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sometimes my laptop has no sounds

f23948
By f23948
in Audio
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How do i fix randomaly no sounds on my brand new Dell Inspiron 14 7420 2-in-1?

i did installed all latest driver with no avail i just did cleaned reinstalled windows 11 yesterday

i had my msinfo32.txt file attached

 

msinfo32.txt

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Does the sound go out while content is playing, or upon booting/rebooting, or both?

"It pays to keep an open mind, but not so open your brain falls out." - Carl Sagan.

"I can explain it to you, but I can't understand it for you" - Edward I. Koch

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1 hour ago, Godlygamer23 said:

Does the sound go out while content is playing, or upon booting/rebooting, or both?

when i restarted my laptop, it has sounds, when i use my laptop 20 to 1 hour, suddenly it has on sounds

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Does this same issue happen with headphones plugged in? It'll help out diagnosing a lot if you can find out

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11 minutes ago, Cocococo said:

Does this same issue happen with headphones plugged in? It'll help out diagnosing a lot if you can find out

same issue

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7 hours ago, f23948 said:

when i restarted my laptop, it has sounds, when i use my laptop 20 to 1 hour, suddenly it has on sounds

If you sign out of your account, and sign back in, does that fix the issue after it occurs? 

"It pays to keep an open mind, but not so open your brain falls out." - Carl Sagan.

"I can explain it to you, but I can't understand it for you" - Edward I. Koch

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8 hours ago, f23948 said:

same issue

Sounds like the internal DAC is the issue, one last thing to be sure, do you have one of them little USB-C to 3.5mm dongles? They have a built in DAC, if the problem doesn't happen with headphones plugged into the external DAC then internal DAC is borked 

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2 hours ago, Godlygamer23 said:

If you sign out of your account, and sign back in, does that fix the issue after it occurs? 

No

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i cleaned again reinstalled windows 11 and i got stuck installing audio driver for over 1 hour, can i terminate the audio driver installer?☹️

 

20231219_131352.jpg

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Update

My laptop has NO sounds at all even though I did clean installed windows 11 and I installed audio driver software 

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On 12/20/2023 at 10:08 PM, f23948 said:

oh well, i'm going to buy my refurbished Dell optiplex 7080

lol you mean one of these?

 

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