Did I get Scammed?

[Unluckycountence]

Hey guys had a quick doubt, I had bought a Omen 17 Ck2004tx just 3 months ago and it had a lot issues and in the end they said the motherboard died and need to be swapped. After they swapped my motherboard they said the SSD could also be bad and needs to be swapped and said yes to it and now when I checked crystal diskmark info it says its that my gen4 that they claimed is running at PCIE 3x4 mode

SSD Used is a samsung MZVLB1T0HBLR-00H1

Also I used Samsung Magician Software and it also said PCIe 3x4

Please Help me

[Needfuldoer]

9 minutes ago, Unluckycountence said:

samsung MZVLB1T0HBLR-00H1

That's a PCIe Gen3 SSD.

 

https://semiconductor.samsung.com/us/ssd/pc-ssd/pm981a/mzvlb1t0hblr-00-00-07/

[Unluckycountence]

19 minutes ago, Needfuldoer said:

That's a PCIe Gen3 SSD.

 

https://semiconductor.samsung.com/us/ssd/pc-ssd/pm981a/mzvlb1t0hblr-00-00-07/

So i was scammed by them because my previous ssd was a kioxia gen 4 ssd like before they swapped it

[Unluckycountence]

So If it was Gen4 SSD It should run at PCIe 4x16 right?

[Average Nerd]

1 minute ago, Unluckycountence said:

So If it was Gen4 SSD It should run at PCIe 4x16 right?

No, it would run at PCIe 4x4.

M.2 drives only use a maximum of 4 lanes.

[Unluckycountence]

1 hour ago, Average Nerd said:

No, it would run at PCIe 4x4.

M.2 drives only use a maximum of 4 lanes.

Ok

 

[Poinkachu]

1 hour ago, Unluckycountence said:

So If it was Gen4 SSD It should run at PCIe 4x16 right?

As @Average Nerd said above.

Also with addition : If your motherboard support Gen 4 NVME.

If your motherboard only support Gen 3, then any Gen 4 or above NVME will just run as Gen 3.

[TatamiMatt]

13 minutes ago, Poinkachu said:

As @Average Nerd said above.

Also with addition : If your motherboard support Gen 4 NVME.

If your motherboard only support Gen 3, then any Gen 4 or above NVME will just run as Gen 3.

I believe the aforementioned Omen laptop can indeed run gen 4

[Poinkachu]

2 minutes ago, TatamiMatt said:

I believe the aforementioned Omen laptop can indeed run gen 4

No idea, cba to try and figure out what kinda motherboard he got.

I simply put that as an additional info in case OP doesn't understand how it works.

[Needfuldoer]

33 minutes ago, Poinkachu said:

No idea, cba to try and figure out what kinda motherboard he got.

I simply put that as an additional info in case OP doesn't understand how it works.

The CPU supports Gen4 and Gen5, and I don't think even HP is that cheap. However, the marketing copy only lists the SSD's capacity, not necessarily its speed, probably so they can equip it with whatever SSD of the appropriate capacity they have in stock at the time.

 

Besides, if their old SSD reported it was running at Gen4 speeds, then the slot should support at least Gen4 speeds.

 

Sounds like the repair depot didn't buy an equivalent part, either intentionally ("we'll sub this cheaper part out to save money") or accidentally ("a 1 TB SSD is a 1 TB SSD".)

[Unluckycountence]

1 hour ago, Needfuldoer said:

The CPU supports Gen4 and Gen5, and I don't think even HP is that cheap. However, the marketing copy only lists the SSD's capacity, not necessarily its speed, probably so they can equip it with whatever SSD of the appropriate capacity they have in stock at the time.

 

Besides, if their old SSD reported it was running at Gen4 speeds, then the slot should support at least Gen4 speeds.

 

Sounds like the repair depot didn't buy an equivalent part, either intentionally ("we'll sub this cheaper part out to save money") or accidentally ("a 1 TB SSD is a 1 TB SSD".)

From factory it supports gen4 and it came with a kioxia gen4 SSD and once they swapped it with the claimed gen 4 SSD it started to run in PCIe 3x4 . Also this was a under warranty repair 

 

[Unluckycountence]

Also Does NVM express 1.3 mean gen 3 mean or gen4

[demonix00]

2 hours ago, Unluckycountence said:

Also Does NVM express 1.3 mean gen 3 mean or gen4

They pretty much replaced your gen 4 SSD with a 5 year old (and very well used) gen 3 SSD and while I'm not certain that it happens it's likely that your system will only drop down to the drives supported specifications (which is why it's showing PCIe 3.0 x4 as current and supported in the transfer mode section).

[Unluckycountence]

19 hours ago, demonix00 said:

They pretty much replaced your gen 4 SSD with a 5 year old (and very well used) gen 3 SSD and while I'm not certain that it happens it's likely that your system will only drop down to the drives supported specifications (which is why it's showing PCIe 3.0 x4 as current and supported in the transfer mode section).

Wait so the PM981a ssd thats in this is 5 years old

[TatamiMatt]

3 minutes ago, Unluckycountence said:

Wait so the PM981a ssd thats in this is 5 years old

Its apparently got 4200 power on hours and almost 1200 power on cycles

[kokosnh]

On 3/26/2024 at 9:13 AM, Unluckycountence said:

SSD Used is a samsung MZVLB1T0HBLR-00H1

well, pm981a is good PCIe 3.0 SSD, on good controller,  TLC and DRAM. 

On 3/26/2024 at 9:45 AM, Unluckycountence said:

So i was scammed by them because my previous ssd was a kioxia gen 4 ssd like before they swapped it

Depending what you had earlier, do you know the exact model you had earlier? 

[Blue4130]

10 hours ago, Unluckycountence said:

Wait so the PM981a ssd thats in this is 5 years old

Not that one specifically. He's talking about the design. It was released in 2020. Yours has 4200 hours of use. That is less than 6 months of 24/7 use.

[Unluckycountence]

Have they released PM981a as a Gen4 SSD ?

[Unluckycountence]

8 hours ago, kokosnh said:

well, pm981a is good PCIe 3.0 SSD, on good controller,  TLC and DRAM. 

Depending what you had earlier, do you know the exact model you had earlier? 

Not Sure about the exact model, all I knew was it had a gen 4 ssd by KIOXIA from factory

 

[Unluckycountence]

Heys I did more research found the part number and after cross referencing it i found my previous ssd model name KIOXIA KXG80ZNV1T02

[kokosnh]

1 hour ago, Unluckycountence said:

Heys I did more research found the part number and after cross referencing it i found my previous ssd model name KIOXIA KXG80ZNV1T02

Kioxia XG8 - it's good MID/high range SSD with DRAM and TLC. 

So it was a downgrade, but Hey, they could have give you actually bad PCIe 4.0 Dramless QLC SSD, they didn't go full cheap. And we do not know if SSD was actually good or not.