Windows updates keep failing error 0x800f0922

[M25Ops]

I keep trying to install the following two updates: KB5037591 and KB5037771.

 

I'll update, then reboot, it looks like it's installing, then reboots and says theres an issue and is undoing the update. When I get back into Windows, those two updates failed with error 0x800f0922.

 

I've reset Windows update, sfc /scannow, DISM commands. Theres the button that says to reinstall Windows, but what exactly does that do?

 

 

EDIT: Was able to install one of the updates:

 

So it's KB5037771 thats causing the problem.

[StDragon]

https://www.bleepingcomputer.com/news/microsoft/windows-february-2024-updates-fail-to-install-with-0x800f0922-errors/

Probably your WinRE partition is too small, and will need to be resized manually. I've had to do this a few times to fix this error.

KB5028997: Instructions to manually resize your partition to install the WinRE update - Microsoft Support

 

[PDifolco]

1 hour ago, M25Ops said:

I keep trying to install the following two updates: KB5037591 and KB5037771.

 

I'll update, then reboot, it looks like it's installing, then reboots and says theres an issue and is undoing the update. When I get back into Windows, those two updates failed with error 0x800f0922.

 

I've reset Windows update, sfc /scannow, DISM commands. Theres the button that says to reinstall Windows, but what exactly does that do?

 

 

EDIT: Was able to install one of the updates:

 

So it's KB5037771 thats causing the problem.

No I'm pretty sure the problem is with the infamous KB5037771 that needs RE partition of over 600MB where Windows makes it 500MB, go figure!

Managed to solve it recently with AOMEI Partition Assistant, by reducing another partition to increase the size allocated to the RE one...

Thanks Microsoft for your idiocy, they didn't even bother to fix it since release...

[M25Ops]

3 hours ago, StDragon said:

https://www.bleepingcomputer.com/news/microsoft/windows-february-2024-updates-fail-to-install-with-0x800f0922-errors/

Probably your WinRE partition is too small, and will need to be resized manually. I've had to do this a few times to fix this error.

KB5028997: Instructions to manually resize your partition to install the WinRE update - Microsoft Support

 

These instructions are confusing, they say to reduce the size, then go into talking about creating a new one.

 

I tried downloading a partition manager, it says the thing recovery partition is 738mb, shouldn't that be enough? It also doesn't let me resize it.

[M25Ops]

2 hours ago, PDifolco said:

No I'm pretty sure the problem is with the infamous KB5037771 that needs RE partition of over 600MB where Windows makes it 500MB, go figure!

Managed to solve it recently with AOMEI Partition Assistant, by reducing another partition to increase the size allocated to the RE one...

Thanks Microsoft for your idiocy, they didn't even bother to fix it since release...

Mines over 700. It also won't let me resize my main partition.

[StDragon]

44 minutes ago, M25Ops said:

These instructions are confusing, they say to reduce the size, then go into talking about creating a new one.

Don't use 3rd party software. You only need to to follow those instructions.

So normally the WinRE partition is at the end of the volume. That's why you need to shrink the end of the C drive partition, so you can make room to create a newer larger WinRE partition. Order of operation is important.

Now if for some reason the WinRE as before the C drive as indicated under Disk Manager, then you'll run into issues.

Right-click over the start menu and choose Disk Management, or execute diskmgmt.msc from the command prompt to view the disk layout.

[M25Ops]

21 minutes ago, StDragon said:

Don't use 3rd party software. You only need to to follow those instructions.

So normally the WinRE partition is at the end of the volume. That's why you need to shrink the end of the C drive partition, so you can make room to create a newer larger WinRE partition. Order of operation is important.

Now if for some reason the WinRE as before the C drive as indicated under Disk Manager, then you'll run into issues.

Right-click over the start menu and choose Disk Management, or execute diskmgmt.msc from the command prompt to view the disk layout.

Ok, should I shrink it by only the 250 it says or should I go for more?

[StDragon]

10 minutes ago, M25Ops said:

Ok, should I shrink it by only the 250 it says or should I go for more?

250 should be good enough. My WinRE partition was resized to 757 and it installed the update fine after that.

[M25Ops]

1 hour ago, StDragon said:

250 should be good enough. My WinRE partition was resized to 757 and it installed the update fine after that.

Got the size increased to 990MB, but it didn't work, install failed  with the same error.

[StDragon]

Try deleting the 'C:\$WinREAgent' folder, then try installing the update again.

[PDifolco]

6 hours ago, M25Ops said:

Got the size increased to 990MB, but it didn't work, install failed  with the same error.

It worked on my install with 1000

 

8 hours ago, StDragon said:

Don't use 3rd party software. You only need to to follow those instructions.

So normally the WinRE partition is at the end of the volume. That's why you need to shrink the end of the C drive partition, so you can make room to create a newer larger WinRE partition. Order of operation is important.

Now if for some reason the WinRE as before the C drive as indicated under Disk Manager, then you'll run into issues.

Right-click over the start menu and choose Disk Management, or execute diskmgmt.msc from the command prompt to view the disk layout.

In my case I have a D: partition after C: and WinRE stuff on my boot drive, so I needed to use 3rd party software, don't think you can do it in Windows

 

[M25Ops]

6 hours ago, StDragon said:

Try deleting the 'C:\$WinREAgent' folder, then try installing the update again.

I don't see that. I tried showing hidden files and hidden system files but nothing, I do see other $ folders though. I tried looking with WizTree but also nothing.

[M25Ops]

7 hours ago, PDifolco said:

It worked on my install with 1000

 

In my case I have a D: partition after C: and WinRE stuff on my boot drive, so I needed to use 3rd party software, don't think you can do it in Windows

 

Didn't work, I increased it to 1.2GB and still same issue.

[Tan3l6]

My Windows 11 Update is broken, but 3rd party update tools work fine.

One is - https://www.carifred.com/wau_manager/

other - https://www.majorgeeks.com/files/details/wumgr.html

 

Both work just fine.

 

[StDragon]

1 hour ago, M25Ops said:

I don't see that. I tried showing hidden files and hidden system files but nothing, I do see other $ folders though. I tried looking with WizTree but also nothing.

It's possible it doesn't exist in your case.
 

1 minute ago, M25Ops said:

Didn't work, I increased it to 1.2GB and still same issue.

That's plenty of space. That's no longer the issue or would contribute as such.

Are you sure Windows RE status is good? (note: your partition number may be different) 

 

C:\Windows\System32>reagentc /info
Windows Recovery Environment (Windows RE) and system reset configuration
Information:

    Windows RE status:         Enabled
    Windows RE location:       \\?\GLOBALROOT\device\harddisk1\partition5\Recovery\WindowsRE
   ~~

REAGENTC.EXE: Operation Successful.

[PDifolco]

1 hour ago, M25Ops said:

Didn't work, I increased it to 1.2GB and still same issue.

Ok then the issues is not the PE partition size with this update, no idea what it is then...

[M25Ops]

3 hours ago, Tan3l6 said:

My Windows 11 Update is broken, but 3rd party update tools work fine.

One is - https://www.carifred.com/wau_manager/

other - https://www.majorgeeks.com/files/details/wumgr.html

 

Both work just fine.

 

It's not that windows update is broken. Just that when I reboot to install the update, it fails and has to roll back.

[M25Ops]

3 hours ago, StDragon said:

It's possible it doesn't exist in your case.
 

That's plenty of space. That's no longer the issue or would contribute as such.

Are you sure Windows RE status is good? (note: your partition number may be different) 

 

C:\Windows\System32>reagentc /info
Windows Recovery Environment (Windows RE) and system reset configuration
Information:

    Windows RE status:         Enabled
    Windows RE location:       \\?\GLOBALROOT\device\harddisk1\partition5\Recovery\WindowsRE
   ~~

REAGENTC.EXE: Operation Successful.

Yes, I ran that command before and after resizing, looked fine.

 

I'm wondering if I should do what ot tells me and to reinstall Windows. It says my programs and settings won't be effected but that's iffy.

[StDragon]

• dism /online /cleanup-image /scanhealth

If it finds an issue it can repair, then run the next command 

• dism /online /cleanup-image /restorehealth

[M25Ops]

2 hours ago, StDragon said:

• dism /online /cleanup-image /scanhealth

If it finds an issue it can repair, then run the next command 

• dism /online /cleanup-image /restorehealth

Ran those originally, and sfc /scannow.
Ran them again just in case but nothing.

 

Is there no way to find out exactly why it failed? I tried Get-WindowsUpdateLog, and it gives me a really big file, I find the error code, but it does't really tell me WHY it failed for this reason.

[StDragon]

11 minutes ago, M25Ops said:

Is there no way to find out exactly why it failed? I tried Get-WindowsUpdateLog, and it gives me a really big file, I find the error code, but it does't really tell me WHY it failed for this reason.

To really dive into the logs, you'll want to open this one up in Notepad++. The CBS.log is far more useful for troubleshooting update failures.

C:\Windows\Logs\CBS\CBS.log

[M25Ops]

1 hour ago, StDragon said:

To really dive into the logs, you'll want to open this one up in Notepad++. The CBS.log is far more useful for troubleshooting update failures.

C:\Windows\Logs\CBS\CBS.log

I have the logs specifically for the failed update isolated. Is there anything I can look for specifically?

 

This is the only thing I found that seems to have triggered it:
 

2024-05-25 21:57:45, Info                  CSI    00001aeb Begin executing advanced installer phase 31 index 0 (sequence 0)
    Old component: [l:0]''
    New component: [l:0]''
    Install mode: delta
    Smart installer: true
    Installer ID: {1b265fd2-721c-4e59-ad55-9d102a5d1d7f}
    Installer name: 'SppInstaller'
2024-05-25 21:57:45, Error                 CSI    00001aec (F) SPP Installer: SLpUpdateComponentTokens completed with hr=0xc004f011[gle=0x80004005]
2024-05-25 21:57:45, Error                 CSI    00001aed (F) SPP Installer: ProcessInstallOrUninstall (SppInst) completed with hr=0xc004f011[gle=0x80004005]
2024-05-25 21:57:45, Info                  CSI    00001aee@2024/5/26:01:57:45.969 CSI Advanced installer perf trace:
CSIPERF:AIDONE;{1b265fd2-721c-4e59-ad55-9d102a5d1d7f};(null);570319us
2024-05-25 21:57:45, Info                  CSI    00001aef End executing advanced installer (sequence 0)
    Completion status: c004f011 [Error,Facility=FACILITY_ITF,Code=61457 (0xf011)] 

2024-05-25 21:57:45, Error      [0x01803c] CSI    00001af0 (F) Failed execution of queue item Installer: SppInstaller ({1b265fd2-721c-4e59-ad55-9d102a5d1d7f}) with HRESULT c004f011 [Error,Facility=FACILITY_ITF,Code=61457 (0xf011)].  Failure will not be ignored: A rollback will be initiated after all the operations in the installer queue are completed; installer is reliable[gle=0x80004005]

 

 

I did look some thigns up, about making sure different system folders has proper permission, no issues found. I am using a paid for version of Win 10 (upgraded to 11) Pro. God that feels weird just saying that. But not able to find much else.
 

[StDragon]

Try these command from an elevated prompt . Once finished, try installing the update again.

net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
ren C:\Windows\System32\catroot2 catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver

[M25Ops]

55 minutes ago, StDragon said:

Try these command from an elevated prompt . Once finished, try installing the update again.

net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
ren C:\Windows\System32\catroot2 catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver

Unfortunately I've tried that as well. Tried it again and no effect.

 

I've also tried downloading the offline installer from the Windows catalog.

 

The installer before Windows boots gets to 98% then fails.

[StDragon]

So what you can do at last is repair the OS with an in-place reinstallation. Nothing should be lost or reset. Normally this process is for upgrading Windows, but this should work as well

Download the latest Windows 11 23H2 ISO from Microsoft https://www.microsoft.com/software-download/windows11
The file will be called Win11_23H2_English_x64v2.iso

Open the ISO and copy all content from it into a new folder on your C drive. For example "C:\Win11_Install"

Run setup from "C:\Win11_install" and it will "upgrade" over your existing installation of Windows. It will basically fix the broken OS so that updates will install again.