HDD keeps randomly stopping

[sid0195]

For the past couple days my HDD stops working and i go into a BSOD saying critcal process died, so today i reinstalled windows 8.1 and now i realized what was happening, whenever my pc freezes the HDD led on my case goes off, sometimes within 5 secs of the boot the HDD just stops working. Any clue how i can fix this? My HDD is a WD 1TB Mainstream and its LESS then 1 year old.

[-ism]

Shouldn't it still be under warranty if it's less than a year old? I would RMA it. Try it in a friend's PC first though to make sure it's the HDD. It probably is.

[Boink]

Sounds like a defect in the HDD. Given its age it should still be under warranty.

[SuperSoph_WD]

Hey there, @sid0195! 

 

I'm truly sorry to hear about your WD drive!

I'd advice you to back up the data on that drive ASAP! You can try it in another computer or with a different SATA cable and see how it will react.

The recommended thing to do here is to test the drive using Data LifeGuard Diagnostics:

http://support.wdc.com/product/download.asp?groupid=810 

It might fix the problem for you if it's some sort of corrupt data or not. If it passes the tests and still freezes, the HDD might have some sort of a physical damage. 

If the Extended test fails at any some point, I'd recommend contacting our tech support and RMA-ing your drive. 

You should be able to get a replacement, because it's still under warranty. 

Here are the contacts: http://support.wdc.com/contact/contact.asp?lang=en

Here's a link that explains how to prepare your drive for RMA: http://wdc.custhelp.com/app/answers/detail/a_id/8

 

Keep me posted and good luck! 

SuperSoph_WD 

[sid0195]

 

Hey there, @sid0195! 

 

I'm truly sorry to hear about your WD drive!

I'd advice you to back up the data on that drive ASAP! You can try it in another computer or with a different SATA cable and see how it will react.

The recommended thing to do here is to test the drive using Data LifeGuard Diagnostics:

http://support.wdc.com/product/download.asp?groupid=810 

It might fix the problem for you if it's some sort of corrupt data or not. If it passes the tests and still freezes, the HDD might have some sort of a physical damage. 

If the Extended test fails at any some point, I'd recommend contacting our tech support and RMA-ing your drive. 

You should be able to get a replacement, because it's still under warranty. 

Here are the contacts: http://support.wdc.com/contact/contact.asp?lang=en

Here's a link that explains how to prepare your drive for RMA: http://wdc.custhelp.com/app/answers/detail/a_id/8

 

Keep me posted and good luck! 

SuperSoph_WD 

Hey SuperSoph_WD, i took the extended test and it all seems to be fine. Could it be my SATA cable?

[SuperSoph_WD]

Hey SuperSoph_WD, i took the extended test and it all seems to be fine. Could it be my SATA cable?

Hi again, @sid0195! 

 

Yes, it's totally possible that the problem is with the SATA cable itself. 

Did you tried with a different computer as well?

You can also try swapping the SATA ports, because it might be the port on the mobo that's causing this. 

 

Keep me posted! Good luck!

SuperSoph_WD