Random Restarts

[ChaoticChaosx]

I don't know if this is software (windows 11) related or hardware. Motherboard or PSU. I checked ram by using the memtest86 and one by one then again with both and passed each time. I say motherboard or PSU due to my PSU about to turn 8 years old (EVGA G3 1000w) motherboard pretty new (asrock x670E steel legend) but open box but not used had the plastic on it, packages of NVMe screws, and all other accessories unopened in it as well.

 

I get no BSODs just lose display and then motherboard restarts itself. In bios I had expo on turned it off cause suddenly experiencing this for about a month now.. Updated bios still experience the random restarts this time with everything at stock.

 

Things I haven't done yet is clear CMOS. If it is windows related I'll reinstall. I'm on an open loop so rather do software. I'm not sure what to look at in event viewer for more information. If someone could let know if they need that.

 

I appreciate any and all help. As you can imagine pretty annoying.

[monopoly_hater]

Can you send screenshot of Event Viewer right after one of this reboots? Also is your bios up to date?

[ChaoticChaosx]

10 minutes ago, anirudthelinuxwIzard said:

Can you send screenshot of Event Viewer right after one of this reboots? Also is your bios up to date?

If just did before writing this post it's been on for a couple hours for now. Yes bios is on 2.10 the 3.01 is for 9000 CPU support so didn't think I needed that as the only change. Once I wake from sleep I can get a new one cause I know it'll do the same thing. Does every time.

 

This is newest Event Viewer

 

 

[monopoly_hater]

Click custom views > Administrative Events, then send a screenshot of that.

[ChaoticChaosx]

2 hours ago, anirudthelinuxwIzard said:

Click custom views > Administrative Events, then send a screenshot of that.

Oh okay. Errors on errors which I'm sure is not good.

[PDifolco]

2 hours ago, ChaoticChaosx said:

I don't know if this is software (windows 11) related or hardware. Motherboard or PSU. I checked ram by using the memtest86 and one by one then again with both and passed each time. I say motherboard or PSU due to my PSU about to turn 8 years old (EVGA G3 1000w) motherboard pretty new (asrock x670E steel legend) but open box but not used had the plastic on it, packages of NVMe screws, and all other accessories unopened in it as well.

 

I get no BSODs just lose display and then motherboard restarts itself. In bios I had expo on turned it off cause suddenly experiencing this for about a month now.. Updated bios still experience the random restarts this time with everything at stock.

 

Things I haven't done yet is clear CMOS. If it is windows related I'll reinstall. I'm on an open loop so rather do software. I'm not sure what to look at in event viewer for more information. If someone could let know if they need that.

 

I appreciate any and all help. As you can imagine pretty annoying.

Well what RAM do you have, and other specs ?? Anyway reset CMOS

I'd bet 5:1 it's a RAM issue

[ChaoticChaosx]

3 hours ago, PDifolco said:

Well what RAM do you have, and other specs ?? Anyway reset CMOS

I'd bet 5:1 it's a RAM issue

Tested ram as I mentioned. Is on the QVL list on my motherboard website Other specs are 4080 with waterblock and 2x16gb 6000mhz ram and CPU is 7800x3D also on water of course.

[monopoly_hater]

7 hours ago, ChaoticChaosx said:

Oh okay. Errors on errors which I'm sure is not good.

I can’t read that…. Never mind I looked it up, try this:

 

go to the registry

 

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WINEVT\Channels\Microsoft-Windows-DeviceSetupManager/Admin

"Enabled"=dword:00000000

 

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Device Metadata

"PreventDeviceMetadataFromNetwork"=dword:00000001

[monopoly_hater]

This might mean you need to manually install drivers for new hardware though.

[PDifolco]

10 hours ago, ChaoticChaosx said:

Tested ram as I mentioned. Is on the QVL list on my motherboard website Other specs are 4080 with waterblock and 2x16gb 6000mhz ram and CPU is 7800x3D also on water of course.

QVL don't mean much, on AM5 it frequently happens that RAM works but isn't stable at its rated EXPO speed

Happened to me, I have to run my 6000MT RAM at 5600 to avoid weird bugs/behavior in certain apps, and be able to use MCR without crash

Reduce RAM speed to 5600 and test if you still have crashes

Your error log show unrelated and harmless errors, for crashes look for Critical Errors

[ChaoticChaosx]

4 hours ago, PDifolco said:

QVL don't mean much, on AM5 it frequently happens that RAM works but isn't stable at its rated EXPO speed

Happened to me, I have to run my 6000MT RAM at 5600 to avoid weird bugs/behavior in certain apps, and be able to use MCR without crash

Reduce RAM speed to 5600 and test if you still have crashes

Your error log show unrelated and harmless errors, for crashes look for Critical Errors

I'm need even running expo anymore. 4800 stock. Yesterday I was told to do a test with 3 apps. HWINFO for about 3-5 minutes so temperatures and such stabilize then run PRIME95 and furmark for about 10-15 minutes and give them the CSV file from HWINFO. I can post it here to if you want to have a look at it. I haven't heard back yet. I have no idea how to read it correctly. As for the error log there was critical but I think kernal something or other. I'm typing on my phone this right now as my pc will not stay alive long enough to check.

 

9 hours ago, anirudthelinuxwIzard said:

I can’t read that…. Never mind I looked it up, try this:

 

go to the registry

 

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WINEVT\Channels\Microsoft-Windows-DeviceSetupManager/Admin

"Enabled"=dword:00000000

 

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Device Metadata

"PreventDeviceMetadataFromNetwork"=dword:00000001

I will try anything. As for the new hardware drivers I've done all that once I installed windows. Most needed drivers from my motherboards website, AMD themselves for chipset and NVIDIA of course and what not.

[monopoly_hater]

10 minutes ago, ChaoticChaosx said:

I'm need even running expo anymore. 4800 stock. Yesterday I was told to do a test with 3 apps. HWINFO for about 3-5 minutes so temperatures and such stabilize then run PRIME95 and furmark for about 10-15 minutes and give them the CSV file from HWINFO. I can post it here to if you want to have a look at it. I haven't heard back yet. I have no idea how to read it correctly. As for the error log there was critical but I think kernal something or other. I'm typing on my phone this right now as my pc will not stay alive long enough to check.

 

I will try anything. As for the new hardware drivers I've done all that once I installed windows. Most needed drivers from my motherboards website, AMD themselves for chipset and NVIDIA of course and what not.

No I meant change those registry values.

[ChaoticChaosx]

1 minute ago, anirudthelinuxwIzard said:

No I meant change those registry values.

Oh yeah I just did that. Finally staying on for now. When my pc works the it runs like it should. If you can read a CSV file I can post here. I think it requires python or spreadsheet. I'm not sure if it'll show anything. I posted this on a discord PC tech support server and was told do as I said above. I don't know how reliable it is compared to LTT.

[monopoly_hater]

14 minutes ago, ChaoticChaosx said:

Oh yeah I just did that. Finally staying on for now. When my pc works the it runs like it should. If you can read a CSV file I can post here. I think it requires python or spreadsheet. I'm not sure if it'll show anything. I posted this on a discord PC tech support server and was told do as I said above. I don't know how reliable it is compared to LTT.

Okay post it. Also was the problem resolved? then you should mark whichever post solved it as anwser so others can see it.

[ChaoticChaosx]

43 minutes ago, anirudthelinuxwIzard said:

Okay post it. Also was the problem resolved? then you should mark whichever post solved it as anwser so others can see it.

Okay, I will mark it as solved if I can get it with those settings to turn on and stay on each time.

 

Here the HWINFO log file.

HW.CSV

[ChaoticChaosx]

On 7/22/2024 at 11:12 AM, anirudthelinuxwIzard said:

Okay post it. Also was the problem resolved? then you should mark whichever post solved it as anwser so others can see it.

No fix yet. Might be PSU after all.

crit in event viewer

 

 

[monopoly_hater]

7 hours ago, ChaoticChaosx said:

No fix yet. Might be PSU after all.

crit in event viewer

 

 

Before replacing the PSU, reseat the EPS and ATX connectors a couple of times.

[ChaoticChaosx]

17 minutes ago, anirudthelinuxwIzard said:

Before replacing the PSU, reseat the EPS and ATX connectors a couple of times.

Restarting while writing a reply. Anyway I tried that originally. Also I even thought my zip ties were to tight so redid those as well. Bought a cable that goes from PSU to GPU (4080) and no change. Only thing I can think of related to power (like event viewer says) would be PSU. It is the only thing not new in system after all now hitting 8 years old now. Must've just sudden went bad now. Ain't nothing to buy a new PSU to just see for certainty. Just even afraid to keep booting if that is the culprit.

[monopoly_hater]

6 minutes ago, ChaoticChaosx said:

Restarting while writing a reply. Anyway I tried that originally. Also I even thought my zip ties were to tight so redid those as well. Bought a cable that goes from PSU to GPU (4080) and no change. Only thing I can think of related to power (like event viewer says) would be PSU. It is the only thing not new in system after all now hitting 8 years old now. Must've just sudden went bad now. Ain't nothing to buy a new PSU to just see for certainty. Just even afraid to keep booting if that is the culprit.

Yeah would definitely buy a new PSU. Before that though is it hooked up directly to the wall or a UPS?

[ChaoticChaosx]

On 7/25/2024 at 11:45 PM, anirudthelinuxwIzard said:

Yeah would definitely buy a new PSU. Before that though is it hooked up directly to the wall or a UPS?

On a surge protector power stripe.

[monopoly_hater]

1 hour ago, ChaoticChaosx said:

On a surge protector power stripe.

Then get a new PSU. If you want guidance feel free to ask!

[ChaoticChaosx]

23 hours ago, anirudthelinuxwIzard said:

Then get a new PSU. If you want guidance feel free to ask!

I ordered one today. Since I'm on a dual chamber might as well try the lian li Edge. Seems like it'll much easier to cable manage than my last one. No black and white cables but other than just white sleeved should be fine. Thank you for confirming PSU issue. I do appreciate it. Was hoping just that cause draining my system would've been worse.

[Dfowler89]

I am having a similiar issue but i think i found an answer that worked for me so far fingers crossed, only been a few min now no restart lol. but 

Go to "Settings"

Select "System"

Select "Power and Sleep"

Select "Additional Power Settings"

Select "Choose what the power buttons do"

Select "Change settings currently available"

Ensure that "Turn on fast start up" is deselected (unticked)

Click on "Save Changes"