Laptop Rebooting Itself (gaming, web browsing, desktop) Event ID: 6008

[Jortug]

Hello everyone,

 

My Problem: Notebook reboots itself without warning.  Event log: 6008

 

I’m from Brazil (sorry for my english) and i have the same notebook as MSI Laptop GT Series GT780DX-406US (its sold in a different brand here).

 

Motherboard : MSI MegaBook GT780/GT783/GX780 Series (MS-1761)

Bios Version: AMI (08/15/2011)

CPU: I7 2670QM 2400mhz (With turbo boost disabled on bios)

GPU: GeForce GTX570m 1.5gb (MSI) (stock clock)

Memory: 2 x 4gb Kingston 9905428-089.a00g

HDD: Samsung SSD 840 250gb

 

OS: Windows 8.1 (with all the recommended updates)

 

Story/Progress:

 

My computer started to reboot itself without warning and keeps rebooting like 1 or 2 times… then it boots on windows.

 

The event log i got when it happens - ID: 6008 (screenshot attached)  

And when it reboots when booting windows i got the kernel power ID: 41.

 

The reboots happened when i was gaming… so i thought it was overheating issues of some sort. 

I cleaned the notebook inside changed the termal paste(twice) on the GPU and CPU (my cpu i already disabled the turbo boost because it overheats) I did some stress tests and the temperatures is normal bellow the TJmax)

 

Then the other day i booted and started using chrome, watching youtube videos and reboots itself again. I thought it was GPU issue but the computer was still cold and gpu temperatures was in 47 degrees Celsius. I Did some benchmakrs with furmark, aida64 stress tests,etc. The computer worked fine in the time i was stress testing.. when i stopped and started doing other things, the computer started rebooting itself again.

 

I formatted my SSD with a fresh windows install, kept rebooting… i changed to another HD(optical) with one memory Stick at a time.. at first i thought it was fine ( i played like 6 hours of League of legends and 1 hour of skyforge) in the other day i booted my computer and started playing skyForge for 1 hour then i left my computer AFK  for 30min(still in the game) i resume playing after 1min the computer Rebooted itself.

 

( It happens connected in the power and in the battery)

 

I already sent to to the technical assistance of my reseller, they said they were not sure and thought it is a memory dim and the graphics card (invoice: R$2000 ~= 750 USD) to buy another 4gb stick and a GTX570m to replace.

 

I refused the replacement of those components because it was expensive and i think it’s not worth for a old notebook like mine. 

 

So now i’m trying to troubleshoot again.. and asking the internet for help. 

 

I already stress tested the memory, cpu and gpu all seems to work fine, only sometimes it rebooted when doing furmark. 

 

Any ideias or suggestions of what can i do? 

[Starelementpoke]

Hello everyone,

 

My Problem: Notebook reboots itself without warning.  Event log: 6008

 

I’m from Brazil (sorry for my english) and i have the same notebook as MSI Laptop GT Series GT780DX-406US (its sold in a different brand here).

 

Motherboard : MSI MegaBook GT780/GT783/GX780 Series (MS-1761)

Bios Version: AMI (08/15/2011)

CPU: I7 2670QM 2400mhz (With turbo boost disabled on bios)

GPU: GeForce GTX570m 1.5gb (MSI) (stock clock)

Memory: 2 x 4gb Kingston 9905428-089.a00g

HDD: Samsung SSD 840 250gb

 

OS: Windows 8.1 (with all the recommended updates)

 

Story/Progress:

 

My computer started to reboot itself without warning and keeps rebooting like 1 or 2 times… then it boots on windows.

 

The event log i got when it happens - ID: 6008 (screenshot attached)  

And when it reboots when booting windows i got the kernel power ID: 41.

 

The reboots happened when i was gaming… so i thought it was overheating issues of some sort. 

I cleaned the notebook inside changed the termal paste(twice) on the GPU and CPU (my cpu i already disabled the turbo boost because it overheats) I did some stress tests and the temperatures is normal bellow the TJmax)

 

Then the other day i booted and started using chrome, watching youtube videos and reboots itself again. I thought it was GPU issue but the computer was still cold and gpu temperatures was in 47 degrees Celsius. I Did some benchmakrs with furmark, aida64 stress tests,etc. The computer worked fine in the time i was stress testing.. when i stopped and started doing other things, the computer started rebooting itself again.

 

I formatted my SSD with a fresh windows install, kept rebooting… i changed to another HD(optical) with one memory Stick at a time.. at first i thought it was fine ( i played like 6 hours of League of legends and 1 hour of skyforge) in the other day i booted my computer and started playing skyForge for 1 hour then i left my computer AFK  for 30min(still in the game) i resume playing after 1min the computer Rebooted itself.

 

( It happens connected in the power and in the battery)

 

I already sent to to the technical assistance of my reseller, they said they were not sure and thought it is a memory dim and the graphics card (invoice: R$2000 ~= 750 USD) to buy another 4gb stick and a GTX570m to replace.

 

I refused the replacement of those components because it was expensive and i think it’s not worth for a old notebook like mine. 

 

So now i’m trying to troubleshoot again.. and asking the internet for help. 

 

I already stress tested the memory, cpu and gpu all seems to work fine, only sometimes it rebooted when doing furmark. 

 

Any ideias or suggestions of what can i do? 

Not my specialty, so I can't say. Maybe look online for people with a similar problem , and see how they fixed it?

[JefferyD90]

Okay, so all 6008 is "a unexpected shutdown" which (as we know) you already know.  Try to find another event that has happened.

[JefferyD90]

Please go to the "Visualizador de Eventos" area and look at the "Critical" event types as well as the "Error" types and find the ones that seem to follow what you have.  (or take a snip of it and send it and we'll see from there)

[Mug]

Is it not covered by warranty

 

Oh yeah, and also watch this, it will calm you down:

[Jortug]

Is it not covered by warranty

 

Oh yeah, and also watch this, it will calm you down:

 

 

The warranty ended the end of 2014(3 year warranty) and i used it already changing a dead pixel and replacing the keyboard in the year i bought it. and thanks for the video

 

 

Please go to the "Visualizador de Eventos" area and look at the "Critical" event types as well as the "Error" types and find the ones that seem to follow what you have.  (or take a snip of it and send it and we'll see from there)

 

 

Before the shutdown 10 minutes earlier i got a skyforge.exe stopped working

 

after the eventlog 6008 there is an event of Error: Initialization failed memory dump - ID48 (10 seconds before the registered event)

 

So the critical is the Kernel-power ID 41 

 

In these event logs i got the first reboot.. then a reboot when initializing the bios.. and another reboot when loading windows... so (3 reboots in total)

 

 

 

Adding more information about my GPU - I don't see any artifacts on the screen and in-gaming the performance is excellent and no slowdowns before the reboot occurs...

 

Thanks for the help guys! I appreciate.

[JefferyD90]

The warranty ended the end of 2014(3 year warranty) and i used it already changing a dead pixel and replacing the keyboard in the year i bought it. and thanks for the video

 

 

 

 

Before the shutdown 10 minutes earlier i got a skyforge.exe stopped working

 

after the eventlog 6008 there is an event of Error: Initialization failed memory dump - ID48 (10 seconds before the registered event)

 

So the critical is the Kernel-power ID 41 

 

In these event logs i got the first reboot.. then a reboot when initializing the bios.. and another reboot when loading windows... so (3 reboots in total)

 

 

 

Adding more information about my GPU - I don't see any artifacts on the screen and in-gaming the performance is excellent and no slowdowns before the reboot occurs...

 

Thanks for the help guys! I appreciate.

volmgr is whats causing the problem.

[Accolade83]

Hi, I just found this topic while searching for issues with my own laptop. I literally own this exact same laptop and have been experiencing the exact same problem: random power offs followed by it powering itself back on once or twice, shutting off again in the process, and then booting back up to windows normally. I've done so many things over that past few days to try and narrow down the problem and I'm at my wits end. One thing to note, it never shuts down in safe mode. Here is a link to a reddit thread I put up on r/24hoursupport that got no replies but I've updated a lot of what I've tried so far. I didn't know about the windows event manager and I'm perusing through it now and I'm only finding similar error to the original poster here (only critical event error is event 41) and not much info. I did however use GPU-Z to log info about my graphics card and when the shutdown occured, I checked the log and found nothing of note unfortunately. The temps were all nominal and there was no recorded voltage spike or anything. 

Anyway I'm curious why the person above me said that volmgr was the OP's issue. I have a single volmgr error listed in my log over the last 7 days, so I have a hard time believing that is the issue. And I'm looking for any kind of guidance anyone could give.