Ram + CPU issue

[Ignasco]

I really need some help here cause I'm at a loss, I decided to upgrade my ram from 2400 mhz 2x8 gb to 3600 mhz 2x16 gb, at first I put in both new ram sticks and my b550 tomahawk light up on cpu problem, then I decided to only try one and it was still cpu problem, decided to put in only one old one and now it lights up on ram, tried it without ram at all and it passes cpu and says ram problem, so i have no idea what is happening. At first I thought I might have shorted cpu but now it's passing so idk anymore.

[GT710 Connoisseur]

I haven't seen anything like that, but try borrowing a stick from a friend or from a shop, try it and then replace the kit if needed

[WereCat]

did you try to reset CMOS?

[MattFromTheMidlands]

I presume you're using identical sticks for the 32gb configuration?

[TatamiMatt]

50 minutes ago, Ignasco said:

I really need some help here cause I'm at a loss, I decided to upgrade my ram from 2400 mhz 2x8 gb to 3600 mhz 2x16 gb, at first I put in both new ram sticks and my b550 tomahawk light up on cpu problem, then I decided to only try one and it was still cpu problem, decided to put in only one old one and now it lights up on ram, tried it without ram at all and it passes cpu and says ram problem, so i have no idea what is happening. At first I thought I might have shorted cpu but now it's passing so idk anymore.

Also, what cpu is it?

[Ignasco]

27 minutes ago, TECHNICAL GAMER said:

I haven't seen anything like that, but try borrowing a stick from a friend or from a shop, try it and then replace the kit if needed

I'll try that

[Ignasco]

16 minutes ago, WereCat said:

did you try to reset CMOS?

I tried once in the middle of the process but maybe I'll try again

[Ignasco]

9 minutes ago, MattFromTheMidlands said:

I presume you're using identical sticks for the 32gb configuration?

Yep

[Ignasco]

7 minutes ago, TatamiMatt said:

Also, what cpu is it?

5600x, b550 tomahawk, 2x16 3600 mhz viper steel

[MattFromTheMidlands]

4 minutes ago, Ignasco said:

5600x, b550 tomahawk, 2x16 3600 mhz viper steel

I presume you've inserted the sticks into DIMMA2 and DIMMB2?

[Ignasco]

9 minutes ago, MattFromTheMidlands said:

I presume you've inserted the sticks into DIMMA2 and DIMMB2?

Yep

[Ignasco]

34 minutes ago, WereCat said:

did you try to reset CMOS?

Tried it and problem persists

[MattFromTheMidlands]

17 minutes ago, Ignasco said:

Yep

Have you tried reseating the CPU?

[Ignasco]

2 minutes ago, MattFromTheMidlands said:

Have you tried reseating the CPU?

No but one thing, I managed it to run with old ram so the magic is over, now i just gotta figure out why it doesn't like the new one

[Ignasco]

Just now, Ignasco said:

No but one thing, I managed it to run with old ram so the magic is over, now i just gotta figure out why it doesn't like the new one

Is viper steel PVS432G360C8K compatible with my system cause I can't find any info on it?

[Tetras]

Did you update your bios to the latest, prior to the upgrade?

[Ignasco]

20 minutes ago, Tetras said:

Did you update your bios to the latest, prior to the upgrade?

does resetting cmos undo the update?

[Tetras]

18 minutes ago, Ignasco said:

does resetting cmos undo the update?

No.

[Ignasco]

23 minutes ago, Tetras said:

No.

then yes