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AMD ticket , how to respond

raff96
By raff96
in CPUs, Motherboards, and Memory
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Go to solution Solved by i_build_nanosuits,

i would go with least expensive one , i'm a studend and i don't want to spend too much

MSI 970 GAMING

Asrock 970 Performance

Gigabyte 970A-UD3P

ASUS M5A97 EVO

 

Those are the cheapest they are 6 and 8 phase motherboards with good vrm's and mosfets, those are up to the task of supporting and overclocking your 4 module FX chip...anything cheaper will trottle and/or fail.

 

In order from best to ''worst'' would be:

Asrock 970 Performance ---> new motherboards, awesome power delivery system

Asus M5A97 EVO ---> 6 phase motherboard but features top of the line components

Gigabyte 970A-UD3p ---> 8 phase board using a doubler, very poor uefi is the reason it's lower on the list...good motherboard otherwise, owned one myself...good for overclocking up to 1.48v no trottle.

MSI 970 Gaming --> this one is only a 6 phase board and the vrm's are still somewhat cheap...you will manage to get vrm trottling on this board if you try hard enough (1.45v and up)

 

That being said my friend i feel bad for you and honestly overclocking AMD FX CPU will always only bring such a small performance improvement that's it's hardly worth your time and money.

IMHO you'd be much better to just lock your chip at around 3.8ghz and go into manual voltage mode and try lowering the voltage as much as you can while remaining stable (doing stress testing.)

that way the motherboard will be under much less stress and the chip should not trottle and you should get steady performance out of your CPU...that's what i would do until you can afford an intel i5.

 

AMD FX cores are very old and slow and inneficient and the performance difference between say 3.8ghz and 4.8ghz is much smaller than you'd think...

especialy when it comes to gaming and other applications that use only 3 or 4 cpu threads.

Posted

so , i have problems with my cpu , i have a amd fx 8350 and i keep having fps drops in every game(see here) , so i contacted amd to find out what should i do .and they responded me after 2 days  , here's the response , even by entering my cpu model etc in the description  they still told me that i have a problem with my gpu , so i want to aswer them to say again that it's not the gpu but i can't find the way to do that , i have a ticket number but the site doesn't have a place to put it , i don't have links to the ticket .

what should i do ?

 

ps: pardon my english .

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https://linustechtips.com/topic/304752-amd-ticket-how-to-respond/
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You'll have to watch CPU/GPU utilization charts (of your own system) to single out the culprit component.

 

If both CPU GPU load go down during those spikes, its probably a CPU issue.

 

If only GPU load goes down, theres nothing wrong with your CPU, and its probably the GPU or graphics driver. 

i know that is the cpu , because i swaped it for an old 4170 , and i noticed a big improvment , it does a bit of bottleneck , but i don't have lag spikes. 

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The best way to prove it's not the gpu would be making a video where you show you get the same lag spikes on a different gpu.

 

i changed the gpu because i was having spikes with my 7870 , but i still got the with my r9 280x. it's the cpu

Then use the warranty and RMA the 8350 if you still can.

 

If the warranty has expired, AMD is under no obligation to replace your item.

 

AMD support will try to figure out your issue, but without more technical details of your problem there's only so much they can do.

yes , i know i can do that but i want to respond to amd ticket.

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i changed the gpu because i was having spikes with my 7870 , but i still got the with my r9 280x. it's the cpu

 

Exactly, now all you have to do is show them it happens with both gpus.

Don't ask to ask, just ask... please 🤨

sudo chmod -R 000 /*

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but how should i repond to the ticket to even try to do that !?

 

Can't you enbed a video in your e-mail? Either way if you simply say it, they should believe you, after all you're asking for help, not for a refund.

Don't ask to ask, just ask... please 🤨

sudo chmod -R 000 /*

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but is that a no-reply mail ? or that's the mail to reply for the ticket ? 

 

I'm pretty sure you can reply to it, it clearly says "in order to update this service request, PLEASE RESPOND" ;)

Don't ask to ask, just ask... please 🤨

sudo chmod -R 000 /*

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I've read both topics and i can't find one thing. TEMPS!

Install HWMonitor..let it run in the background..play something...post a screenshot with the temps. It could be anything overheating..from CPU to NB to VRM...

I exclude the GPU...I mean the 280X is a strong card, and the Vapor-X Tri-X cooler from Sapphire is one of, if not the best coolers out there.

 

 

Look at my config in the sig...I'm playing CS:GO with no problems on 1440x900. Tried 1080p on the TV..still consistent performance. 

The kind of lag that you're experiencing is most likely due to an overheat. 

MARS_PROJECT V2 --- RYZEN RIG

Spoiler

 CPU: R5 1600 @3.7GHz 1.27V | Cooler: Corsair H80i Stock Fans@900RPM | Motherboard: Gigabyte AB350 Gaming 3 | RAM: 8GB DDR4 2933MHz(Vengeance LPX) | GPU: MSI Radeon R9 380 Gaming 4G | Sound Card: Creative SB Z | HDD: 500GB WD Green + 1TB WD Blue | SSD: Samsung 860EVO 250GB  + AMD R3 120GB | PSU: Super Flower Leadex Gold 750W 80+Gold(fully modular) | Case: NZXT  H440 2015   | Display: Dell P2314H | Keyboard: Redragon Yama | Mouse: Logitech G Pro | Headphones: Sennheiser HD-569

 

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I've read both topics and i can't find one thing. TEMPS!

Install HWMonitor..let it run in the background..play something...post a screenshot with the temps. It could be anything overheating..from CPU to NB to VRM...

I exclude the GPU...I mean the 280X is a strong card, and the Vapor-X Tri-X cooler from Sapphire is one of, if not the best coolers out there.

 

 

Look at my config in the sig...I'm playing CS:GO with no problems on 1440x900. Tried 1080p on the TV..still consistent performance. 

The kind of lag that you're experiencing is most likely due to an overheat. 

 

cpu temp is not a problem , i never get above 65 c 

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65 is a problem if that's package temp mate.........

MARS_PROJECT V2 --- RYZEN RIG

Spoiler

 CPU: R5 1600 @3.7GHz 1.27V | Cooler: Corsair H80i Stock Fans@900RPM | Motherboard: Gigabyte AB350 Gaming 3 | RAM: 8GB DDR4 2933MHz(Vengeance LPX) | GPU: MSI Radeon R9 380 Gaming 4G | Sound Card: Creative SB Z | HDD: 500GB WD Green + 1TB WD Blue | SSD: Samsung 860EVO 250GB  + AMD R3 120GB | PSU: Super Flower Leadex Gold 750W 80+Gold(fully modular) | Case: NZXT  H440 2015   | Display: Dell P2314H | Keyboard: Redragon Yama | Mouse: Logitech G Pro | Headphones: Sennheiser HD-569

 

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never above 65c in the summer and never above 54 c in the winter . right now while playing i have from 44 to 48 c

My 8350 never went over 55c in the summer on a stock cooler.

Just run MSI afterburners on screen display showing the CPU and GPU useage take a screenshot and reply to them

What game is this on?

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My 8350 never went over 55c in the summer on a stock cooler.

Just run MSI afterburners on screen display showing the CPU and GPU useage take a screenshot and reply to them

What game is this on?

the stock cooler of the 8350 is shit , you can't get those temps unless you live in the north pole. and i already did a gpu usage in the games here

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never above 65c  in the summer and never above 54 c in the winter . right now while playing i have from 44 to 48 c 

CPUTIN(socket, indirectly influenced by the cooler)

 

or 

 

Package(actual cores, directly influenced by the cooler)?

 

If those are the temps..then they're good..

 

Is it that hard to post a screenshot with HWMonitor? Maybe we can spot something we haven't thought of yet, like a high VRM temp, NB temp etc.

MARS_PROJECT V2 --- RYZEN RIG

Spoiler

 CPU: R5 1600 @3.7GHz 1.27V | Cooler: Corsair H80i Stock Fans@900RPM | Motherboard: Gigabyte AB350 Gaming 3 | RAM: 8GB DDR4 2933MHz(Vengeance LPX) | GPU: MSI Radeon R9 380 Gaming 4G | Sound Card: Creative SB Z | HDD: 500GB WD Green + 1TB WD Blue | SSD: Samsung 860EVO 250GB  + AMD R3 120GB | PSU: Super Flower Leadex Gold 750W 80+Gold(fully modular) | Case: NZXT  H440 2015   | Display: Dell P2314H | Keyboard: Redragon Yama | Mouse: Logitech G Pro | Headphones: Sennheiser HD-569

 

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Do you still have warranty? where did you buy it from? also are you sure it's the CPU?

Post CPU/GPU a usage screenshot, you can use MSI afterburner for that.

i swaped cpu and gpu and i only noticed no lag spikes with a different cpu:

i first swapped the r9 280x for a 7870 and the lag spikes were still there, then i changed the cpu to a amd fx 4170 with the r9 280x and i noticed no lag spikes , then i changed the gpu to the 7870 and i noticed no lag spikes then i changed motherboard and repeated all test , nothing changed.

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i swaped cpu and gpu and i only noticed no lag spikes with a different cpu:

i first swapped the r9 280x for a 7870 and the lag spikes were still there, then i changed the cpu to a amd fx 4170 with the r9 280x and i noticed no lag spikes , then i changed the gpu to the 7870 and i noticed no lag spikes then i changed motherboard and repeated all test , nothing changed.

The FX8350 requires a lot more power than the 4170, what PSU do you have?

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corsair cx750m 

Definitely not a psu problem then, I would just send back the CPU

 

--- Just noticed you are italian ---

Dove hai comprato il processore, hai ancora la garanzia? a questo punto chiederei la restituzione se ne hai la possibilità

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