Virus or Malware issues

[techenthused73]

Hi,

 

Any help would be appreciated.  I have had this happen twice now.  Today I started my pc and it went past the Windows 8 logon and then did not display the desktop.  I was able to use the Windows 8 OS disk to boot to the desktop in Safe Mode.  From there I ran a Malwarebytes system scan and it found nothing.  So I did a restore point from Windows and that succeeded.  However Norton told me all the protection items were disabled.  Also the website protection function in Malwarebytes was disabled and I could not run the "Fix Now" option.  So I did another system restore point to an earlier time and that succeeded.  However it seemed Norton Internet Security program did not come up at all and was not displayed in the system tray.  Malwarebytes was still not working right.  So I did a full restore from a system image done on 7-12 and now everything is working right.  However today is the second time I have had to do this in a weeks time.  I had to do this last Tuesday. 

What could be happening?  As far as I know I have not gone to any malicious websites (no porn, etc.) and only have programs I have paid for.  Malwarebytes, Malwarebytes Anti-Exlploit, Norton Internet Security.   I always get the latest Windows Updates and protection program updates. 

 

 

Any of these installed programs have issues?  What is the Intel Identity Protection plug in for Firefox? Is this a legit safe plug in.  I just removed Bing Bar from Internet Explorer.

 

Norton Internet Security

Sony Vegas Movie Studio

Malwarebytes

Malwarebytes Anti Exploit

Steam

Origin

CrashPlan

Microsoft Office 2010

Cyberlink Power DVD Ultra

Firefox

Internet Explorer

Bing Bar

Logitech Gaming Software

Adobe

Nvidia GeForce Experience

Powerchute APC

[TheKDub]

eww get rid of norton and gt something such as avast.

[Speedbird]

Adobe what? Reader?

[seiny]

That is strange come to think of it, since you already have mbam, do you use torrent applications? - You can try the methods in this thread:

 

http://linustechtips.com/main/topic/90213-malware-removal-guide/

[techenthused73]

That is strange come to think of it, since you already have mbam, do you use torrent applications? - You can try the methods in this thread:

 

http://linustechtips.com/main/topic/90213-malware-removal-guide/

No I don't use any torrent applications.  I'm not into downloading any media for free (illegal).

[techenthused73]

Adobe what? Reader?

Yes. Adobe Reader and Adobe Flash 14.

[Speedbird]

Yes. Adobe Reader and Adobe Flash 14.

Okay. And yes, check out that malware removal guide that @seiny linked above.

[techenthused73]

Okay. And yes, check out that malware removal guide that @seiny linked above.

Ran the Junkware removal tool that runs in a command window and it did this:

 

~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4}

~~~ Files

~~~ Folders

~~~ FireFox

Successfully deleted: [File] C:\Users\John-8\AppData\Roaming\mozilla\firefox\profiles\zfj1s50u.default\searchplugins\safesearch.xml

 

The TDSSkiller from Kapersky did not find any rootkits.

 

[techenthused73]

Ran the Junkware removal tool that runs in a command window and it did this:

 

~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4}

~~~ Files

~~~ Folders

~~~ FireFox

Successfully deleted: [File] C:\Users\John-8\AppData\Roaming\mozilla\firefox\profiles\zfj1s50u.default\searchplugins\safesearch.xml

 

The TDSSkiller from Kapersky did not find any rootkits.

 

The Search Scopes turned out to be needed and Internet Explorer reset the default search engine to Bing

[techenthused73]

It turns out the safesearch.xml is just a search option I belive that Norton puts as an option for the Firefox search window.  Ran the Junk Removal cleaner and it did not show anything in thet search results.  It must be a specific website or ad.  I installed the ADblock extension for Firefox.  I had had this once but when installing Windows 8 I had fogotten the name of it.