help! worst imaginable problem, no internet!

[Kyuubixchidori]

Hey everyone. so today there was a massive power outage. power came on half a hour ago, but my internet is not working. 

 

the modem is a Motorola surfboard. it gets stuck on a blinking blue light that represents that it cannot receive any data. any way to fix this or farther diagnose the issue? 

[Sharif]

call your ISP maybe?

or did you restart your mobo  modem

[mrogicom]

pull out the power plug of the modem in 1 min at least

 

then plug it in again, and wait for it to boot up

[Kyuubixchidori]

call your ISP maybe?

or did you restart your mobo  modem

Have restarted it, will call shortly. you know how tech support is though. 

pull out the power plug of the modem in 1 min at least

 

then plug it in again, and wait for it to boot up

okay. Ill try longer. wish me luck.

[mrogicom]

Have restarted it, will call shortly. you know how tech support is though. 

okay. Ill try longer. wish me luck.

If it doesn't work their might be a reset switch.

[Bansh33]

hmmm well it looks like i works perfectly fine since your active on her lol jk

[Sharif]

i know i rather hit my self with the tele then call them 

[Kyuubixchidori]

i know i rather hit my self with the tele then call them 

exactly. Im using my phone as a tether right now, but i been using it as a tether all day for my laptop and tablet, so. doesnt look good when you put on a couple gigs in one day on your data plan

[Hans Christian | Teri]

Wow, Motorola Surfboard, that is oldschool!

[Kyuubixchidori]

Wow, Motorola Surfboard, that is oldschool!

http://www.bestbuy.com/site/motorola-surfboard-extreme-docsis-3-0-wireless-n-cable-modem-and-gigabit-router/9962417.p 

 

because thats ancient:P

I think ill just wait until my dad gets home to call comcast, because it seems to be their end 

[Hans Christian | Teri]

http://www.bestbuy.com/site/motorola-surfboard-extreme-docsis-3-0-wireless-n-cable-modem-and-gigabit-router/9962417.p 

 

because thats ancient:P

I think ill just wait until my dad gets home to call comcast, because it seems to be their end 

 

Haha, I was thinking of this one which was our first cable modem.

 

[brob]

Hey everyone. so today there was a massive power outage. power came on half a hour ago, but my internet is not working. 

 

the modem is a Motorola surfboard. it gets stuck on a blinking blue light that represents that it cannot receive any data. any way to fix this or farther diagnose the issue? 

 

Could be your ISP. Could be the carrier your ISP uses. Possibly the modem was zapped if there was a spike just before the power outage or upon power restoration (did you turn off the modem when the power failed?).

[Kyuubixchidori]

Could be your ISP. Could be the carrier your ISP uses. Possibly the modem was zapped if there was a spike just before the power outage or upon power restoration (did you turn off the modem when the power failed?).

probably the ISP. and no it was not unplugged, but there is a warranty on the power strip that covers all electronics its plugged into, so im not to worried about it being zapped.

[brob]

probably the ISP. and no it was not unplugged, but there is a warranty on the power strip that covers all electronics its plugged into, so im not to worried about it being zapped.

 

Warranties do not stop spikes. Nor can most power strips clamp fast enough to stop spikes caused by lightning or major power equipment failure.

[ManIkWeet]

Comcast? Hmm there was a thing going on on twitter lately... #comcastdoesntcare

[Kyuubixchidori]

Warranties do not stop spikes. Nor can most power strips clamp fast enough to stop spikes caused by lightning or major power equipment failure.

I know, what i meant was that there was it was either a $50K or $500K worth of electronics they would replace guarantee. so if it did fail, it would be covered. 

 

 

turns out cable was also down. duh, its a comcast issue

[Bansh33]

Haha, I was thinking of this one which was our first cable modem.

Hated that pos..... Oh the long nights of random outtages