I have a problem with a client

[XxK3V1NxX]

A few days ago, a client came in and asked me to upgrade the components in a Cougar MX311 Mesh case. I performed a clean installation, but when I went to install the power supply, I realized it wouldn't fit. 
The problem is that the power supply is a generic HP model, which I've attached in the image below, and the client doesn't want to replace it. What should I do now that I'm in this situation?

 

[Hinjima]

8 minutes ago, XxK3V1NxX said:

A few days ago, a client came in and asked me to upgrade the components in a Cougar MX311 Mesh case. I performed a clean installation, but when I went to install the power supply, I realized it wouldn't fit. 
The problem is that the power supply is a generic HP model, which I've attached in the image below, and the client doesn't want to replace it. What should I do now that I'm in this situation?

 

 

I struggle to follow.

Who bought the generic HP model PSU? You, the client or was it already installed in the old case and he wants it moved over to the Cougar case?

[XxK3V1NxX]

3 minutes ago, Hinjima said:

Me cuesta seguirlo.

¿Quién compró la fuente de alimentación genérica HP? ¿Tú, el cliente, o ya estaba instalada?

The client has an old PC with all the components. He brought me the new case and his PC so I could transfer them. He bought the case at another store, and from what I can see, the power supply isn't a standard ATX. But he absolutely wants to use that power supply because, according to him, he doesn't have the money.

[Hinjima]

1 minute ago, XxK3V1NxX said:

The client has an old PC with all the components. He brought me the new case and his PC so I could transfer them from one PC to the other. He bought the case at another store, and from what I can see, the PSU is not standard ATX.

Did you make absolutely sure that the HP PSU does not fit in the Cougar case?

If so, did you explain to him that the old PSU is not comaptible with the new case as its a propriatery HP model and he would have to buy a new compatible ATX PSU?

 

 

[XxK3V1NxX]

2 minutes ago, Hinjima said:

¿Te aseguraste completamente de que la fuente de alimentación HP no encaja en el chasis del Cougar?

Si es así, ¿le explicó que la fuente de alimentación antigua no es compatible con el nuevo gabinete ya que es un modelo propietario de HP y que tendría que comprar una nueva fuente de alimentación ATX compatible?

 

 

I explained it to him, but I don't think he understands. I'll call him to my office tomorrow to show him.
I already thought the font looked strange when I took it out of its original case.

[Hinjima]

11 minutes ago, XxK3V1NxX said:

I explained it to him, but I don't think he understands. I'll call him to my office tomorrow to show him.
I already thought the font looked strange when I took it out of its original case.

Then make sure he understands.  I don't think its fair for you to go out of your own pocket to buy a PSU that fits in the case but I also understand the client/customer side of it as well.

This is also something you can learn from as well as in the future you make sure to check every detail before doing a job.

 

The question is also, did you only swap the components from the old case to the new case?
Will a standard ATX PSU fit with the current components if it uses propriatery HP connections?

[XxK3V1NxX]

1 minute ago, Hinjima said:

Asegúrate de que lo entienda. No creo que sea justo que gastes tu dinero en comprar una fuente de alimentación que quepa en la caja, pero también entiendo la parte del cliente.

Esto también es algo que puedes aprender y en el futuro debes asegurarte de verificar cada detalle antes de realizar un trabajo.

 

La pregunta también es: ¿solo cambiaste los componentes de la caja antigua a la nueva? ¿
Una fuente de alimentación ATX estándar encajará con los componentes actuales si usa conexiones propietarias de HP?

It's strange, because components like the motherboard and others are mounted in the case just like any other component. The problem is only with the power supply, so tomorrow I'll show him the issue and ask what he want to do. I already installed a Sentey ATX power supply I had lying around, and it worked perfectly.

[Hinjima]

1 minute ago, XxK3V1NxX said:

It's strange, because components like the motherboard and others are mounted in the case just like any other component. The problem is only with the power supply, so tomorrow I'll show him the issue and ask what he want to do. I already installed a Sentey ATX power supply I had lying around, and it worked perfectly.

Strange! But a situation that can be sorted out  

Great that everything worked with a standard ATX PSU, this is also something you can show the customer.

[XxK3V1NxX]

1 minute ago, Hinjima said:

¡Qué extraño! Pero es una situación que se puede solucionar. 

Genial que todo haya funcionado con una fuente de alimentación ATX estándar, esto también es algo que puedes mostrarle al cliente.

Thank you so much for helping me think things through a bit, as I wasn't sure if the problem was me because I slept very little, or if it was actually the component.

[Skiiwee29]

With it being an HP proprietary PSU the cables are likely proprietary as well and a standard ATX PSU will likely not work anyways. 

[manikyath]

resolution is simple:

 

cant be done. return everything to original, only bill the work you've been able to complete.

[jaslion]

12 hours ago, XxK3V1NxX said:

The client has an old PC with all the components. He brought me the new case and his PC so I could transfer them. He bought the case at another store, and from what I can see, the power supply isn't a standard ATX. But he absolutely wants to use that power supply because, according to him, he doesn't have the money.

Ok then just say can't be done. Its different psu or no build transfer at all. If declined just bill your hours spent and call it a day.

The client asked you to do X, you started doing X, ran into issue Y, client does not want you to fix issue Y caused by nobodies fault really, you cannot complete task X due to Y so you end task X and charge for the hours of time it cost you to stop doing task X due to the customer not wanting to fix Y.

 

If you do the for free out of your own pocket stuff you WILL be taken advantage off, lose money and eventually get some VERY hard and usually costly life lessons. See it as a learning experience and also a case of using the "I shall look into this if it is possible and proceed with the work, any work I do will be charged regardless of result" sentence.

[XxK3V1NxX]

Hola, gracias por tus comentarios y las soluciones aportadas.

Solo quería informarle que el 1 de enero, el cliente me dio el dinero para terminar de ensamblar todo correctamente después de que le expliqué el problema con su otra fuente de alimentación.

Muchas gracias y espero que hayas pasado unas felices fiestas. (I don't know how to say it in the plural)

 

 

[Hinjima]

7 minutes ago, XxK3V1NxX said:

Hola, gracias por tus comentarios y las soluciones aportadas.

Solo quería informarle que el 1 de enero, el cliente me dio el dinero para terminar de ensamblar todo correctamente después de que le expliqué el problema con su otra fuente de alimentación.

Muchas gracias y espero que hayas pasado unas felices fiestas. (I don't know how to say it in the plural)

 

 

Glad to hear that it all got sorted in the end  

This is just a part of doing business! From time to time you will encounter obstacles.

 

Happy New Year and best of luck going forwards.