Random black screen

[Dunne Djan]

Hi

When I'm on my pc, at certain random moments, both of my monitors go black and turn off because there is no DP connection anymore. My pc stays on and sometimes (not always) the fans of my GPU are going at 100% fan speed.
It's really annoying because I can't do anything except for turning my PC off and restart it. 
I got a RTX 4070 Ti Super and got 2 MSI monitors plugged in to it. My GPU is connected to my PSU (850w) with 2 seperate Pcie cables. I tried fixing it with downloading the latest nvidia driver, yet no luck. 

 

Anyone knows a solution to this? It started happening 3 days ago. It occurs at random moments.

[DNooby]

I'm hoping it's software related, so let's start there

If you have any overclocking done, revert it for now

I'd also try rolling back the drivers to when it was last stable / before it was happening ( in case it started after a certain update )
Are you on windows 11?
What MB do you have and when was the last time you updated the BIOS?

How old is the PC? did you recently build it?
edit: Also what power supply do you have? is it single or multi rail

[Dunne Djan]

1 hour ago, DNooby said:

I'm hoping it's software related, so let's start there

If you have any overclocking done, revert it for now

I'd also try rolling back the drivers to when it was last stable / before it was happening ( in case it started after a certain update )
Are you on windows 11?
What MB do you have and when was the last time you updated the BIOS?

How old is the PC? did you recently build it?
edit: Also what power supply do you have? is it single or multi rail

PSU: Corsair RM850
Windows 11
No overclocking

Motherboard: MSI Z690-A Wifi
The GPU was purchased begin February. That was also the time that I updated my BIOS 
 

[DNooby]

7 minutes ago, Dunne Djan said:

The GPU was purchased begin February. That was also the time that I updated my BIOS 

I assume you ran DDU and removed all previous drivers and fragments of the old GPU?

[Dunne Djan]

3 minutes ago, DNooby said:

I assume you ran DDU and removed all previous drivers and fragments of the old GPU?

Yes I think so

[Dunne Djan]

3 minutes ago, DNooby said:

I assume you ran DDU and removed all previous drivers and fragments of the old GPU?

also, everything worked fine till now. It is super random and the last time it occured was when I created this topic

[DNooby]

17 minutes ago, Dunne Djan said:

Yes I think so

just triple checking since there was some uncertainty in the answer, you ran this tool specifically? https://www.guru3d.com/download/display-driver-uninstaller-download/

Yeah that is odd, it dropping into safe mode and running the fans at 100% isn't a great sign... I'm really hoping it's not the GPU itself, you bought it new or used? usually that happens if there are driver issues or hardware ones, that's why I'm pushing the DDU step so hard

Does it happen under load or randomly? like when running FurMark / gaming vs web browsing
Are the temps ok?
No overclocking?

Just thinking out loud... possible causes
* PSU issues / cables / connections
* Drivers / BIOS
* Severe software conflictions ( corruption, broken drivers / overlay handling, windows 11 being a PITA? )
* A short somewhere in the case / MB ( exposed grommet or case pieces touching the MB / card / connection where it shouldn't )

[Ebony Falcon]

The latest drivers from nvdia are fucked, if your not playing any new games go back to a pre 50 series driver, I had same issue with my 70ti super 

[Dunne Djan]

1 hour ago, Ebony Falcon said:

The latest drivers from nvdia are fucked, if your not playing any new games go back to a pre 50 series driver, I had same issue with my 70ti super 

oh really?

 

[Ebony Falcon]

Just now, Dunne Djan said:

oh really?

 

Yeah man, I updated to the 70ti update and the screen went off on install and didn’t come back  

[Dunne Djan]

1 hour ago, DNooby said:

just triple checking since there was some uncertainty in the answer, you ran this tool specifically? https://www.guru3d.com/download/display-driver-uninstaller-download/

Yeah that is odd, it dropping into safe mode and running the fans at 100% isn't a great sign... I'm really hoping it's not the GPU itself, you bought it new or used? usually that happens if there are driver issues or hardware ones, that's why I'm pushing the DDU step so hard

Does it happen under load or randomly? like when running FurMark / gaming vs web browsing
Are the temps ok?
No overclocking?

Just thinking out loud... possible causes
* PSU issues / cables / connections
* Drivers / BIOS
* Severe software conflictions ( corruption, broken drivers / overlay handling, windows 11 being a PITA? )
* A short somewhere in the case / MB ( exposed grommet or case pieces touching the MB / card / connection where it shouldn't )

It just happened. I was on my phone and just google chrome was opened. My monitors shut down, pc still on, the fans were not at 100% but eventually it turned back on but my pc restarted. 

I didn't use a DDU I think, but everything worked fine after the gpu was installed. 

[Dunne Djan]

 

 

Maybe this is fixed for the 50 series but not for a 4070ti super?

[DNooby]

3 minutes ago, Dunne Djan said:

I didn't use a DDU I think, but everything worked fine after the gpu was installed. 

This should be your first step then, by far

Even if everything was ok initially

[DNooby]

Download DDU, and a Driver form before the 50 series release

run it -> reboot -> install driver

[Dunne Djan]

1 minute ago, DNooby said:

Download DDU, and a Driver form before the 50 series release

run it -> reboot -> install driver

do I first need to do the DDU and after that instal pre 50 series driver?

 

[DNooby]

yes, in that order

You can find a ton of videos on youtube on how to do it, I think Jaystwocents has covered it a few times ( among otehrs )

[Dunne Djan]

Just now, DNooby said:

yes, in that order

You can find a ton of videos on youtube on how to do it, I think Jaystwocents has covered it a few times ( among otehrs )

I will give it a shot and keep you updated.

[Ebony Falcon]

2 minutes ago, Dunne Djan said:

I will give it a shot and keep you updated.

You can ddu and try the latest driver 

it might be a update issue, but could be ok as a standalone install 

[Dunne Djan]

39 minutes ago, DNooby said:

yes, in that order

You can find a ton of videos on youtube on how to do it, I think Jaystwocents has covered it a few times ( among otehrs )

I did it, and installed the latest driver because the issue occured before that I installed the newest driver. 

[DNooby]

Nice! if it keeps happening we can fully rule out the driver then. But I suspect that might fix it

[Dunne Djan]

32 minutes ago, DNooby said:

Nice! if it keeps happening we can fully rule out the driver then. But I suspect that might fix it

Will let u know

[xg32]

3 hours ago, Dunne Djan said:

.

i would ddu back to 566.xx instead of 572.xx, see if that helps.

[Dunne Djan]

On 3/23/2025 at 9:55 PM, DNooby said:

Nice! if it keeps happening we can fully rule out the driver then. But I suspect that might fix it

Hi, the issue still occurs. I was just browsing on chrome and suddently my screens went black and my gpu was going at 100% fanspeed

[Dunne Djan]

I did a VRAM test → https://github.com/GpuZelenograd/memtest_vulkan  This is the result:
Can someone help me fix this issue because I really don't know what is causing it. Is my GPU failing? or is it software related, how can I know

[DNooby]

mmmm it might not be the driver then, but just in case did you try to DDU back to  566.xx as @xg32 mentioned? the latest nvidia drivers are extra screwy

Have you tried re-seating the GPU?

Did you buy the GPU new?

Does it happen if you only use one monitor?
Have you tried HDMI / DP ( whichever you're not using right now )