Is there anything else I can do? (Troubleshooting Help)

[d3ton4tion]

Sorry if this is the wrong forum but I couldnt find a better place to post this. Looking for some help in troubleshooting:

A few days ago my self-built PC started randomly shutting off/restarting (no BSOD). Sometimes during gaming, sometimes when watching YouTube. It is totally random. I dont notice any performance issues or anything, except for the random shutoffs (power draw doesnt seem to matter in that regard).

 

I did the following troubleshooting steps:

 

Benchmarked using 3D Mark (several benchmarks and stress tests)

Checked for overheating while benchmarking

Checked for RAM issues with Windows 11 Ram Test and MemTest 86

Updated all the Drivers

Checked for wrongly seated connectors

Checked for software issues (WinDbg, ProcMon)

Formatted the PC multiple times

 

Didnt find any problems whatsoever.

 

I'm using the following components:

 

Ryzen 7800X3D

Asus B650 ProArt Creator

2x16GB G.Skill X5 Flare DDR5-6000 (CL30-38-38-96)

be quiet! Silent Loop 2 240mm

msi RTX 4090 Suprim Liquid X

1000W Corsair SHIFT RM1000x

 

The PC was running fine for the first two months after being built. Even now its running perfectly. Except for the random shutoffs. Is there anything (besides the PSU) that I havent tested/can test before sending the PC to a repair shop?

 

[RONOTHAN##]

Random shutoffs on AMD systems are either a bad CPU, unstable RAM, some sort of BIOS glitch, or a bad PSU.

 

Checking for a bad CPU is next to impossible without a second chip to use, and given that it happens at different load characteristics, is rather unlikely.

 

Unstable RAM is very much possible for this, though since it's passed MemTest86 it's a bit unlikely (not impossible, MemTest86 is not great at finding memory errors, though if the RAM was unstable enough to trigger a restart it usually would fail MemTest86). If you want to confirm that though, Y-Cruncher's VT3 stress test is the most likely in my experience to trigger random shutdowns on AM5 if they're at all memory related, run that for 2-3 hours and if you don't have a restart, it's probably not the memory. 

 

A BIOS error is probably the easiest to check for, just update the BIOS and if the issues go away, the problem is solved. Given the issues just came out of no where, this seems a little unlikely, but it's worth checking at least. 

 

Given that this just came out of no where, a PSU issue really is the most likely IMO, but that's probably also the most involved to replace so I get wanting to avoid swapping that (plus you likely don't own a spare). 

[Skiiwee29]

<-- moved to troubleshooting -->

[SpookyCitrus]

With everything you have done, there isn't much left. I'd at least update the motherboard bios, you didn't mention trying that, I'd do that first.

If that doesn't work I'd say most likely next step is to test the system with a new PSU.

[d3ton4tion]

29 minutes ago, RONOTHAN## said:

Random shutoffs on AMD systems are either a bad CPU, unstable RAM, some sort of BIOS glitch, or a bad PSU.

 

Checking for a bad CPU is next to impossible without a second chip to use, and given that it happens at different load characteristics, is rather unlikely.

 

Unstable RAM is very much possible for this, though since it's passed MemTest86 it's a bit unlikely (not impossible, MemTest86 is not great at finding memory errors, though if the RAM was unstable enough to trigger a restart it usually would fail MemTest86). If you want to confirm that though, Y-Cruncher's VT3 stress test is the most likely in my experience to trigger random shutdowns on AM5 if they're at all memory related, run that for 2-3 hours and if you don't have a restart, it's probably not the memory. 

 

A BIOS error is probably the easiest to check for, just update the BIOS and if the issues go away, the problem is solved. Given the issues just came out of no where, this seems a little unlikely, but it's worth checking at least. 

 

Given that this just came out of no where, a PSU issue really is the most likely IMO, but that's probably also the most involved to replace so I get wanting to avoid swapping that (plus you likely don't own a spare). 

Okay Ill check VT3 and look for crashes. 
It was also really hard to recreate the problem. Sometimes scrolling through YouTube was enough. Other times I could game and watch videos at the same time with no problems. 
Im gonna check if there's any places around that can test PSUs. Luckily the RM1000x is rather easy to access/replace...

[d3ton4tion]

27 minutes ago, SpookyCitrus said:

With everything you have done, there isn't much left. I'd at least update the motherboard bios, you didn't mention trying that, I'd do that first.

If that doesn't work I'd say most likely next step is to test the system with a new PSU.

I think I updated it when I first built the PC but there's a new version out from just a few days ago (16th I think) so Im gonna install that and see whether it helps! Thanks for the help