PC randomly crashing

[Charmeleonnz]

Hi guys

 

A few months ago I buillt a PC for my dad specs are:

MAG B760 TOMAHAWK WIFI

i5 processor 14500

TEAMGROUP T-Create Expert 32 GB (2 x 16 GB) DDR5-6000 CL30 Memory

 Samsung 990 Pro 4 TB M.2-2280 PCIe 4.0 X4 NVME Solid State Drive

be quiet! Pure Power 12 M 650 W 80+ Gold Certified Fully Modular ATX Power Supply

 

Since building it, there has been random crashes, maybe once or twice a month at the start. Now it had starting to happen once a week if not more.

What I have done to try and resolve it is:

• Update bios
• turn off xmp and restore bios to defaults, ram was currently running at 5800mhz
• reseaat memory and cpu
• run mem test on memory all clear
• windows fully up to date with drivers etc
• plug a new psu in it (currently troubleshooting step)

 

I am not sure what is going on, the crashing is random and no bsod just the pc locks up and then crashes, the event log is pretty hopeless just says the pc unecptcly shut down, so cleary it is crashing fast enough to where windows can't even generate a bsod message.

 

I am kinda stuck on what the issue is currently I am thinking potentially psu mobo or cpu. I will know soon if it is the psu as I am trying a different one currently.

 

thanks heaps

Thanks

[Nikol Sahoo..]

What about the thermals of your PC??

50 minutes ago, Charmeleonnz said:

Hi guys

 

A few months ago I buillt a PC for my dad specs are:

MAG B760 TOMAHAWK WIFI

i5 processor 14500

TEAMGROUP T-Create Expert 32 GB (2 x 16 GB) DDR5-6000 CL30 Memory

 Samsung 990 Pro 4 TB M.2-2280 PCIe 4.0 X4 NVME Solid State Drive

be quiet! Pure Power 12 M 650 W 80+ Gold Certified Fully Modular ATX Power Supply

 

Since building it, there has been random crashes, maybe once or twice a month at the start. Now it had starting to happen once a week if not more.

What I have done to try and resolve it is:

• Update bios
• turn off xmp and restore bios to defaults, ram was currently running at 5800mhz
• reseaat memory and cpu
• run mem test on memory all clear
• windows fully up to date with drivers etc
• plug a new psu in it (currently troubleshooting step)

 

I am not sure what is going on, the crashing is random and no bsod just the pc locks up and then crashes, the event log is pretty hopeless just says the pc unecptcly shut down, so cleary it is crashing fast enough to where windows can't even generate a bsod message.

 

I am kinda stuck on what the issue is currently I am thinking potentially psu mobo or cpu. I will know soon if it is the psu as I am trying a different one currently.

 

thanks heaps

Thanks

What about the thermals of your PC??

[Charmeleonnz]

16 minutes ago, Nikol Sahoo.. said:

What about the thermals of your PC??

What about the thermals of your PC??

All fine. Ran a stress test for over 2 hours and max was 70 degrees. When just using it max it would be running around 50.

[podkall]

1 hour ago, Charmeleonnz said:

Hi guys

 

A few months ago I buillt a PC for my dad specs are:

MAG B760 TOMAHAWK WIFI

i5 processor 14500

TEAMGROUP T-Create Expert 32 GB (2 x 16 GB) DDR5-6000 CL30 Memory

 Samsung 990 Pro 4 TB M.2-2280 PCIe 4.0 X4 NVME Solid State Drive

be quiet! Pure Power 12 M 650 W 80+ Gold Certified Fully Modular ATX Power Supply

 

Since building it, there has been random crashes, maybe once or twice a month at the start. Now it had starting to happen once a week if not more.

What I have done to try and resolve it is:

• Update bios
• turn off xmp and restore bios to defaults, ram was currently running at 5800mhz
• reseaat memory and cpu
• run mem test on memory all clear
• windows fully up to date with drivers etc
• plug a new psu in it (currently troubleshooting step)

 

I am not sure what is going on, the crashing is random and no bsod just the pc locks up and then crashes, the event log is pretty hopeless just says the pc unecptcly shut down, so cleary it is crashing fast enough to where windows can't even generate a bsod message.

 

I am kinda stuck on what the issue is currently I am thinking potentially psu mobo or cpu. I will know soon if it is the psu as I am trying a different one currently.

 

thanks heaps

Thanks

GPU or iGPU?

[Charmeleonnz]

1 minute ago, podkall said:

GPU or iGPU?

Igpu. It had a rx550 but took it out thinking maybe that is causing the issue 

[podkall]

21 minutes ago, Charmeleonnz said:

Igpu. It had a rx550 but took it out thinking maybe that is causing the issue 

good thinking, most recent changes to the system?

 

also crashes ever since existing or started happening randomly?

 

both CPU power slots occupied?

 

Intel Chipset drivers updated?

 

made sure all hardware is properly seated and making contact?

 

does everything crash or just certain apps?

[Mark Kaine]

ok my main suspects are ram and psu...

 

already trying out a new psu, so....

 

if its still happening get different ram, make sure its on motherboard QVL (regardless of if your current ram is or isn't) 

[tahmeedbd]

I had the exact same problem with a 980 pro, turns out it had some problem drawing power from the nvme slot. Here's the funny part: The drive worked fine on a different machine, and the psu worked fine on a different machine. But the SSD and PSU just wouldn't work together no matter what  Samsung is weird. I swapped the psu anyway as I was gonna upgrade, but I'm guessing it wasn't the psu's fault. So just double check that it's not because of ur ssd.

[Charmeleonnz]

22 hours ago, podkall said:

good thinking, most recent changes to the system?

 

also crashes ever since existing or started happening randomly?

 

both CPU power slots occupied?

 

Intel Chipset drivers updated?

 

made sure all hardware is properly seated and making contact?

 

does everything crash or just certain apps?

It has been crashing since building it. It has become more frequent though.

The CPU is running with one power slot. Other is empty, the psu only has 1 six pin power. I am thinking that could be the issue.

All drivers etc are up to date, and reseated ram cpu, power connectors etc.

The whole system just freezes then just restarts

[Charmeleonnz]

20 hours ago, Mark Kaine said:

ok my main suspects are ram and psu...

 

already trying out a new psu, so....

 

if its still happening get different ram, make sure its on motherboard QVL (regardless of if your current ram is or isn't) 

Tried the a different psu and it still crashes clearly not psu, the cpu is running on 1 six pin I was thinking possible issue?

[Charmeleonnz]

15 hours ago, tahmeedbd said:

I had the exact same problem with a 980 pro, turns out it had some problem drawing power from the nvme slot. Here's the funny part: The drive worked fine on a different machine, and the psu worked fine on a different machine. But the SSD and PSU just wouldn't work together no matter what  Samsung is weird. I swapped the psu anyway as I was gonna upgrade, but I'm guessing it wasn't the psu's fault. So just double check that it's not because of ur ssd.

not psu as it still crashed with another one i put in it. I was thinking maybe it is the ssd pulling too much power from the 6 pin cpu mobo connector? Not sure

[Dedayog]

36 minutes ago, Charmeleonnz said:

not psu as it still crashed with another one i put in it. I was thinking maybe it is the ssd pulling too much power from the 6 pin cpu mobo connector? Not sure

No, the motherboard only need 1 of the power connectors for the CPU.  The other is for serious overclocking.

 

Can you try a different SSD or move it to another slot to test?

 

 

[Charmeleonnz]

17 minutes ago, Dedayog said:

No, the motherboard only need 1 of the power connectors for the CPU.  The other is for serious overclocking.

 

Can you try a different SSD or move it to another slot to test?

 

 

I found in the psu box a 4 pin cpu connector which I have put in, maybe it may solve it not sure. I will try a differerent ssd next.

[podkall]

On 6/9/2024 at 10:18 AM, Charmeleonnz said:

• Update bios
• turn off xmp and restore bios to defaults, ram was currently running at 5800mhz
• reseaat memory and cpu
• run mem test on memory all clear
• windows fully up to date with drivers etc
• plug a new psu in it (currently troubleshooting step)

so you tried this, but have you tried just one stick of RAM each individually?

[Mark Kaine]

2 hours ago, Charmeleonnz said:

Tried the a different psu and it still crashes clearly not psu, the cpu is running on 1 six pin I was thinking possible issue?

 

23 hours ago, Mark Kaine said:

if its still happening get different ram, make sure its on motherboard QVL (regardless of if your current ram is or isn't) 

 

[Charmeleonnz]

On 6/10/2024 at 10:27 PM, podkall said:

so you tried this, but have you tried just one stick of RAM each individually?

Not yet, I will as my next step, but currently there has been no crashing from Monday. I will keep an eye on it but maybe the 4 pin extra power did the trick? Could it be the cpu is more power hungry or the ssd is? 

[podkall]

5 hours ago, Charmeleonnz said:

Not yet, I will as my next step, but currently there has been no crashing from Monday. I will keep an eye on it but maybe the 4 pin extra power did the trick? Could it be the cpu is more power hungry or the ssd is? 

what did you change that led to resolved issues?

[Charmeleonnz]

6 hours ago, podkall said:

what did you change that led to resolved issues?

Unplugged the testing psu and plugged in the original one with all cables plus the extra 4 pin. 

[podkall]

33 minutes ago, Charmeleonnz said:

Unplugged the testing psu and plugged in the original one with all cables plus the extra 4 pin. 

might be how the board is configured that it somehow can't run on one power cable even though it should

[Charmeleonnz]

19 hours ago, podkall said:

what did you change that led to resolved issues?

Turns out it didn't fix the issue it crashed again but just a black screen and required a full hold the powe button to turn off. I will now try and use different slots and test one stick of ram at a time.

[Charmeleonnz]

12 hours ago, podkall said:

might be how the board is configured that it somehow can't run on one power cable even though it should

Sadly it didn't work, I hoped it would but it crashed again, trying the ram next, otherwise it seems to be either ssd or mobo.