Friend's computer BSOD'ing semi-regularly

[Josni]

Hey LTT,

 

My friend's PC has been BSOD'ing a lot the past few months. I'm not really sure how to analyze BSODs, so i just googled the error code and tried the top google solutions to the problem, but it hasn't really been fixed. We're talking like 20 BSODs over the past few months. I've attached some of them in a .zip file here: https://www.dropbox.com/s/vr1e7e9af1nmych/Minidumps.zip?dl=0

They're not the same error code every time, but the error code is always seemingly pointing towards ntoskrnl.exe... maybe there's some more stuff in the dump files, but as I said, I dunno really how to analyze them much.

 

Things I've done:

 

Updated every driver I could find for this PC (It's a Medion P7618)

Changed Anti-Virus (Previously she was using both MSE and AVG at the same time... figured it could be a conflict between those two so uninstalled both and grabbed Avast instead)

Installed Malwarebytes and did a scan (turned up blank)

Checked harddrive using chkdsk

Checked RAM using Windows Memory Diagnostics (can't run memtest86 as I don't actually have her PC here)

Ran Prime95 for an hour or so to stresstest a bit

 

I haven't updated BIOS at all, as I don't have the PC here, everything I've done has been done through Teamviewer... But looking online I couldn't find any official BIOS updates at all.

 

At this point I'm starting to give up on finding a solution... So hopefully you guys can help me out here

 

 

[Enderman]

did he change any storage drives in the PC?

have you tried reinstalling windows?

[JeffreyEagan]

All of these BSOD's are caused by ntoskrnl.exe One was caused by ntoskrnl.exe and win32k.sys.These are two heavily important files, so if they're damaged, or corrupt, you are going to have to reinstall windows.

[Josni]

I'll tell her that, thanks. No, there has been no storage drives changed or anything in this PC.