hdd HDD vibration while idle

[Eovtchar]

Hello community.

 

A year ago I bought Ultrastar 20 TB - had no problems with it.

So recently, just few weeks ago, I purchased another one - same Ultrastar 20 TB.

But this new one driving me crazy cause it has this permanent vibration.

And because of this vibration it is impossible to keep it in the case - it makes all kinda crazy sounds.

I made a few videos for you to check. I purposely did not attach the data cable to it, only the power cable. I also recorded my previous 20 TB - to show that it does not vibrate as much as this one.

Besides these two I have 18 TB, 16 TB also Ulstrastar HDD's and none of them have such vibration.

On this video I recorded just the new one. It's out of the case, inside the case it's much worse. BTW - the read/write sounds that you will hear on the video are from the other drives that I have, I am totally used to that sounds, but this buzzing sound from vibration drives me crazy.

https://drive.google.com/file/d/1kf_JmPzGREUXYT84p8RaeYmEAkWLHWAe/view

And on the second video I recorded my new 20 TB vs my last year 20 TB - to show that the other does not make that vibration and sound. Both of them are disconnected from data cable.

When I touch the older one drive - I can feel slight vibration too, but it's so small, that it does not cause any strange sounds. Same goes to all the rest of my HDD's. But this new one - vibrates like crazy.

https://drive.google.com/file/d/1KSOvGMKpYovGmHXTlLw2ixm3QMJjb3pj/view

And in this video how it sounds when it's installed in the case = /

https://drive.google.com/file/d/1BgKgQdnN9fgnEG35oLUGxUJD-71j_bxu/view

So right now  just put it outside of the PC case, on a pillow, so at least the loud buzzing went away, but the deep one is still there.

 

So, maybe someone of you encountered the same problem?

Any advise what to do here?

I contacted WD support, but right now they did not answered much, just send me first "general" answer - read this article, read that article.

 

What do you think are my changes for a RMA?

Cause they might answer smth like - "Oh, well, it's HDD, it has moving parts, it's expected, SMART test passed(BTW I did it, it does pass) - so nothing we can do, just live with it."

And I will loose few months/weeks for RMA.

 

 

[kokosnh]

If you can, then just return it ( in my country I have 2 weeks for it ) Amazon, usually will give 30 days return window.

 

RMA because of vibration, is lost case in my opinion, p if it works, and  is in spec.