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Gaming Laptop performs poorly...

Louscou
By Louscou
in Troubleshooting
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Hello,

 

I have a problem on an MSI laptop. It is a budget gaming laptop, with a Core i5, RTX4060 and 16GB of RAM (MSI Cyborg 15 A12V). The laptop was running games just fine (NFS Unbound, Fortnite, Marvel's Spiderman...) but the games started to feel a bit strange, and to take longer to load. Also, NFS was playable on the High preset before, and now even on Medium, it stutters a bit... It feels almost like the GPU does not want to work fully... 

 

Here is a recording of in-game footage : 

 

I tried to diagnose the laptop, and here are the things I noted :

- The GPU usage is low ingame (around 40% max), but at 99% while running Unigine Heaven

- While launching NFS, the GPU usage is around 70% in the menu, but drops after launching free-roam or an event.

- Loading times are really long

 

Here's what I tried so far :

- Closing any software that is not necessary

- Forcing the games to run on the Nvidia GPU
- Updating Nvidia drivers

- Reinstalling the game

- Virus scan with Malwarebytes 

 

Does anyone know what it could be ? I wonder if it could be the SSD, but I checked it with CrystalDiskInfo : 99% and good health, and the read/write speeds seem correct with CrystalDiskMark. I'm a bit lost... If anyone has an idea, please let me know ! 🙂 

MSI B350 Tomahawk - Ryzen 5 1600 - 16GB DDR4 - EVGA GTX1060 6GB SC

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Whats your cpu usage, maybe it's trying games on e cores or something sort of cpu limit is enabled or super quiet profile.

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6 minutes ago, Likwid said:

Whats your cpu usage, maybe it's trying games on e cores or something sort of cpu limit is enabled or super quiet profile.

You can see it on the video, it is indeed constantly over 90%... What can I do to fix that ? What CPU Limit could this be and how to get rid of it ? 🤔

MSI B350 Tomahawk - Ryzen 5 1600 - 16GB DDR4 - EVGA GTX1060 6GB SC

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23 minutes ago, Louscou said:

You can see it on the video, it is indeed constantly over 90%... What can I do to fix that ? What CPU Limit could this be and how to get rid of it ? 🤔

CPU temperatures?

M.S.C.E. (M.Sc. Computer Engineering), IT specialist in a hospital, 30+ years of gaming, 20+ years of computer enthusiasm, Geek, Trekkie, anime fan

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okey, looks like cpu is limited to 15W, is there some control sofware that came with laptop? Mayne update have broken some of those settings.

CPU should bit 70W and get up to 100C when doing so

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2 hours ago, 191x7 said:

CPU temperatures?

Just under 60°C.

 

36 minutes ago, Likwid said:

okey, looks like cpu is limited to 15W, is there some control sofware that came with laptop? Mayne update have broken some of those settings.

CPU should bit 70W and get up to 100C when doing so

No, there is no software to control anything. Only MSI Center is installed on it. I checked in the Windows settings for battery power mode and I put it on High Performance, it does not change anything. 🫤

MSI B350 Tomahawk - Ryzen 5 1600 - 16GB DDR4 - EVGA GTX1060 6GB SC

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7 hours ago, Louscou said:

Just under 60°C.

 

No, there is no software to control anything. Only MSI Center is installed on it. I checked in the Windows settings for battery power mode and I put it on High Performance, it does not change anything. 🫤

I would try to reinstall windows, maybe there is some software hidden, other than that I think only option is to RMA it (if you can't manually restore settings that worked for you previusly).

Also enable in msi afterburned to show cpu frequency, and gpu frequency so you have concreate proof that cpu is not hitting target speeds.

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59 minutes ago, Likwid said:

I would try to reinstall windows, maybe there is some software hidden, other than that I think only option is to RMA it (if you can't manually restore settings that worked for you previusly).

Also enable in msi afterburned to show cpu frequency, and gpu frequency so you have concreate proof that cpu is not hitting target speeds.

Ok I see, although I would have prefered to find a fix. I forgot to mention, the "System" process is taking a lot of CPU/RAM/Disk usage when playing too, I dont know if this helps... 

MSI B350 Tomahawk - Ryzen 5 1600 - 16GB DDR4 - EVGA GTX1060 6GB SC

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1 hour ago, Louscou said:

Ok I see, although I would have prefered to find a fix. I forgot to mention, the "System" process is taking a lot of CPU/RAM/Disk usage when playing too, I dont know if this helps... 

Maybe that's some bitcoin miner, what does windows defender say about it?

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29 minutes ago, Likwid said:

Maybe that's some bitcoin miner, what does windows defender say about it?

It does not seem to say anything. A malwarebytes scan did not find anything either. 🫤

MSI B350 Tomahawk - Ryzen 5 1600 - 16GB DDR4 - EVGA GTX1060 6GB SC

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