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Thermaltake TH360 V2 Ultra LCD Issue

skykiller3183
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I'm encountering a problem with my Thermaltake TH360 V2 Ultra AIO liquid cooler's LCD screen. the Thermaltake RGB app consistently reports "Controller not connected," preventing me from customizing the display. I've made sure everything is in properly, I updated the software and attempted various troubleshooting steps, but the issue persists. There is a USB cable that connects to the cpu coolers lcd there was 2 usbs to connected but only 1 cable could be connected to the CPU coolers lcd and I'm not sure what to do with the other USB side and ive connected the USB to the motherboard,

 

I'm encountering a problem with my Thermaltake TH360 V2 Ultra AIO liquid cooler's LCD screen. the Thermaltake RGB app consistently reports "Controller not connected," preventing me from customizing the display. I've made sure everything is in properly, I updated the software and attempted various troubleshooting steps, but the issue persists. There is a USB cable that connects to the CPU cooler lcd there was 2 usbs to connected but only 1 cable could be connected to the CPU LCD, and I'm not sure what to do with the other USB side I've connected the USB to the motherboard

 

Note: i am using my own fans and not the Thermaltake ones im using lian li sl120 LCD screen detection issues with this cooler, I would greatly appreciate your help. (windows 10)

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6 hours ago, skykiller3183 said:

I'm encountering a problem with my Thermaltake TH360 V2 Ultra AIO liquid cooler's LCD screen. the Thermaltake RGB app consistently reports "Controller not connected," preventing me from customizing the display. I've made sure everything is in properly, I updated the software and attempted various troubleshooting steps, but the issue persists. There is a USB cable that connects to the cpu coolers lcd there was 2 usbs to connected but only 1 cable could be connected to the CPU coolers lcd and I'm not sure what to do with the other USB side and ive connected the USB to the motherboard,

 

I'm encountering a problem with my Thermaltake TH360 V2 Ultra AIO liquid cooler's LCD screen. the Thermaltake RGB app consistently reports "Controller not connected," preventing me from customizing the display. I've made sure everything is in properly, I updated the software and attempted various troubleshooting steps, but the issue persists. There is a USB cable that connects to the CPU cooler lcd there was 2 usbs to connected but only 1 cable could be connected to the CPU LCD, and I'm not sure what to do with the other USB side I've connected the USB to the motherboard

 

Note: i am using my own fans and not the Thermaltake ones im using lian li sl120 LCD screen detection issues with this cooler, I would greatly appreciate your help. (windows 10)

Photos please. 

I've been using computers since around 1978, started learning programming in 1980 on Apple IIs, started learning about hardware in 1990, ran a BBS from 1990-95, built my first Windows PC around 2000, taught myself malware removal starting in 2005 (also learned on Bleeping Computer), learned web dev starting in 2017, and I think I can fill a thimble with all that knowledge. 😉 I'm not an expert, which is why I keep investigating the answers that others give to try and improve my knowledge, so feel free to double-check the advice I give.

My phone's auto-correct is named Otto Rong.🤪😂

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when I go on the app this is what it says. Let me know if there are any other photos you need.image.thumb.png.56a0c47b7baf930fbc48788d8366e606.png

21 hours ago, RevGAM said:

Photos please. 

 

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7 minutes ago, skykiller3183 said:

when I go on the app this is what it says. Let me know if there are any other photos you need.image.thumb.png.56a0c47b7baf930fbc48788d8366e606.png

 

I also pressed on the TT RGB Plus lightning tab it still shows nothingimage.thumb.png.fa29eb2d72f86e1a969310d9c821dab6.png

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Photos inside your computer, too, please, and what is connected where.

I've been using computers since around 1978, started learning programming in 1980 on Apple IIs, started learning about hardware in 1990, ran a BBS from 1990-95, built my first Windows PC around 2000, taught myself malware removal starting in 2005 (also learned on Bleeping Computer), learned web dev starting in 2017, and I think I can fill a thimble with all that knowledge. 😉 I'm not an expert, which is why I keep investigating the answers that others give to try and improve my knowledge, so feel free to double-check the advice I give.

My phone's auto-correct is named Otto Rong.🤪😂

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20 hours ago, RevGAM said:

Photos inside your computer, too, please, and what is connected where.

Not very clear what is connected to what. The Lian Li fans are connected to the Lian Li controller that came inside the sl120 infinity x3 box and that's also where the AIO cooler fans are connected and the pump USB is connected to a USB port on the motherboard 20231205_192914.jpg?ex=658166c7&is=656ef1c7&hm=44e121844acb19da3afe599ad23f14707a61aea86086b75fcb9db869571a4166&20231205_192917.jpg?ex=658166d6&is=656ef1d6&hm=61f0cbee23726a3f87d66a5cae459823aa3edad60f816b6dfefdbaee5f803e8a&20231205_192922.jpg?ex=658166d6&is=656ef1d6&hm=e8e5de99bef48d6e5a8dbdbfa43199cbf57cb425365b6e20ce6310ceab96f1fe&20231205_192929.jpg?ex=658166d6&is=656ef1d6&hm=3f73ee10bee0b3b663b408dad383621ae1d7cf15cedc142430734a5c6d2ece43&

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29 minutes ago, skykiller3183 said:

Not very clear what is connected to what. The Lian Li fans are connected to the Lian Li controller that came inside the sl120 infinity x3 box and that's also where the AIO cooler fans are connected and the pump USB is connected to a USB port on the motherboard 20231205_192914.jpg?ex=658166c7&is=656ef1c7&hm=44e121844acb19da3afe599ad23f14707a61aea86086b75fcb9db869571a4166&20231205_192917.jpg?ex=658166d6&is=656ef1d6&hm=61f0cbee23726a3f87d66a5cae459823aa3edad60f816b6dfefdbaee5f803e8a&20231205_192922.jpg?ex=658166d6&is=656ef1d6&hm=e8e5de99bef48d6e5a8dbdbfa43199cbf57cb425365b6e20ce6310ceab96f1fe&20231205_192929.jpg?ex=658166d6&is=656ef1d6&hm=3f73ee10bee0b3b663b408dad383621ae1d7cf15cedc142430734a5c6d2ece43&

Wow, you're right it's not easy to see. Even if the first 2 pictures were correctly lit, I doubt it would help. It's like there's a kraken hiding in your case. 😆  No worries, my cabling currently probably looks worse, and the mess is in the front!

 

You have the TT RGB Plus 2.0. Software, right?

Which OS are you using?

I've been using computers since around 1978, started learning programming in 1980 on Apple IIs, started learning about hardware in 1990, ran a BBS from 1990-95, built my first Windows PC around 2000, taught myself malware removal starting in 2005 (also learned on Bleeping Computer), learned web dev starting in 2017, and I think I can fill a thimble with all that knowledge. 😉 I'm not an expert, which is why I keep investigating the answers that others give to try and improve my knowledge, so feel free to double-check the advice I give.

My phone's auto-correct is named Otto Rong.🤪😂

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19 hours ago, RevGAM said:

Wow, you're right it's not easy to see. Even if the first 2 pictures were correctly lit, I doubt it would help. It's like there's a kraken hiding in your case. 😆  No worries, my cabling currently probably looks worse, and the mess is in the front!

 

You have the TT RGB Plus 2.0. Software, right?

Which OS are you using?

Yes, I have the TT RGB Plus 2.0 software.
I am using Windows 10 64-bit.

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Assuming that your screen is correctly wired, I suspect there's a defect. Contact the vendor if it's still covered by their return policy, or TT otherwise. 

I've been using computers since around 1978, started learning programming in 1980 on Apple IIs, started learning about hardware in 1990, ran a BBS from 1990-95, built my first Windows PC around 2000, taught myself malware removal starting in 2005 (also learned on Bleeping Computer), learned web dev starting in 2017, and I think I can fill a thimble with all that knowledge. 😉 I'm not an expert, which is why I keep investigating the answers that others give to try and improve my knowledge, so feel free to double-check the advice I give.

My phone's auto-correct is named Otto Rong.🤪😂

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