Dell XPS 12. Not charding

[samosnik]

Hello! I recently got a Dell xps 12 from a friend of mine. Everything works great. Exept from the batteri. It is plugged in and it's not broken. It just dosen't want to chardge. It says: AC adaptor plugged in but not charding. I've red that a bios update might fix it but you need atleast 10% battery to do a bios update Also i am not using the chardger that came whit the laptop. It is rated at 19.5V, 2.31 A, 45W. Is it the chardger or the computer that is the problem?

[rafazafar]

Hello! I recently got a Dell xps 12 from a friend of mine. Everything works great. Exept from the batteri. It is plugged in and it's not broken. It just dosen't want to chardge. It says: AC adaptor plugged in but not charding. I've red that a bios update might fix it but you need atleast 10% battery to do a bios update Also i am not using the chardger that came whit the laptop. It is rated at 19.5V, 2.31 A, 45W. Is it the chardger or the computer that is the problem?

 

are you talking about this charding??

http://www.urbandictionary.com/define.php?term=chard

[rafazafar]

Hello! I recently got a Dell xps 12 from a friend of mine. Everything works great. Exept from the batteri. It is plugged in and it's not broken. It just dosen't want to chardge. It says: AC adaptor plugged in but not charding. I've red that a bios update might fix it but you need atleast 10% battery to do a bios update Also i am not using the chardger that came whit the laptop. It is rated at 19.5V, 2.31 A, 45W. Is it the chardger or the computer that is the problem?

sounds like a broken charder. Its possible but unlikely that the power jack on the laptop is broken

[RZeroX]

1. Disconnect AC power
2. Shut down laptop
3. Remove battery
4. Connect AC power
5. Start laptop
6. Open "Device Manager" (right-click on "Computer" -> Properties -> click "Device Manager" in left pane)
7. Under "Batteries", right-click and uninstall "Microsoft ACPI Compliant Control Method Battery" (all occurances)
8. Shutdown
9. Disconnect AC power, insert battery
10. Connect AC power, start laptop

[Kyuubixchidori]

Your power adapter is probably giving the wrong voltage

[ELSknutson]

None of the above you have a dead battery you need to replace it. 

[W-L]

Hello! I recently got a Dell xps 12 from a friend of mine. Everything works great. Exept from the batteri. It is plugged in and it's not broken. It just dosen't want to chardge. It says: AC adaptor plugged in but not charding. I've red that a bios update might fix it but you need atleast 10% battery to do a bios update Also i am not using the chardger that came whit the laptop. It is rated at 19.5V, 2.31 A, 45W. Is it the chardger or the computer that is the problem?

 

You can test the charger with a multi-meter to see if it's giving the correct voltage and working in the first place. Note you must have the same voltage as the original and enough amps to supply to the laptop either the same or more than the old one.

[evilarceus]

Does your computer have diagnostics? Believe every Dell laptop has one.

[samosnik]

Does your computer have diagnostics? Believe every Dell laptop has one.

no

[Guest]

Probably a dead battery, potentially from using the wrong charger.