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Cant get in contact with Lamptron support

NightMiu
By NightMiu
in Troubleshooting
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I think I'm going insane, I've been trying to reach Lamptron support for over a month without success, I've tried contacting them with two diffrent emails... I'm becoming quite desperate now, as I need a god damn working fan controller. I tought Lamptron was a serious company, lets just say I'm not very impressed.

 

Do you guys have any idea how I can get this **** fixed asap?

Cpu: Intel i7 6700k Mobo: ASUS Maximus VIII Formula Ram: G.Skill RipjawsV 3200Mhz C14 16Gb Gpu: Gigabyte 980ti Case: Phanteks Enthoo EVOLV ATX Psu: EVGA SuperNOVA 850w G2

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Posted

I think I'm going insane, I've been trying to reach Lamptron support for over a month without success, I've tried contacting them with two diffrent emails... I'm becoming quite desperate now, as I need a god damn working fan controller. I tought Lamptron was a serious company, lets just say I'm not very impressed.

 

Do you guys have any idea how I can get this **** fixed asap?

I have no idea so I'm going to take a shot in the dark her.

Have you tried looking for a phone number or an online live chat or any other way to get an instant reply?

Are you sure you've got the right emails?

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Posted

They don't really have a number on their site...
I find the best way to get through to a company is to harass them on twitter.

 

Spoiler

I7 4790K @4.5 Ghz 1.294V

VALIDATION, MSI Z97 Gaming 7, 24GB DDR3 1600, Asus Strix 1070 8GB OC@ 2.2Ghz, Corsair graphite series 760T (Black), Cooler master V850, NH-D15 w/LNA ,1TB Samsung 850 Evo,  480GB Sandisk Ultra II SSD, 3TB Seagate Barracuda x 3, 1 TB WD Passport (Backup drive), 2 TB WD Passport (Backup Drive 2),  Windows 10 Pro x64 (uhg), Logitech G900 Chaos (Main), Steelseries Rival (FADE) (Courtesy of Edzel Yago, Thanks Ed), Steelsieres Rival 300 Hyperbeast Special Edition, Coolermaster Quickfire TKL (MX Blue), Razer Blackwidow Tournament edition (Greens).  Audio: Sennheiser HD598 SE, Edifier S1000DB, AudioEngine D1 DAC; Yamaha MG06X Mixer & AudioTechnica AT2020.

 

Phones; Daily drivers: Nexus 6P 64GB/iPhone 6 (Music), Apple Watch, Apple AirPods.

Laptop: 2015 Macbook Pro 13, 8GB of RAM, 2.7Ghz i5, 240GB Apple SSD. 

 

Spoiler

Plex Server: i7 3770, Gigabyte Board, 16GB DDR3 1600, Asus Strix GTX 1050ti 4GB, 120GB SSD Boot Drive, 8 x 3TB Seagate Barracuda, Rosewill RSV-R4000 With 2 Rosewill Hot Swap 4x Backplane Bays, 1050 Watt Corsair HX Series PSU,Hyper T2, Windows 10 Pro 

 

I also do Youtube, check me out!

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I have no idea so I'm going to take a shot in the dark her.

Have you tried looking for a phone number or an online live chat or any other way to get an instant reply?

Are you sure you've got the right emails?

They have neither a live chat nor a phone number. Their site uses a ticket system, they have updated their "support interface" since my last email, but now with the new one my messages are stuck on "sending" in their system. Here is a link to their new "glorious" support system http://www.lamptron.com/support/

 

They don't really have a number on their site...

I find the best way to get through to a company is to harass them on twitter.

I might end up doing that, but it shouldn't be something I need to do in the first place.

Cpu: Intel i7 6700k Mobo: ASUS Maximus VIII Formula Ram: G.Skill RipjawsV 3200Mhz C14 16Gb Gpu: Gigabyte 980ti Case: Phanteks Enthoo EVOLV ATX Psu: EVGA SuperNOVA 850w G2

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Posted

They have neither a live chat nor a phone number. Their site uses a ticket system, they have updated their "support interface" since my last email, but now with the new one my messages are stuck on "sending" in their system. Here is a link to their new "glorious" support system http://www.lamptron.com/support/

 

I might end up doing that, but it shouldn't be something I need to do in the first place.

Complain to them about that. Bitch. Make a fuss. If they have any PR sense, they will bend over for you.

If not, contact the BBB.

 

Spoiler

I7 4790K @4.5 Ghz 1.294V

VALIDATION, MSI Z97 Gaming 7, 24GB DDR3 1600, Asus Strix 1070 8GB OC@ 2.2Ghz, Corsair graphite series 760T (Black), Cooler master V850, NH-D15 w/LNA ,1TB Samsung 850 Evo,  480GB Sandisk Ultra II SSD, 3TB Seagate Barracuda x 3, 1 TB WD Passport (Backup drive), 2 TB WD Passport (Backup Drive 2),  Windows 10 Pro x64 (uhg), Logitech G900 Chaos (Main), Steelseries Rival (FADE) (Courtesy of Edzel Yago, Thanks Ed), Steelsieres Rival 300 Hyperbeast Special Edition, Coolermaster Quickfire TKL (MX Blue), Razer Blackwidow Tournament edition (Greens).  Audio: Sennheiser HD598 SE, Edifier S1000DB, AudioEngine D1 DAC; Yamaha MG06X Mixer & AudioTechnica AT2020.

 

Phones; Daily drivers: Nexus 6P 64GB/iPhone 6 (Music), Apple Watch, Apple AirPods.

Laptop: 2015 Macbook Pro 13, 8GB of RAM, 2.7Ghz i5, 240GB Apple SSD. 

 

Spoiler

Plex Server: i7 3770, Gigabyte Board, 16GB DDR3 1600, Asus Strix GTX 1050ti 4GB, 120GB SSD Boot Drive, 8 x 3TB Seagate Barracuda, Rosewill RSV-R4000 With 2 Rosewill Hot Swap 4x Backplane Bays, 1050 Watt Corsair HX Series PSU,Hyper T2, Windows 10 Pro 

 

I also do Youtube, check me out!

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