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Laptop randomly shutting off

Emperor_Piehead
By Emperor_Piehead
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The last couple days my laptop has randomly been shutting off for no obvious reason and is very un-responsive on re-entering in windows. I would be using my laptop for say like a twitch stream and just after a period of time it instantly stops. The only thing in common with each turn off that I have noticed is the battery is around the same percentage 22-24%. It's not thermals my laptop is only at 70-75c when this happens(normal for me). Anyone know why or how to fix it? If you need any extra info just ask.

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What CPU does your laptop use?

"It pays to keep an open mind, but not so open your brain falls out." - Carl Sagan.

"I can explain it to you, but I can't understand it for you" - Edward I. Koch

"I didn't die! I performed a tactical reset!" - Apollolol

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The last couple days my laptop has randomly been shutting off for no obvious reason and is very un-responsive on re-entering in windows. I would be using my laptop for say like a twitch stream and just after a period of time it instantly stops. The only thing in common with each turn off that I have noticed is the battery is around the same percentage 22-24%. It's not thermals my laptop is only at 70-75c when this happens(normal for me). Anyone know why or how to fix it? If you need any extra info just ask.

 

Temp is a little warm for the whole laptop, Try seeing if the vents and heat sinks are dirty and clean them up, 

There are 10 types of people in the world: Those who understand binary, and those who don't.

Just some helpful stuff: You're - You are, Your - Your car, They're - They are, Their - Their car, There - Over there.

 

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What CPU does your laptop use?

I3-370m

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Temp is a little warm for the whole laptop, Try seeing if the vents and heat sinks are dirty and clean them up, 

I try to keep it clean. I can't get inside though as 2 of the screws refuse to come out even with pliers.

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Then it's unlikely CPU temperatures, as the maximum temperature (at the minimum) is 90 degrees C.

"It pays to keep an open mind, but not so open your brain falls out." - Carl Sagan.

"I can explain it to you, but I can't understand it for you" - Edward I. Koch

"I didn't die! I performed a tactical reset!" - Apollolol

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What program do you use for monitoring temperatures?

"It pays to keep an open mind, but not so open your brain falls out." - Carl Sagan.

"I can explain it to you, but I can't understand it for you" - Edward I. Koch

"I didn't die! I performed a tactical reset!" - Apollolol

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What program do you use for monitoring temperatures?

HW monitor. If it was heat the laptop would say something on reboot.

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HW monitor. If it was heat the laptop would say something on reboot.

 

I really have no idea then, The best I could do is just search Google... and you probably already have done that.

There are 10 types of people in the world: Those who understand binary, and those who don't.

Just some helpful stuff: You're - You are, Your - Your car, They're - They are, Their - Their car, There - Over there.

 

Folding @ Home Install Guide and Links | My Build

 

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The last couple days my laptop has randomly been shutting off for no obvious reason and is very un-responsive on re-entering in windows. I would be using my laptop for say like a twitch stream and just after a period of time it instantly stops. The only thing in common with each turn off that I have noticed is the battery is around the same percentage 22-24%. It's not thermals my laptop is only at 70-75c when this happens(normal for me). Anyone know why or how to fix it? If you need any extra info just ask.

Is the laptop actually powering down like you describe, or restarting? Can you power it up right away after this happens or do you have to wait? Does it happen without the battery installed in the unit?

Laptop: Dell XPS 15 9550, Intel i7-6700HQ, 8GB DDR4, FHD Display, GTX 960M, 256GB Toshiba NVMe SSD, 480GB Kingston V400 SSD

Desktop: CPU: Intel i7-6700K @ 4.5GHZ  GPU:  Zotac GTX1070 AMP! MB: Asus Z170-E  RAM: Corsair Vengeance LPX 2400MHz 2x8GB  CPU Cooler: Corsair H100 SSD: 240GB Mushkin Chronos Deluxe  HDD: 3x1.5TB Western Digital Green (Raid 5)  PSU: Corsair HX850W  Case: Fractal Define S  Keyboard: Logitech G710+  Mouse: Logitech G700

 

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Its still quite hot a for a laptop CPU. The maximum mine hits in my work laptop is 60 degrees and thats when under full load. Just during doing anything its around 40.. There is no reason for it to be 70 degrees. Clean out your laptop.

System Specs:

CPU: Ryzen 7 5800X

GPU: Radeon RX 7900 XT 

RAM: 32GB 3600MHz

HDD: 1TB Sabrent NVMe -  WD 1TB Black - WD 2TB Green -  WD 4TB Blue

MB: Gigabyte  B550 Gaming X- RGB Disabled

PSU: Corsair RM850x 80 Plus Gold

Case: BeQuiet! Silent Base 801 Black

Cooler: Noctua NH-DH15

 

 

 

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Is the laptop actually powering down like you describe, or restarting? Can you power it up right away after this happens or do you have to wait? Does it happen without the battery installed in the unit?

It just completely goes black. I can power it up right away without being plugged in. I don't normally have it without the battery installed and it doesn't happen every time it's random. 

 

Its still quite hot a for a laptop CPU. The maximum mine hits in my work laptop is 60 degrees and thats when under full load. Just during doing anything its around 40.. There is no reason for it to be 70 degrees. Clean out your laptop.

I said I couldn't get 2 of the screws out even with pliers

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It just completely goes black. I can power it up right away without being plugged in. I don't normally have it without the battery installed and it doesn't happen every time it's random. 

 

I said I couldn't get 2 of the screws out even with pliers

Hmm... well thats no good. Maybe you could take it to a PC repair store and they could do it for you? They might have better tools for removing stubborn screws.

System Specs:

CPU: Ryzen 7 5800X

GPU: Radeon RX 7900 XT 

RAM: 32GB 3600MHz

HDD: 1TB Sabrent NVMe -  WD 1TB Black - WD 2TB Green -  WD 4TB Blue

MB: Gigabyte  B550 Gaming X- RGB Disabled

PSU: Corsair RM850x 80 Plus Gold

Case: BeQuiet! Silent Base 801 Black

Cooler: Noctua NH-DH15

 

 

 

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It just completely goes black. I can power it up right away without being plugged in. I don't normally have it without the battery installed and it doesn't happen every time it's random. 

Are you using it on a hard surface? Using it a pillow or bed or even your lap will cover the intake vents.

Laptop: Dell XPS 15 9550, Intel i7-6700HQ, 8GB DDR4, FHD Display, GTX 960M, 256GB Toshiba NVMe SSD, 480GB Kingston V400 SSD

Desktop: CPU: Intel i7-6700K @ 4.5GHZ  GPU:  Zotac GTX1070 AMP! MB: Asus Z170-E  RAM: Corsair Vengeance LPX 2400MHz 2x8GB  CPU Cooler: Corsair H100 SSD: 240GB Mushkin Chronos Deluxe  HDD: 3x1.5TB Western Digital Green (Raid 5)  PSU: Corsair HX850W  Case: Fractal Define S  Keyboard: Logitech G710+  Mouse: Logitech G700

 

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Are you using it on a hard surface? Using it a pillow or bed or even your lap will cover the intake vents.

It's happened on both hard, soft, and the vent over an edge so it has no air restrictions.

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Hmm... well thats no good. Maybe you could take it to a PC repair store and they could do it for you? They might have better tools for removing stubborn screws.

I have a friend who works in computer repair, next time he comes over to help my dad with some enterprise stuff I will ask him to see what he can do.

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I said I couldn't get 2 of the screws out even with pliers

Compressed air if you haven't used that.

"It pays to keep an open mind, but not so open your brain falls out." - Carl Sagan.

"I can explain it to you, but I can't understand it for you" - Edward I. Koch

"I didn't die! I performed a tactical reset!" - Apollolol

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Compressed air if you haven't used that.

Yeah I have air compressed the vents. Once I can get the laptop I have some MX-4 to bring those temps down, I imagine by now the TIM on it has hardened.

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