

 

What Ln2 pot were you using?  How did you insulate the card?

 

Or are you talking about using the Ln2 BIOS?

Stuff:  i7 7700k @ (dat nibba succ) | ASRock Z170M OC Formula | G.Skill TridentZ 3600 c16 | EKWB 1080 @ 2100 mhz  |  Acer X34 Predator | R4 | EVGA 1000 P2 | 1080mm Radiator Custom Loop | HD800 + Audio-GD NFB-11 | 850 Evo 1TB | 840 Pro 256GB | 3TB WD Blue | 2TB Barracuda

Hwbot: http://hwbot.org/user/lays/ 

FireStrike 980 ti @ 1800 Mhz http://hwbot.org/submission/3183338 http://www.3dmark.com/3dm/11574089

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my tears are falling for you, JOKES

 

i wont cry for someone who can afford that kind of card

 

i cry for the people running cheep arsed laptops trying to play games!!!

 

 

(dont take that the wrong way)

CPU: Intel Core I5 4590 | GPU: EVGA GTX 970 SSC | Mobo: ASRock Fatality H97 Performance | Ram: HyperX Fury 8gb 1866 | SSD: Intel 520 series 240 GB | HDD: WD Blue 1TB | Case: Aerocool DS 200 red/black | Cooler: Coolermaster Hyper 212X | PSU: Antec High Current Gamer 620w | Monitor: AOC i2367fh & old HP | OS: Windowws 7


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Should had tested it running stock first before messing with LN2. 

ROG X570-F Strix | AMD R9 5900X | EK Elite 360 | EVGA 3080 FTW3 Ultra | G.Skill Trident Z Neo 64gb | Samsung 980 PRO 
ROG Strix XG349C | Corsair 4000 | Bose C5 | ROG Swift PG279Q

Logitech G810 Orion | Sennheiser HD 518 |  Logitech 502 Hero

 

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Sorry but a kingpin isnt worth the money... AT ALL. You want to get a REAL ln2 card and not just a card with a fancy name and cooler, go to the galax 980ti HOF ln2.... its cheaper, and probably a hell of alot better then a kingpin...

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Sorry but a kingpin isnt worth the money... AT ALL. You want to get a REAL ln2 card and not just a card with a fancy name and cooler, go to the galax 980ti HOF ln2.... its cheaper, and probably a hell of alot better then a kingpin...

 

pls stahp

 

The support behind the kingpin is absolutely massive for Ln2 tips and tricks and BIOS's as well as software and hardware overvoltage tools. Galaxy doesn't have jack shit on that.

 

http://kingpincooling.com/forum/showthread.php?t=3820

 

 

http://hwbot.org/submission/2960560_kingpin_3dmark___fire_strike_geforce_gtx_980_ti_26455_marks

 

http://hwbot.org/submission/2947069_xtreme_addict_3dmark___fire_strike_geforce_gtx_980_ti_25675_marks

 

http://hwbot.org/submission/2981744_schenckel_bros_3dmark___fire_strike_geforce_gtx_980_ti_25400_marks

Stuff:  i7 7700k @ (dat nibba succ) | ASRock Z170M OC Formula | G.Skill TridentZ 3600 c16 | EKWB 1080 @ 2100 mhz  |  Acer X34 Predator | R4 | EVGA 1000 P2 | 1080mm Radiator Custom Loop | HD800 + Audio-GD NFB-11 | 850 Evo 1TB | 840 Pro 256GB | 3TB WD Blue | 2TB Barracuda

Hwbot: http://hwbot.org/user/lays/ 

FireStrike 980 ti @ 1800 Mhz http://hwbot.org/submission/3183338 http://www.3dmark.com/3dm/11574089

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Sorry but a kingpin isnt worth the money... AT ALL. You want to get a REAL ln2 card and not just a card with a fancy name and cooler, go to the galax 980ti HOF ln2.... its cheaper, and probably a hell of alot better then a kingpin...

Are you fucking dense? It doesn't have vdroop, no extermal voltage control, memory heater, no trimpot locations, no OCP or OVP swiches also is somewhat TDP locked out of the box.

 

http://www.overclock.net/t/1476455/official-galax-galaxy-kfa2-hof-owners-club/1600_100

 

You can also control voltage externally through a Raspberry Pi on a KPE.

PEWDIEPIE DONT CROSS THAT BRIDGE

 

 

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True kingpin has more support but it doesnt make up for the HOF ln2 being a better card, granted they are only making 100 which im sure are already sold out

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True kingpin has more support but it doesnt make up for the HOF ln2 being a better card, granted they are only making 100 which im sure are already sold out

its not a better card tho, plsss

PEWDIEPIE DONT CROSS THAT BRIDGE

 

 

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True kingpin has more support but it doesnt make up for the HOF ln2 being a better card, granted they are only making 100 which im sure are already sold out

 

 

It's not a better card, it's lacking so many features that the Kingpin has.

Stuff:  i7 7700k @ (dat nibba succ) | ASRock Z170M OC Formula | G.Skill TridentZ 3600 c16 | EKWB 1080 @ 2100 mhz  |  Acer X34 Predator | R4 | EVGA 1000 P2 | 1080mm Radiator Custom Loop | HD800 + Audio-GD NFB-11 | 850 Evo 1TB | 840 Pro 256GB | 3TB WD Blue | 2TB Barracuda

Hwbot: http://hwbot.org/user/lays/ 

FireStrike 980 ti @ 1800 Mhz http://hwbot.org/submission/3183338 http://www.3dmark.com/3dm/11574089

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So a couple weeks ago when they announced the 980 Ti Kingpin *Trimmed* because there is NO difference between guest and buyer RMA. Yeah, basically I could have shipped the card 1 week ago and would probably have my new one right now. 

 

 

 

This was my story. I am shipping my card tomorrow. Sorry for the long post but I needed some of you to cry with me.

 

The moral of this story is that Kingpins don't come cheap, ever.

 

 

You were trying to play BF4 while on LN2.. Never mentioning Insulation.. or a Pot for LN2.. Your RMA is probably going to get worse if you thought the first part was bad... 

 

What LN2 pot were you using?  What did you use for insulation?

 

True kingpin has more support but it doesnt make up for the HOF ln2 being a better card, granted they are only making 100 which im sure are already sold out

 

 

Post results proving your claim.. Any HOF vs the K|ngp|n cards..  780ti HOF owners boasted that it was better than the 780ti K|ngp|n... but results didn't lie.  

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You were trying to play BF4 while on LN2.. Never mentioning Insulation.. or a Pot for LN2.. Your RMA is probably going to get worse if you thought the first part was bad...

 

What LN2 pot were you using? What did you use for insulation?

 

 

Post results proving your claim.. Any HOF vs the K|ngp|n cards.. 780ti HOF owners boasted that it was better than the 780ti K|ngp|n... but results didn't lie.


I forgot to type in BIOS LN2. Sorry.

 

 

Should had tested it running stock first before messing with LN2.


I did.

 

 

my tears are falling for you, JOKES

 

i wont cry for someone who can afford that kind of card

 

i cry for the people running cheep arsed laptops trying to play games!!!

 


(dont take that the wrong way)


No hard feelings but you shouldn't buy the card if you can't afford it ;)

 

 

Sorry but a kingpin isnt worth the money... AT ALL. You want to get a REAL ln2 card and not just a card with a fancy name and cooler, go to the galax 980ti HOF ln2.... its cheaper, and probably a hell of alot better then a kingpin...


Than*

I have no consistency in my upgrades. 

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I forgot to type in BIOS LN2. Sorry.

 

 

LN2 bios is much better than just LN2, lol.  

 

Was it the stock LN2 bios?  Did you apply any overvoltage or anything?

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*sigh* And this is why LN2 shouldn't be this easy to buy. Sounds like you have no idea what you were even doing, and you wonder why your card broke? Really?

CPU: i7 6700k @ 4.6ghz | CASE: Corsair 780T White Edition | MB: Asus Z170 Deluxe | CPU Cooling: EK Predator 360 | GPU: NVIDIA Titan X Pascal w/ EKWB nickel waterblock | PSU: EVGA 850w P2 | RAM: 16GB DDR4 Corsair Domintator Platinum 2800mhz | Storage: Samsung 850 EVO 500GB | OS: Win 10 Pro x64 | Monitor: Acer Predator X34/HTC VIVE | Keyboard: CM Storm Trigger-Z | Mouse: Razer Taipan | Sound: Audio Technica ATH-M50x / Klipsch Promedia 2.1 Sound System 

 

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*sigh* And this is why LN2 shouldn't be this easy to buy. Sounds like you have no idea what you were even doing, and you wonder why your card broke? Really?


And this is why internet shouldn't be so easy to use. If you don't have anything useful to say, please leave this post by pressing back on your browser (or if you're one of the cool dudes with the button on your mouse then press this one). Thank you.

 

 

LN2 bios is much better than just LN2, lol.

 

Was it the stock LN2 bios? Did you apply any overvoltage or anything?


Yes, my friend who is alot more experienced than me left it on stock bios and applied overvoltage.

I have no consistency in my upgrades. 

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let me get the facts right

 

you got your GPU

 

install the GPU and drivers

 

and fired up games to test

 

loaded the LN2 Bios and stuffs happens

 

 

have you touch the GPU physically? like take apart it?

 

did you apply too much OC?

 

can you reset everything?

 

like run back on the stock BIOS?

Budget? Uses? Currency? Location? Operating System? Peripherals? Monitor? Use PCPartPicker wherever possible. 

Quote whom you're replying to, and set option to follow your topics. Or Else we can't see your reply.

 

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LN2 bios is much better than just LN2, lol.  

 

Was it the stock LN2 bios?  Did you apply any overvoltage or anything?

 

*sigh* And this is why LN2 shouldn't be this easy to buy. Sounds like you have no idea what you were even doing, and you wonder why your card broke? Really?

 

q

 

 

 

Already talked to him on my Teamspeak and figured out what is wrong, he's ordering the things to fix it.  Firmware on the card is messed up and Kingpin + TiN already have a fix for it on their 980 TI KP overclocking thread.

 

He didn't break anything, there's a glitch in the firmware on some of the cards, and all you have to do is flash a new firmware and it fixes it.

Stuff:  i7 7700k @ (dat nibba succ) | ASRock Z170M OC Formula | G.Skill TridentZ 3600 c16 | EKWB 1080 @ 2100 mhz  |  Acer X34 Predator | R4 | EVGA 1000 P2 | 1080mm Radiator Custom Loop | HD800 + Audio-GD NFB-11 | 850 Evo 1TB | 840 Pro 256GB | 3TB WD Blue | 2TB Barracuda

Hwbot: http://hwbot.org/user/lays/ 

FireStrike 980 ti @ 1800 Mhz http://hwbot.org/submission/3183338 http://www.3dmark.com/3dm/11574089

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Already talked to him on my Teamspeak and figured out what is wrong, he's ordering the things to fix it.  Firmware on the card is messed up and Kingpin + TiN already have a fix for it on their 980 TI KP overclocking thread.

 

He didn't break anything, there's a glitch in the firmware on some of the cards, and all you have to do is flash a new firmware and it fixes it.

oh vBIOS corrupted?

Budget? Uses? Currency? Location? Operating System? Peripherals? Monitor? Use PCPartPicker wherever possible. 

Quote whom you're replying to, and set option to follow your topics. Or Else we can't see your reply.

 

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oh vBIOS corrupted?

 

 

No, the firmware that controls LED's and some other shit I believe.  Separate from the BIOS.

Stuff:  i7 7700k @ (dat nibba succ) | ASRock Z170M OC Formula | G.Skill TridentZ 3600 c16 | EKWB 1080 @ 2100 mhz  |  Acer X34 Predator | R4 | EVGA 1000 P2 | 1080mm Radiator Custom Loop | HD800 + Audio-GD NFB-11 | 850 Evo 1TB | 840 Pro 256GB | 3TB WD Blue | 2TB Barracuda

Hwbot: http://hwbot.org/user/lays/ 

FireStrike 980 ti @ 1800 Mhz http://hwbot.org/submission/3183338 http://www.3dmark.com/3dm/11574089

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No, the firmware that controls LED's and some other shit I believe.  Separate from the BIOS.

oh didnt know

 

i was having an impression the vBIOS controls everything on the GPU like other brands

Budget? Uses? Currency? Location? Operating System? Peripherals? Monitor? Use PCPartPicker wherever possible. 

Quote whom you're replying to, and set option to follow your topics. Or Else we can't see your reply.

 

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oh didnt know

 

i was having an impression the vBIOS controls everything on the GPU like other brands

 

 

 

This is what is wrong & how to fix

 

http://kingpincooling.com/forum/showpost.php?p=31032&postcount=176

Stuff:  i7 7700k @ (dat nibba succ) | ASRock Z170M OC Formula | G.Skill TridentZ 3600 c16 | EKWB 1080 @ 2100 mhz  |  Acer X34 Predator | R4 | EVGA 1000 P2 | 1080mm Radiator Custom Loop | HD800 + Audio-GD NFB-11 | 850 Evo 1TB | 840 Pro 256GB | 3TB WD Blue | 2TB Barracuda

Hwbot: http://hwbot.org/user/lays/ 

FireStrike 980 ti @ 1800 Mhz http://hwbot.org/submission/3183338 http://www.3dmark.com/3dm/11574089

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oh that looks like an easy fix

 

he will need those old USB 2.0 headers and some splicing 

Budget? Uses? Currency? Location? Operating System? Peripherals? Monitor? Use PCPartPicker wherever possible. 

Quote whom you're replying to, and set option to follow your topics. Or Else we can't see your reply.

 

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oh that looks like an easy fix

 

he will need those old USB 2.0 headers and some splicing 

 

 

Na he doesn't have to splice, he just needs the USB 2.0 bracket thing.

 

 

Only have to splice if you don't have the bracket adapter.

 

 

You just plug in the usb 2.0 header, then plug it into ur usb ports on board, then flash the firmware and done

Stuff:  i7 7700k @ (dat nibba succ) | ASRock Z170M OC Formula | G.Skill TridentZ 3600 c16 | EKWB 1080 @ 2100 mhz  |  Acer X34 Predator | R4 | EVGA 1000 P2 | 1080mm Radiator Custom Loop | HD800 + Audio-GD NFB-11 | 850 Evo 1TB | 840 Pro 256GB | 3TB WD Blue | 2TB Barracuda

Hwbot: http://hwbot.org/user/lays/ 

FireStrike 980 ti @ 1800 Mhz http://hwbot.org/submission/3183338 http://www.3dmark.com/3dm/11574089

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Na he doesn't have to splice, he just needs the USB 2.0 bracket thing.

 

 

Only have to splice if you don't have the bracket adapter.

 

 

You just plug in the usb 2.0 header, then plug it into ur usb ports on board, then flash the firmware and done

hmm

 

he didnt have to RMA the card if the fix was simple to do

 

unless it really had a bad BIOS or the card is indeed faulty

Budget? Uses? Currency? Location? Operating System? Peripherals? Monitor? Use PCPartPicker wherever possible. 

Quote whom you're replying to, and set option to follow your topics. Or Else we can't see your reply.

 

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hmm

 

he didnt have to RMA the card if the fix was simple to do

 

unless it really had a bad BIOS or the card is indeed faulty

 

 

He didn't RMA yet, I told him 2 order the stuff since it's only like $10, then RMA if it doesn't fix.

Stuff:  i7 7700k @ (dat nibba succ) | ASRock Z170M OC Formula | G.Skill TridentZ 3600 c16 | EKWB 1080 @ 2100 mhz  |  Acer X34 Predator | R4 | EVGA 1000 P2 | 1080mm Radiator Custom Loop | HD800 + Audio-GD NFB-11 | 850 Evo 1TB | 840 Pro 256GB | 3TB WD Blue | 2TB Barracuda

Hwbot: http://hwbot.org/user/lays/ 

FireStrike 980 ti @ 1800 Mhz http://hwbot.org/submission/3183338 http://www.3dmark.com/3dm/11574089

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