DOA 4090

[millerb415]

just got a 4090 and go to plug it into my computer loads in then crashed now it is getting stuck at error code 97. if i plug in my old card computer works tried uninstalling windows as i thought it may be a driver issue but still will not post. any advice would be appriciated

 

specs:

msi Godlike z790

i9 

196 gb ram

8 tb nvme

1600 w seasonic power supply

OLD 6800xt

new 4090

 

i can boot into windows when both gpus are connected and am checking if i can update anything from their

 

[BeastHotDogGUY]

13 minutes ago, millerb415 said:

just got a 4090 and go to plug it into my computer loads in then crashed now it is getting stuck at error code 97. if i plug in my old card computer works tried uninstalling windows as i thought it may be a driver issue but still will not post. any advice would be appriciated

 

specs:

msi Godlike z790

i9 

196 gb ram

8 tb nvme

1600 w seasonic power supply

OLD 6800xt

new 4090

 

i can boot into windows when both gpus are connected and am checking if i can update anything from their

 

you have to replace the amd drivers before installation i think there's a tool for doing this just dont remeber what its called 

[millerb415]

Just now, BeastHotDogGUY said:

you have to replace the amd drivers before installation i think there's a tool for doing this just dont remeber what its called 

and if i forgot to do that?

[BeastHotDogGUY]

Just now, millerb415 said:

and if i forgot to do that?

put the 6800xt back in and do it you could also use igpu if you have it

[BeastHotDogGUY]

1 minute ago, millerb415 said:

and if i forgot to do that?

looking at reddit it says use Radeon Adrenalin then install use AMD Cleaner from amds website and install drivers

[bmx6454]

4 minutes ago, millerb415 said:

and if i forgot to do that?

program is called ddu, not sure that it will fix your issue, but worth a shot. run it in safe mode, i usually select the shutdown for install option. then install the gpu once the pc turns off, boot up(if it lets you) and install the latest drivers.

no need to put the old card in for this, just run it with your igpu.

 

https://www.guru3d.com/download/display-driver-uninstaller-download/

[millerb415]

2 minutes ago, BeastHotDogGUY said:

looking at reddit it says use Radeon Adrenalin then install use AMD Cleaner from amds website and install drivers

but wouldnt full uninstall of windows clear that?

 

[BeastHotDogGUY]

didnt think of that but yeah probably

[bmx6454]

1 minute ago, millerb415 said:

but wouldnt full uninstall of windows clear that?

 

yes, it for sure would. i missed that part as well. you could try clearing the cmos(this will reset all bios settings to default).

[millerb415]

7 minutes ago, BeastHotDogGUY said:

looking at reddit it says use Radeon Adrenalin then install use AMD Cleaner from amds website and install drivers

did that still code 97

[millerb415]

2 minutes ago, bmx6454 said:

yes, it for sure would. i missed that part as well. you could try clearing the cmos(this will reset all bios settings to default).

yes a few times

 

[millerb415]

4 minutes ago, bmx6454 said:

yes, it for sure would. i missed that part as well. you could try clearing the cmos(this will reset all bios settings to default).

still stuck on 97 right after a amd cleaner and cmos reset i think it is doa

[GuiltySpark_]

Its helpful to list what CPU you have so we know if you have an iGPU. "i9" is not a CPU, its a line of CPU's. 

[millerb415]

3 minutes ago, GuiltySpark_ said:

Its helpful to list what CPU you have so we know if you have an iGPU. "i9" is not a CPU, its a line of CPU's. 

Core i9-14900K

[Godlygamer23]

9 minutes ago, millerb415 said:

Core i9-14900K

I'm assuming your old card worked right away after doing BIOS resets.

[millerb415]

4 minutes ago, Godlygamer23 said:

I'm assuming your old card worked right away after doing BIOS resets.

yes

[millerb415]

just hope micro center can help me get a new one or though asus but dont know how that will work with my microcenter warranty as it is tied to sn

[Godlygamer23]

Just now, millerb415 said:

yes

Then I would say the 4090 is the issue. Did you happen to try another slot at all? Different display connectors on the card?

[Godlygamer23]

Just now, millerb415 said:

just hope micro center can help me get a new one or though asus but dont know how that will work with my microcenter warranty as it is tied to sn

Depending on Micro Center's warranty, it's probably within like 30 days or something similar, so you should be good. They might be able to get you a replacement right away.

[Nick Brennan]

If you bought it less than 30 days ago, you can walk right into microcenter and ask for a new card. They will replace it as long as you have the receipt. Do not do anything other than that if it's less than 30 days ago.