PC issues under load

[Guest]

Hey everyone,

 

CPU: AMD Ryzen 7 5800X3D

Cpu cooler: Noctua c14s

MOBO: AsRock B450 Fatal1ty ITX

RAM: 2x16GB corsair vengeance 3200mhz

GPU: MSI RTX 4070 ventus 3x

PSU: Corsair 600w SFX 80+ platinum

OS: Windows 11

Boot Drive: Intel 660p 1TB NVMe SSD

Storage: 2TB Crucial MX500 2,5" SSD

 

I've bought "Avatar: Frontiers of Pandora" and "Star Wars: Jedi Survivor" and during normal gameplay the system just resets, no error, no popup, no bluescreen. The screen goes to black, and the PC reboots. I can't find any errors or critical messages in windows event viewer either. Both games are installed on my C: drive which is on the Intel NVMe SSD.

 

I'm gaming at 1440p, Digital foundry optimized settings in Avatar, and High without raytracing in Jedi Survivor. Both using DLSS Quality Upscaling.

 

• I've tried removing the undervolt on both cpu and gpu. -> Still crashed
• I've tried setting a 90% power limit for my GPU -> Still crashed
• I've tried updating my AMD chipset drivers and Nvidia GPU drivers -> Still crashed
• I've updated my windows to the latest version. -> Still crashed
• I've tried "sfc /scannow" multiple times, only the first one repaired some faults, the most recent one didn't find any faults. -> Still crashed
• I've tried stress testing the GPU and CPU with prime95 and Furmark, simultaneously to increase the load on the system.

 

Things that might be good to know:

I've had some issues with my previous system which used the same motherboard, both the Intel and Crucial SSD and psu, but with an ryzen 5 3600 and RTX 2070. Some games just crashed randomly, and some bluescreens.

I've updated this system last august/september and did a fresh driver install with DDU, and updated my BIOS to support the 5800X3D cpu.

 

Things I'm going to try:

• Disable adaptive sync -> Didn't work
• Disbale HDR -> Didn't work
• Disable DLSS (maybe use FSR instead) -> Didn't work
• Disconnect 2nd monitor -> Didn't work
• Running Memtest86+ to check for errors -> Didn't work
• Using keyboard and mouse instead of PS5 controller -> Didn't work
• Have no uneccessary background programs running (such as Wallpaper engine, afterburner, discord etc) -> Didn't work
• Reïnstalled GPU drivers with DDU in safe mode -> Didn't work
• If nothing else works ill be doing a clean Windows install and BIOS update to the latest version. (BIOS is already at the latest non-beta version)

 

Will update on this, might take some time because holiday season

 

 

Max CPU temp during prime95 is 90 C with fans running at 100%

Max GPU temp during Furmark is 60 C with undervolt

Max GPU temp during Furmark is 63 C without undervolt

Temps checked in HWMonitor

 

 

Can anyone please help me? I find it very frustrating because I've got no idea whats causing it, and I've put a lot of money, time and effort in my build.

 

Happy holidays everyone!

 

 

[Mumintroll]

You mentioned that you've had similar issues before with the same motherboard and powersupply?

I would start with replacing that powersupply. Get a stronger one and that is not from Corsair. I've read that some people are having issues with those powersupplies. Where I live they tend to show up at resellers refurbished with a discount, meaning they break alot.

 

The cpu temp is quite high. 90 degrees is where it begins to thermal throttle. Does it reach 90 degrees when gaming aswell? You also have a good cpu cooler so getting that high temp with that cooler is worrying.

[Guest]

57 minutes ago, Mumintroll said:

You mentioned that you've had similar issues before with the same motherboard and powersupply?

I would start with replacing that powersupply. Get a stronger one and that is not from Corsair. I've read that some people are having issues with those powersupplies. Where I live they tend to show up at resellers refurbished with a discount, meaning they break alot.

 

The cpu temp is quite high. 90 degrees is where it begins to thermal throttle. Does it reach 90 degrees when gaming aswell? You also have a good cpu cooler so getting that high temp with that cooler is worrying.

Same MoBo and PSU yeah.

The 90 degrees is only during absolute load, during gaming its around 50-60 C.

 

I was hoping a new PSU wouldn't be the issue, since having both CPU and GPU at 100% during the stress tests didn’t cause a crash.

[Whatisthis]

Do you have anything in your c:\windows\minidump folder?

[Mumintroll]

1 hour ago, Nucleus said:

Same MoBo and PSU yeah.

The 90 degrees is only during absolute load, during gaming its around 50-60 C.

 

I was hoping a new PSU wouldn't be the issue, since having both CPU and GPU at 100% during the stress tests didn’t cause a crash.

Well I can't be sure if it's the powersupply, can I?

But since it's one of the components that you had in the previous build which had issues aswell, it's what I would guess.

Before buying a new powersupply ask a friend if you can borrow one to test with, to rule out the powersupply.

 

If it still doesn't work then it could be the motherboard. Have you updated the bios?

[Guest]

21 hours ago, Whatisthis said:

Do you have anything in your c:\windows\minidump folder?

Nope nothing

[Guest]

20 hours ago, Mumintroll said:

Well I can't be sure if it's the powersupply, can I?

But since it's one of the components that you had in the previous build which had issues aswell, it's what I would guess.

Before buying a new powersupply ask a friend if you can borrow one to test with, to rule out the powersupply.

 

If it still doesn't work then it could be the motherboard. Have you updated the bios?

I know, I was just explaining why I don't think that's the case, although I agree with your reasoning. I forgot to mention the intel 660p SSD is also from the previous build.
The mobo, psu and boot ssd are around 4-5 years old now. I've added this in the original post aswell

 

I'm at bios version 5.20 (see image below), which is the latest non-beta bios release. Do you recommend updating to version 8.01 [Beta]?

 

[Mumintroll]

42 minutes ago, Nucleus said:

I know, I was just explaining why I don't think that's the case, although I agree with your reasoning. I forgot to mention the intel 660p SSD is also from the previous build.
The mobo, psu and boot ssd are around 4-5 years old now. I've added this in the original post aswell

 

I'm at bios version 5.20 (see image below), which is the latest non-beta bios release. Do you recommend updating to version 8.01 [Beta]?

 

 

No I don't recommend beta versions when it comes to bios. It's better to wait for a none beta version.

Have you done a memtest yet?

 

[Guest]

27 minutes ago, Mumintroll said:

 

No I don't recommend beta versions when it comes to bios. It's better to wait for a none beta version.

Have you done a memtest yet?

 

Good, I don’t really feel comfortable installing beta BIOS either.

 

Running a memtest atm, at 30% no errors yet.

[Myrt]

Hei, are the games in question on the same disk as your OS? Having shutdowns my self atm and narrowed it down to my main disk. Gona get a replacment later today. Will update if it fixes it. The read write is limited on ssd so you might want to check disk health whit diskmark or similar

[Guest]

15 minutes ago, Myrt said:

Hei, are the games in question on the same disk as your OS? Having shutdowns my self atm and narrowed it down to my main disk. Gona get a replacment later today. Will update if it fixes it. The read write is limited on ssd so you might want to check disk health whit diskmark or similar

They are on the same disk yeah, I'll try installing it on the other SSD.

Hope your problem gets fixed!

 

@mumintroll Memtest86+ didnt find any errors after 1 full pass

[Guest]

30 minutes ago, Myrt said:

Hei, are the games in question on the same disk as your OS? Having shutdowns my self atm and narrowed it down to my main disk. Gona get a replacment later today. Will update if it fixes it. The read write is limited on ssd so you might want to check disk health whit diskmark or similar

Crashed with the game on my other SSD aswell. Added this in the main post aswell

[Myrt]

I see the beta bios in question is being deliverd by Asrock so they should be good. But yeah allways a risk but a small one. Are u running the 5.20 now?

[Guest]

3 minutes ago, Myrt said:

I see the beta bios in question is being deliverd by Asrock so they should be good. But yeah allways a risk but a small one. Are u running the 5.20 now?

Yes, I'm at 5.20

[lafrente]

Lower the graphics a bit especially shadows and limit the FPS to 60 and see if it crashes again.

[problemsolver]

1. Make sure you've updated to this UEFI at least:
   Spoiler

   

   
   Don't know your UEFI version? Run the following command in PowerShell:

   Get-CimInstance Win32_BIOS | Format-List -Property SMBIOSBIOSVersion,Manufacturer,Name,Version

2. Do you have XMP/DOCP turned on in the UEFI? If so, turn it off (before step 3)
3. Run CoreCycler and see if it detects errors (should be able to leave on default settings as bad as the crashes are)
4. Check for updates to your Intel SSD
5. Check for updates for your Crucial drives

Edited December 28, 2023 by problemsolver
Hide image in #1 because I can't read... that was already covered in a previous post

[Guest]

1 hour ago, problemsolver said:

1. Make sure you've updated to this UEFI at least:
   Don't know your UEFI version? Run the following command in PowerShell:

   Get-CimInstance Win32_BIOS | Format-List -Property SMBIOSBIOSVersion,Manufacturer,Name,Version

2. Do you have XMP/DOCP turned on in the UEFI? If so, turn it off (before step 3)
3. Run CoreCycler and see if it detects errors (should be able to leave on default settings as bad as the crashes are)
4. Check for updates to your Intel SSD
5. Check for updates for your Crucial drives

I spent the rest of the evening taking apart and cleaning my PC.  I've put it back together and have been playing for a while without any crashes.

 

Thanks for your reply nonetheless!

1. I checked, in MSinfo, bios version is 5.20, as stated 2 times earlier in this thread.

2. I do have XMP turned on, running at the rated speeds. If it crashes again I will turn it off to see if it helps.

3. Will do this if the crashes return and XMP off doesn't help. In the meantime, what does it do?

4. Downloaded the Memory and Storage tool, which says the drive is no longer supported. Thanks Intel.

5. Downloaded the Crucial Storage Executive, updated to the latest driver version.

[problemsolver]

19 minutes ago, Nucleus said:

I spent the rest of the evening taking apart and cleaning my PC.  I've put it back together and have been playing for a while without any crashes.

 

Thanks for your reply nonetheless!

1. I checked, in MSinfo, bios version is 5.20, as stated 2 times earlier in this thread.

2. I do have XMP turned on, running at the rated speeds. If it crashes again I will turn it off to see if it helps.

3. Will do this if the crashes return and XMP off doesn't help. In the meantime, what does it do?

4. Downloaded the Memory and Storage tool, which says the drive is no longer supported. Thanks Intel.

5. Downloaded the Crucial Storage Executive, updated to the latest driver version.

• Sorry, I read your OP and missed the posted BIOS version later in this thread (it helps when we make mistakes reading, if all relevant info is in the OP)
• CoreCycler checks the CPU cores for stability. It's a common misconception that because Windows doesn't crash, you have a stable computer. This couldn't be further from the truth. It just so happens, that game engines are quite good at crashing when a system is unstable (for many different reasons), leading people to believe they have issues not related to stability, because everything works except I have crashes when I'm playing games!  What is stable you ask? It's a computer that can do math and do it correctly. CoreCycler checks that per CPU core. One of the reasons game engines crash is because they are very sensitive to bad math!
• Is the XMP profile set to 3200 MHz?

[Guest]

19 hours ago, problemsolver said:

• Sorry, I read your OP and missed the posted BIOS version later in this thread (it helps when we make mistakes reading, if all relevant info is in the OP)
• CoreCycler checks the CPU cores for stability. It's a common misconception that because Windows doesn't crash, you have a stable computer. This couldn't be further from the truth. It just so happens, that game engines are quite good at crashing when a system is unstable (for many different reasons), leading people to believe they have issues not related to stability, because everything works except I have crashes when I'm playing games!  What is stable you ask? It's a computer that can do math and do it correctly. CoreCycler checks that per CPU core. One of the reasons game engines crash is because they are very sensitive to bad math!
• Is the XMP profile set to 3200 MHz?

No problem

 

Thanks for explaining, running corecycler sounds like a good idea then, regardless if the crashes return

XMP is set to 3200 yes