Lost password on windows 10

[shadowstar1000]

So I received a call from a family member telling me that they couldn't sign into their PC after they upgraded to windows 10. They said that they had to change their outlook password and in the process they must have changed it to something else and not realized what they changed it to. Recovering the password didn't work and we're running out of options. If all else fails I'm thinking of trying to brute force my way in, but I really know nothing about the process. If anyone could recommend some software and explain how to use it that would help a ton. 

[LosthawkX]

try going on help desk and seeing if they can help or ring up support

[dalekphalm]

So I received a call from a family member telling me that they couldn't sign into their PC after they upgraded to windows 10. They said that they had to change their outlook password and in the process they must have changed it to something else and not realized what they changed it to. Recovering the password didn't work and we're running out of options. If all else fails I'm thinking of trying to brute force my way in, but I really know nothing about the process. If anyone could recommend some software and explain how to use it that would help a ton. 

Brute force password cracking is really not a very effective method, unless their password was something stupid like "apple".

 

There are utilities that will actually remove (erase) the password all together, without trying to crack it.

 

One such utility is on the "Active@ Boot Disk Suite" software package. It does cost money though, but it's very effective for Windows 7. I have yet to try it on Windows 8 or 10.

[Nineshadow]

http://imgur.com/gallery/H8obU

[dalekphalm]

http://imgur.com/gallery/H8obU

How would he then change the password after getting that far?

 

Doesn't CMD ask you to enter the old password when setting a new one?

[Arty]

How would he then change the password after getting that far?

 

Doesn't CMD ask you to enter the old password when setting a new one?

does windows 10 sill have that loop hole from xp and 7?

[CoolaxGaming]

Easy to fix

 

1. Launch your PC

2. Cut the power when the windows sign appears

3. Start PC again, should say "Your PC couldn't start properly" There should be restart and advanced options 

4. Press advanced options

5. Press command prompt

6. Do net user administrator *

7. Enter and renter your new password.

8. Restart.

[ChineseChef]

Hirens boot cd is a great disc that I have used many times, it has a tool on it to reset windows passwords.  It is free and simple to use.

 

http://www.hirensbootcd.org/

[Sharp_3yE]

So I received a call from a family member telling me that they couldn't sign into their PC after they upgraded to windows 10. They said that they had to change their outlook password and in the process they must have changed it to something else and not realized what they changed it to. Recovering the password didn't work and we're running out of options. If all else fails I'm thinking of trying to brute force my way in, but I really know nothing about the process. If anyone could recommend some software and explain how to use it that would help a ton. 

cant you just reset the outlook password from http://windows.microsoft.com/en-us/windows/outlook/forgotten-password