Giving XFX some Applause

[CameronDSetty]

I recently had to RMA my XFX R9 290 and I have to say the service was excellent. XFX is not the largest or most well known company but I was helped hours after each of my RMA ticket comments were put in by a great employee named Micheal. The process was very quick and about a week and a half after I sent in my card they had a new one at my door, but this time it was a 290X! I just wanted to post this on here to tell everyone about the service I got and that XFX really is helping their customers.

[ThyFeared]

My 260X crapped out and I got a 260X back :c

 

Customer service is on point though.

[Comessy]

So you work for xfx?

[CameronDSetty]

So you work for xfx?

Haha, no im just a highschool student that is very impressed with their customer service.

[Clear17Mud]

wait wouldn't be getting back the wrong type of card be a bad thing.... Now if that one goes bad you'll have a hard time getting that one RMAed. I know its a upgrade, but thats not how a business should work unless they meant to give it to you.

[Sky Daddy]

their doubled black edition cards are really sexy, if only they had a sexy backplate to match

[Rovert19]

I had a very good experience with XFX RMA as well. Sent in a 6850 and received a 7850.

[CatCloud]

wait wouldn't be getting back the wrong type of card be a bad thing.... Now if that one goes bad you'll have a hard time getting that one RMAed. I know its a upgrade, but thats not how a business should work unless they meant to give it to you.

No, same warranty.

For example: my gtx690 not long ago, I went to my retailer and after 20 min I got a 980 instead because 690's stopped selling.

But my warrenty is still the same as it was when I got my 690.

It's possible xfx had no 290's so they gave him the closest in terms of performance.

[CameronDSetty]

their doubled black edition cards are really sexy, if only they had a sexy backplate to match

I know. I really wish it did.

[asim1999]

I had a very good experience with XFX RMA as well. Sent in a 6850 and received a 7850.

and maybe he should wait for Computex. Send the 290X to get a 390X

[Guest]

No, same warranty.

For example: my gtx690 not long ago, I went to my retailer and after 20 min I got a 980 instead because 690's stopped selling.

But my warrenty is still the same as it was when I got my 690.

It's possible xfx had no 290's so they have him the closest in terms of performance.

[CatCloud]

and maybe he should wait for Computex. Send the 290X to get a 390X

no they would give him a 370/380 then, if they don't have the same model they give the closest in terms of performance.

[Clear17Mud]

No, same warranty.

For example: my gtx690 not long ago, I went to my retailer and after 20 min I got a 980 instead because 690's stopped selling.

But my warrenty is still the same as it was when I got my 690.

It's possible xfx had no 290's so they gave him the closest in terms of performance.

I thought about that, but didn't want to edit my post.... Lazyness

[CameronDSetty]

Also im going through an RMA process with Corsair right now for my H100i and they have said for 3 weeks that they have none in their warehouse to send me.

[The Crazed Child]

Weird, some people on this forum have had bad experiences, others have had good experiences with XFX as well.

[MuffinTopMike]

Small companies are usually really good with customer service, whereas with big companies, one employee has to deal with heaps of RMA's...

[Whorax]

It seems like the Radeon companies are really damn generous, more so than Nvidia card companies, for whatever reason.

 

I won that 290X giveaway from AMD on Twitter a while back and I was expecting one of those jet engine sounding 290Xs with the reference cooler (since the giveaway was hosted by AMD themselves), but I got an MSI Lightning 290X instead.

 

I commend AMD and all companies affiliated with AMD only because they're always so great to the consumer. At least in my experience.

 

Kind of makes me a bit upset with myself that I plan on getting a Titan X because every AMD employee I've ever talked to was extremely kind and helpful. Maybe I'll wait till the 390X is released this summer to see how that compares to the Titan X...just for the sake of buying from the company that I believe has the consumers' interest a little more at heart.